Service with a Smile - Saj120
I easily work 55 hours a week and am pressed for time; so my first maintenance appointment for my vehicle was impossible to schedule. All I did was ask Tom Wolfe, the service manager if he could squeeze me in and he gladly said "Yes".
An hour later my vehicle was serviced, washed, and parked. He is the best and definitely is one of the "Stars" in this business. Thank you Tom and the whole team at Spitzer Mitsubishi.
Top Reviewed Specialists At This Dealership
General Sales Manager
I had no intentions of buying a car. - julieatthejames
I hate buying cars. I think buying a new car is a waste of money. The last new car I had was a Volkswagen Rabbit, if that tells you anything. I was driving a 20+ year old Buick with over 220K miles on it. I'm sure it would have fallen apart at any moment had I hit the right pothole. My intention that day at the dealership was to purchase the leased Nissan my daughter was returning. It was 3 years old, I know how/where she drove it, it would have been perfect for me. I found out it doesn't quite work like that so I was disappointed but said we would come back and look some other time, it was more important that she get her car.
David was more than willing to show me what was out on the market just for pricing comparisons and as we were looking at cars for my daughter, his finance manager came out and suggested we look at a Mitsubishi that had a current promotion for a new car that would have been what I paid for the used Nissan. We looked at it and I liked it, it was the perfect size for me. I am a suspicious person and when they said it would be $5000 off the list price, I didn't believe them. I asked three or four times to make sure. It was!
The process of buying it was fast, everyone I worked with was nice, funny and knew their stuff. They got us both in and out of there in the single afternoon. This car is perfect for me and will literally last me forever since I am retired. I'm so glad they took the extra minute to even suggest it to me because I would have missed out on a great deal.
I wouldn't hesitate to recommend David to anyone. He was very professional but also has a great sense of humor, is very personable, and doesn't have a trace of "salesman" on him. He kept things moving and I appreciate that!
Great Car-buying Experience. Worth your time to visit. - gbaker5325
Bailey was very attentive and helpful, without being pushy. He listened to our interests and did not try to push when we left to go drive some comparisons. We came back, because we liked the Outlander PHEV. The entire experience was wonderful and smooth.
Great experience - Capgrad
Heather Golden was fantastic! Great to work with and worked hard to get me what I wanted! She did a very good job of explaining all of the features and helped me set my phone up.
Very pleased - Carey
My husband and I were very pleased with the service we received at Mentor Mitsubishi. They went above and beyond for us and we will definitely be back when it's time to get a new one!
Amazing staff! - ebraden83
My husband and I needed a second car. We hear their ad on the radio and did our research. We set up an appointment and the staff from that first phone call to leaving with our NEW car were amazing. Jeff reviewed everything on the new car from the back up camera to the headlights.
I can't say enough about the service we received. I'm loving the new car!
Poor repair service - broncosfan8
Went to them in 2016 to get Suzuki TSB's done and had a speed sensor malfunctioning. Did the TSB's I guess, and they would order the sensor and call me. Waited for them to call for a couple weeks. I called them finally and they claimed they called the phone number on their order. When asked the #, they said incorrect # after I specifically told them the 1st visit what my new phone number was. Then, they had to reorder the sensor because they sent it back because they could not get in touch. Had the work done 5-6 weeks after initial visit. Fast forward to 2/18. Same sensor was found to be acting up again by an independent repair shop, because the wiring was jacked up by Dennis service tech who did the 2016 repair. GRRR--NOT PLEASED!!
They are simply cheaters - Nariman Rahimian
I found their Genesis G80 in CarGurus. They NEVER told me the car had accident. They said it is brand new so I flew from Massachusetts to Ohio because it was the color I was looking for (White exterior and Beige interior). We did all the paperwork (attached photo). I paid the down payment and deal was done! My plan was to ship the car back to Boston. So the truck driver arrives at the dealership parking lot to pick up the car and as he is inspecting the car he finds out all those cracks and broken tray. (I have attached the photos). I immediately asked the manager and he said he was not aware of this accident! I took days off from my job, paid for plane ticket and hotel and flew to Ohio and they tried to sell me a $60K car with accident with the price of a new car! I asked for the compensation for my trip cost and they refused. I am in the process of filing a lawsuit against these cheaters.
Please NEVER go there!
Car Buying was Easy and Actually fun - Wald2
Had such a enjoyable experience at Boardman Mitsubishi on the purchase of a New Mitsubishi Eclipse Cross. Ronnell was my sales consultant and he knew the answers to all of my questions and help me get the best deal. Highly Recommend Boardman Mitsubishi.
Incompetent - nono
I have attempted to make an appointment at Ron Marhoffer twice now, both times with no response and no confirmation. I would have liked to take my car to a specific dealer for it's make, but their inability to get back to their clients has now led me to avoid this place.
Worst Service/Customer Service - MC961
To keep a long story short, I've been coming to this dealership for the past 3 years. I recently switched vehicles with them and leased a brand new car. After having that vehicle for not even a year and having only 6000 miles on my car all four brakes would make a horrible squeal. We investigated the brakes and noticed chunks were taken out of the brake pads, so there must've been a manufacturer defect. I took my car into Mitsubishi North for this problem, after 4 hours of sitting in the waiting room Mitsubishi Service told me that loud squeal noise was normal, but they took two videos of it and would have to submit those to the District Manager Matt O'Malley to get any approval but in the mean time they couldn't fix my problem and gave me a "Mitsubishi Claims" number to call and file a claim since my problem wouldn't be fixed by them. After calling the claims number the District Manager Matt O'Malley contacted me about my issue and in the end said he isn't going to fix my problem. I asked if he even got those two videos I was waiting for four hours on and he said no. After a week of hassling Mitsubishi and Matt O'Malley to fix my car they all finally agreed on having me drop it off and to take a look at it with the District Manager there. In the end, Matt O'Malley approved only to replace the front brake pads, when it was all four squealing. Now once again I'm having to go through this long drawn out process to get my rear brake pads replaced, because it couldn't be done right the first time and they don't want to pay for it, like they should. Needless to say I will be returning my lease in the end and never coming back to Mitsubishi since that's how they want to run a business. Ive never had such horrible customer service.
Spitzer Mitsubishi Sheffield