Safety Recall Service - smal lcars rule
Spitzer Mitsubishi was efficient with their communication relaying a safety recall for the
newly purchased vehicle. Setting up an appointment was not a hassle and the technician was ready as soon as I arrived. Each person I met was friendly, clearly stating the procedure and time involved. There was a waiting area with reading material, t.v., comfortable chairs; beverages and food were offered by several employees. Tom Wolfe, the person who helped me, was prompt with the service and explained the paperwork. He also provided a complimentary car wash. Thanks for excellent service - we would definitely return to purchase another vehicle from this dealership.
Top Reviewed Specialists At This Dealership
General Sales Manager
Great experience - kellid3
Eric and I communicated via email prior to my visit. He greeted me as soon as I got out of my car. Eric was professional, friendly, and flexible. We we're on a huge time crunch and he was able to get us through the process without feeling pressured.
Sales - icegirl
Austin was awesome in helping me get the car I was looking for. Took the time to go over the features and made sure the car was clean.
Matt was great in helping me get a good price and worked with me to achieve the best result. Very friendly.
Loving my New Outlander Sport 2016 - Jenny
This will be our 8th car from here . The people there are nice and knowledgeable & didn't keep bothering us while we shopped. Nick Bettle was my sales guy. Let me say he went above & beyond everything to get us this car. My husband and I been tring for 8 months & Nick helped us get it. Nick Bettle got my Husband & I approved with the bank we wanted & payments. The fiance lady kicked butt to she was great I belive her name was Christy. Loving my new 2016 Outlander Sport. 😊🚘🚗
Had a great experice buying an outlander from Karen shapuite - Nick Stropki
Great dealership I enjoyed the time spent. They made car buyer easy. I will be coming back again to buy another car. Thank you for helping me out.
Car buying made easy! - ed1980
Dave Clark helped my 85 year old mother through the process of buying a new car & understanding all the paperwork that need to be done to buy and also trade in her old vehicle. He was patient & thoroughly explained the features of the 2018 Mirage and after test driving the car he went through the incentive deals and breakdown of the pricing. After driving her new vehicle home, she loved the whole process in that Dave went through explaining in detail & answering all questions in connection with the car before she drove away which made her even more comfortable that she made the right decision! Thanks Dave! Marilyn Bash
Horrible service - Robert
Horrible service. I know have 2 car payments because they never paid off my trade in. Nobody calls me back. Salesman Michael Frey is horrible. DONT BUY HERE!
Great car buying experience. Will return in the future. - yubaracho1
Excellent experience from negotiating a price through picking up our new car. Locked in our price before arriving at the dealership. Dan met us outside and was very helpful getting our car ready for the test drive and providing everyone with drinks. Helps when you have 2 antsy kids :) Paperwork was smooth and Bryan walked me through all the necessary in and outs. Picked the car up from Jackson the next day and couldn't be happier so far. More than fair price and all the folks are extremely courteous and customer focused. Thanks so much.
Great Experience - Chrisw23
My salesman was Brad! He was awesom! The sales manager Johnny made my purchase very simple! In and out in less than an hour! Would definitely recommend!
Worst Service/Customer Service - MC961
To keep a long story short, I've been coming to this dealership for the past 3 years. I recently switched vehicles with them and leased a brand new car. After having that vehicle for not even a year and having only 6000 miles on my car all four brakes would make a horrible squeal. We investigated the brakes and noticed chunks were taken out of the brake pads, so there must've been a manufacturer defect. I took my car into Mitsubishi North for this problem, after 4 hours of sitting in the waiting room Mitsubishi Service told me that loud squeal noise was normal, but they took two videos of it and would have to submit those to the District Manager Matt O'Malley to get any approval but in the mean time they couldn't fix my problem and gave me a "Mitsubishi Claims" number to call and file a claim since my problem wouldn't be fixed by them. After calling the claims number the District Manager Matt O'Malley contacted me about my issue and in the end said he isn't going to fix my problem. I asked if he even got those two videos I was waiting for four hours on and he said no. After a week of hassling Mitsubishi and Matt O'Malley to fix my car they all finally agreed on having me drop it off and to take a look at it with the District Manager there. In the end, Matt O'Malley approved only to replace the front brake pads, when it was all four squealing. Now once again I'm having to go through this long drawn out process to get my rear brake pads replaced, because it couldn't be done right the first time and they don't want to pay for it, like they should. Needless to say I will be returning my lease in the end and never coming back to Mitsubishi since that's how they want to run a business. Ive never had such horrible customer service.
Spitzer Mitsubishi Sheffield