Cannot be trusted for maintenance on your car - nofx32
I have only taken my Hyundai Santa Fe to this dealer and have kept up with all maintenance. They are supposed to be performing a thorough "inspection" each time my car is in for an oil change, etc. I just found out the hard way that this is not happening.
During my last oil change I had them perform the 60k mile maintenance, which flushes transmission fluid and brake lines. I asked them to inspect everything else (why do I need to ask them to do this?). They found my brakes were so bad that my car shouldn't be driven unless I wanted them to get worse. All pads, two rotors, and one caliper needed to be replaced, all for $1500. They wanted me to do it right then and there, and said if I didn't, it would get more expensive to fix.
This was the FIRST time anyone had ever mentioned my brakes to me. You can't tell me that 4k miles ago when my car was in for an oil change, the brakes were totally fine? During the last 4k miles they're beyond saving? What a failure of client service. I trusted them to maintain my car and they didn't.
I took my car elsewhere for another opinion, and they did all the work for half the price. They also said the caliper was fine once they cleaned it up.
Needless to say, I will not be going back to this dealership ever again. They cannot be trusted to maintain your car, nor do they really care. They are indifferent when you arrive, and I had to wait outside for several minutes just to get them to open the door. Sorry guys - am I bothering you? I'll go to places that actually want my business and care to keep me as a customer. What a terrible experience.
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