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Jimi was amazing. He was very helpful. He worked hard to... - t.adams0991
Jimi was amazing. He was very helpful. He worked hard to make sure I left in a vehicle that suit me perfectly. Left pleased and happy.
Top Reviewed Specialists At This Dealership
Maria was awesome she was great! Everyone we talked to... - ryanperuzi
Maria was awesome she was great! Everyone we talked to was nice. With the virus going on they took extra precautions in making sure we where safe.
General Sales Manager
My wife Rita and Edward Zollars were very pleased with... - zollars1946
My wife Rita and Edward Zollars were very pleased with our Treatment when we went to turn in our car and we leased another Outlander Sport. This is the third car we have leased from Jason White. He does a great job for us and we highly expect the best treatment he can give or else we would go somewhere else.
Just went to Waikem Mitsubishi and talked to Crystal! She... - rnero1009
Just went to Waikem Mitsubishi and talked to Crystal! She was the best got me into what I need quickly and efficiently! I will definitely be back for my next vehicle! Shes the best!!
This is my 3rd purchase through Jeff Schmitt Mitsubishi.... - Collinkenney
This is my 3rd purchase through Jeff Schmitt Mitsubishi. A 2014 lancer, 2015 Mirage, and now a 2019 Outlander Sport. I worked with Ebon as my Salesman, Zack as the Finance manager and after also working with Aaron the Sales manager. They were able to work out an excellent deal for this new car purchase. I HIGHLY recommend Jeff Schmitt Mitsubishi for your next New/Used car purchase. I’ve only ever purchased new, but I couldn’t be more happier with the outcome and experience of each purchase. If I were to move out of state I would venture back to Fairborn on my next new car purchase. I currently live an hour from Fairborn.
Great Service - Donna
I own a 2008 Mitsubishi Eclipse and keep it in top shape by having all my service work done at Spitzer Mitsubishi. The Service Manager Tom Wolfe is always professional and I know that my car is in good hands. Highly recommend this location.
Rose Dillion Wilson - mrptgee
I would like to thank her for the time that she explained many details to me about my new automobile..She was very patient and polite. She has a wonderful personality. I appreciated talking to her.
Truly Deborah Huffman
Worse expeirence that I've ever encountered. - Mrs Hurt
I was sold A vehicle that was previously totaled out, I found out six months later when something went wrong with my transmission. My warranty wouldn't cover the repair because the damage that was done to the vehicle before it was sold to me. The employees treated me so bad because I refused to pay for the repairs. currently speaking with A lemon law attorney.
Chuck told me I would be getting bumper to bumper... - DisgruntledFirstTimeBuyer
Chuck told me I would be getting bumper to bumper coverage. I didn’t. He took advantage of a new car buyer. My engine light was on before I left the lot but, me thinking I had bumper to bumper I didn’t worry about it. The car buying process is a long one and I was exhausted. So I thought I could just make another trip out there another day.I go through my paperwork to find out my warranty is “as is” when that is not at all what Chuck told me. I take it back for the engine light and I talk to finance to find out CHUCK doesn’t have the authority to offer bumper to bumper. So to fix my engine light they said it was just the gas cap which they replaced for free which would be great if my engine light didn’t come back on and now I’m told I have to pay $300+ for a car I got a little over a month ago. I am very disappointed in with service I received . Buyers beware of Chuck.
Car Buying was Easy and Actually fun - Wald2
Had such a enjoyable experience at Boardman Mitsubishi on the purchase of a New Mitsubishi Eclipse Cross. Ronnell was my sales consultant and he knew the answers to all of my questions and help me get the best deal. Highly Recommend Boardman Mitsubishi.
Worst Service/Customer Service - MC961
To keep a long story short, I've been coming to this dealership for the past 3 years. I recently switched vehicles with them and leased a brand new car. After having that vehicle for not even a year and having only 6000 miles on my car all four brakes would make a horrible squeal. We investigated the brakes and noticed chunks were taken out of the brake pads, so there must've been a manufacturer defect. I took my car into Mitsubishi North for this problem, after 4 hours of sitting in the waiting room Mitsubishi Service told me that loud squeal noise was normal, but they took two videos of it and would have to submit those to the District Manager Matt O'Malley to get any approval but in the mean time they couldn't fix my problem and gave me a "Mitsubishi Claims" number to call and file a claim since my problem wouldn't be fixed by them. After calling the claims number the District Manager Matt O'Malley contacted me about my issue and in the end said he isn't going to fix my problem. I asked if he even got those two videos I was waiting for four hours on and he said no. After a week of hassling Mitsubishi and Matt O'Malley to fix my car they all finally agreed on having me drop it off and to take a look at it with the District Manager there. In the end, Matt O'Malley approved only to replace the front brake pads, when it was all four squealing. Now once again I'm having to go through this long drawn out process to get my rear brake pads replaced, because it couldn't be done right the first time and they don't want to pay for it, like they should. Needless to say I will be returning my lease in the end and never coming back to Mitsubishi since that's how they want to run a business. Ive never had such horrible customer service.
Incompetent - nono
I have attempted to make an appointment at Ron Marhoffer twice now, both times with no response and no confirmation. I would have liked to take my car to a specific dealer for it's make, but their inability to get back to their clients has now led me to avoid this place.
EXCELLENT OVERALL EXPERIENCE - GenaRay
This is the only dealership that in my 51 years that treated me like family for real. I came in the door a stranger - a customer. However somewhere between coming in and my final purchase agreement I and they became family. They are there for the customer all the way. Sims Mitsubishi treats you like you matter and what's concerning matters. This is the best dealer I have ever experienced and even though I live 4 hours a way I will be back to buy my next car. Plus they have very excellent deals. To all my family at Sims....thanks Gena Ray