Always a Great Experience - rubysmom821
I have now been involved in buying two cars from David, one for my fiancé and one for myself. On both occasions, he has been incredibly helpful and knowledgeable about the vehicles. It’s never felt like he was just trying to close a deal, he is always interested in our lives and getting us in a car that fits the mold. When I went in recently, it was after totalling my car that I loved, just 11 weeks after giving birth. Every person I spoke to, not just David, made sure that they asked me how I was doing after the accident, and wanted to know what they could do for me to make me feel safe going out on the road with my baby girl. They were also incredibly helpful in settling my gap insurance so that I could afford the new car as well. I have told everyone I know about my experience at Ricart, and will continue to do so.
Top Reviewed Specialists At This Dealership
General Sales Manager
Fast answers! - Feliciamichelle
I went to the Mitsubishi in massilion for over 8 months with no answers to what was wrong with my car. Massilion was a joke. Came to spitzer autoworld in sheffield and they hooked me yp with a rental car the same day and fixed my car within house! Amazing fast service. I am very pleased with Tom and his crews help!
Great Car-buying Experience. Worth your time to visit. - gbaker5325
Bailey was very attentive and helpful, without being pushy. He listened to our interests and did not try to push when we left to go drive some comparisons. We came back, because we liked the Outlander PHEV. The entire experience was wonderful and smooth.
Amazing - Daeshawn54
Ricart Mitsubishi has great employees trying there best to get you in the vehicle you want & has a good selection too. They make sure you know everything about the car before you purchase and ask if you want other accessories added to your vehicle.
EXCELLENT OVERALL EXPERIENCE - GenaRay
This is the only dealership that in my 51 years that treated me like family for real. I came in the door a stranger - a customer. However somewhere between coming in and my final purchase agreement I and they became family. They are there for the customer all the way. Sims Mitsubishi treats you like you matter and what's concerning matters. This is the best dealer I have ever experienced and even though I live 4 hours a way I will be back to buy my next car. Plus they have very excellent deals. To all my family at Sims....thanks Gena Ray
Friendly and convenient!! - Kassydave
We’ve been buying cars from here for the last 10 years. Everyone is great from the salesmen, our latest Corey, on through. Bob, Erica & Kelly in the service department are always so kind and helpful. Mechanic Mike W is great!! Glen the money man was very up front and helpful like usual! We had 3 children in tow and everyone helped make the process go quick and easy!! The customer service is one of the biggest reasons we keep coming back!
Amazing staff! - ebraden83
My husband and I needed a second car. We hear their ad on the radio and did our research. We set up an appointment and the staff from that first phone call to leaving with our NEW car were amazing. Jeff reviewed everything on the new car from the back up camera to the headlights.
I can't say enough about the service we received. I'm loving the new car!
Downright scary if this is truly "standard practice"! - Eos Fan
Too bad there's not a way to give a review of "ZERO stars"...
My 84 year old father purchased a used vehicle from this dealership a week ago and deposited $500 cash toward the full amount. It was agreed that he would pay for and pick up the car the following weekend. Unfortunately, my mom didn't like the car, but instead of canceling the sale, my dad and I went back to the dealer then next business day and spoke with a person in the finance department who was handling the paperwork notifying her that I will be purchasing the car instead. She switched the deal over to my name, took my information, driver's license copy, SSN, and re-wrote the deal in my name. The dealership kept the deposit and the vehicle pick-up/payment arrangements stayed the same as the original purchase.
The dealership manager texted me on Thursday afternoon and I verified that I will be paying the balance and picking up the vehicle as originally agreed-upon.
When I went up to pick up the car, the manager informed me that the car was sold to someone else because that I had not paid in full for the vehicle when the deal was first made. A second manager also insisted that this is standard practice at all dealerships--i.e. that the "paperwork" and the cash deposit do not bind them to sell that same vehicle to me. I showed him the sales contract that had the specific vehicle information (serial number, make, model, year) as well as my personal information (name address, SSN, Dr Lic #), and the managers both insisted that none of that matters at all. They said that a deal is not binding until I pay the last dollar owed on that contract and that they are entitled to sell the vehicle to anyone at any time before I pay the balance.
As strange as this assertion seems to me, I might've even been able to work with that restriction if I were notified of this stipulation. I also would've expected some sort of notification from the dealer that they had another individual interested in purchasing it and that they were verifying my intent to complete the purchase and pick up the car on the day that it was pre-arranged.
My suspicion is that this really IS NOT "standard practice" after all--AND that they sold the car out from under me to someone else for a higher price. Hyundai of Bedford is "case-in-point" for why auto dealerships have earned the frequently-heard moniker: "stealerships"!
If anyone is contemplating purchasing a used vehicle from Hyundai of Bedford, BEWARE! They told me that they don't prefer cash deals--they prefer to make additional money on the sale via dealership financing options. This may be what motivates them to treat cash buyers like me so poorly.
I am contacting the Ohio Attorney General's office to have them look into this.
Car Buying was Easy and Actually fun - Wald2
Had such a enjoyable experience at Boardman Mitsubishi on the purchase of a New Mitsubishi Eclipse Cross. Ronnell was my sales consultant and he knew the answers to all of my questions and help me get the best deal. Highly Recommend Boardman Mitsubishi.
Incompetent - nono
I have attempted to make an appointment at Ron Marhoffer twice now, both times with no response and no confirmation. I would have liked to take my car to a specific dealer for it's make, but their inability to get back to their clients has now led me to avoid this place.
Worst Service/Customer Service - MC961
To keep a long story short, I've been coming to this dealership for the past 3 years. I recently switched vehicles with them and leased a brand new car. After having that vehicle for not even a year and having only 6000 miles on my car all four brakes would make a horrible squeal. We investigated the brakes and noticed chunks were taken out of the brake pads, so there must've been a manufacturer defect. I took my car into Mitsubishi North for this problem, after 4 hours of sitting in the waiting room Mitsubishi Service told me that loud squeal noise was normal, but they took two videos of it and would have to submit those to the District Manager Matt O'Malley to get any approval but in the mean time they couldn't fix my problem and gave me a "Mitsubishi Claims" number to call and file a claim since my problem wouldn't be fixed by them. After calling the claims number the District Manager Matt O'Malley contacted me about my issue and in the end said he isn't going to fix my problem. I asked if he even got those two videos I was waiting for four hours on and he said no. After a week of hassling Mitsubishi and Matt O'Malley to fix my car they all finally agreed on having me drop it off and to take a look at it with the District Manager there. In the end, Matt O'Malley approved only to replace the front brake pads, when it was all four squealing. Now once again I'm having to go through this long drawn out process to get my rear brake pads replaced, because it couldn't be done right the first time and they don't want to pay for it, like they should. Needless to say I will be returning my lease in the end and never coming back to Mitsubishi since that's how they want to run a business. Ive never had such horrible customer service.