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Staff was super friendly and car service was performed in... - timras
Staff was super friendly and car service was performed in a very timely manner. Was told up front what was going to be done and other recommended services.
Top Reviewed Service Specialists At This Dealership
Subaru Service Writer
Service and Parts Director
First time that I have had anything big needing fixed on... - Lkc1126
First time that I have had anything big needing fixed on my car, Amanda was super helpful and extremely nice through the whole process. She was always happy to answer all my questions.
Crestmont Hyundai delivers a fantastic dealer experience.... - Tucsonguy
Crestmont Hyundai delivers a fantastic dealer experience. Friendly staff, highly competent mechanics and superior attention to detail. David LaLonde completes this package with friendly service! Great job to all!
We brought our 2016 Hyundai coupe to be serviced because... - ladyjsayhmm
We brought our 2016 Hyundai coupe to be serviced because of a recall. While there my husband spoke to Aaron A who said he had something for us. But our car was finished before he had a chance to come back and talk to us. We left, but rec'd a call from Aaron before we got too far. We went back and was presented with a deal that we couldn't refuse. Dwendolyn T was our sales specialist and did a wonderful job. Between her and Aaron we had a very enjoyable experience. No pressure what so ever. Every one was very attentive. Aaron M and Nicolas S included.. Very good service.
Hyundai Service Advisor
Import Service Drive Manager
I always work with Michelle Perry when I can. I trust... - Satisfied customer
I always work with Michelle Perry when I can. I trust what she tells me my car needs. She is always able to get me in right away.
Took my car in for body repair..Marty Almester and Autumm... - Jogirl7!!!
Took my car in for body repair..Marty Almester and Autumm Bailey were great to work with.. Class act and my car is beautiful !! Happy customer
Second vehicle that I have taken vehicle in for service.... - buckeyelake
Second vehicle that I have taken vehicle in for service. Always a good experience. Easy to make appointment . In and out. Know the cost up front.
I leased my Hyundai from a different dealership 3 years... - daniellefarai
I leased my Hyundai from a different dealership 3 years ago. Since the Parma location was closer I started getting my service taken care of there and was always impressed with their customer service. Ian and his team are friendly and extremely helpful consistently with each visit. When it came time to buy out my lease I called the original dealership where I leased the vehicle from not once, not twice, but three times and talked to a total of 5 different people. Not one person helped me. They did try to sell me a new car but once I said I was only interested in buying out my lease I got passed around and told several times I would receive a call back. No one called me back. So I decided to call Ganley Parma where I had been having great luck with customer service and I received help immediately from Neil Kellner. He did not make me feel like I was wasting his time for simply wanting to buy out my lease and not wishing to purchase a new car. When the day came for me to go ahead and sign all the paperwork Neil and Craig Toddy helped me get all set up and for the purchase and Luis Reyes in the financing department finished up all the paperwork, explained everything to me very thoroughly and had me on my way. Every single person that helped me was courteous and pleasant. No one made me feel like I was wasting their time. I can not say enough how important that was to me as a consumer. I highly recommend Ganley Parma Hyundai.
I had s great experience at Waikem In massillon. The... - jordan.evans1214
I had s great experience at Waikem In massillon. The staff were very welcoming and did not pressure me into a deal. I been to many lots in the area and i wouldn't shop anywhere else. 5 stars for me
I have bought many cars and at Hyundai of Bedford it has... - Linda
I have bought many cars and at Hyundai of Bedford it has been the easiest experience. From the sales people to management to the young man that showed me all the bells and whistles of my new vehicle, everyone was friendly, professional and truly made the process easy! What a great team to work with!
Good Experience - CASN8819
Brought my Tucson in to the service dept. for a software update. I was greeted by Amy, who was friendly and pleasant. I did not have to wait any longer than I was told. The waiting room is nice and comfortable, with snacks and drinks available for free.
Matt helped us today to find the perfect car. He was very... - Matt
Matt helped us today to find the perfect car. He was very nice and helpful. The facility its self is very clean, updated, and nice.
I wish I’d gone to Don Wood when I bought my first new... - 2019 Hyundai owner
I wish I’d gone to Don Wood when I bought my first new car 10 years ago. They are always polite. They’ve never forgotten I was in the waiting room. If I ever get another new car I’ll choose Don Wood again!
I love my car but the sales experience could have been... - Brittany.wilson17
I love my car but the sales experience could have been better. I Had to wait on the finance department for about two hours, which was awful because I watched him talk on the phone and laugh with someone else. Someone put the wrong year on my temporary tags and told me that I should take a marker and fix it myself. If someone wants a Hyundai I will tell them to go to another dealership.
Always courteous and willing to answer questions. I’m... - Sdc302
Always courteous and willing to answer questions. I’m these crazy time they have taken the extra step to insure everyone is safe.
Tha k you again
Poor communication never called to update. Took me... - Roseannanderson@yahoo.com
Poor communication never called to update. Took me calling them all just for a tire. Took 6 days. Was told it would be Same day.
Cannot be trusted for maintenance on your car - nofx32
I have only taken my Hyundai Santa Fe to this dealer and have kept up with all maintenance. They are supposed to be performing a thorough "inspection" each time my car is in for an oil change, etc. I just found out the hard way that this is not happening.
During my last oil change I had them perform the 60k mile maintenance, which flushes transmission fluid and brake lines. I asked them to inspect everything else (why do I need to ask them to do this?). They found my brakes were so bad that my car shouldn't be driven unless I wanted them to get worse. All pads, two rotors, and one caliper needed to be replaced, all for $1500. They wanted me to do it right then and there, and said if I didn't, it would get more expensive to fix.
This was the FIRST time anyone had ever mentioned my brakes to me. You can't tell me that 4k miles ago when my car was in for an oil change, the brakes were totally fine? During the last 4k miles they're beyond saving? What a failure of client service. I trusted them to maintain my car and they didn't.
I took my car elsewhere for another opinion, and they did all the work for half the price. They also said the caliper was fine once they cleaned it up.
Needless to say, I will not be going back to this dealership ever again. They cannot be trusted to maintain your car, nor do they really care. They are indifferent when you arrive, and I had to wait outside for several minutes just to get them to open the door. Sorry guys - am I bothering you? I'll go to places that actually want my business and care to keep me as a customer. What a terrible experience.
I bought a brand new palasade and tried to make an... - ambreysjs
I bought a brand new palasade and tried to make an appointment for first oil change and they scheduled me out a month later and I told them I was gonna need it sooner because I was going to go over the mileage required and was told that’s not their problem. When I finally got in I was told 100 miles more and they would not give me a free oil change. I get rude customer service for my first time being here. I went to check on my vehicle and someone was rummaging through my car. Will never bring my car there again and plan on selling my car and plan on never supporting Hyundai again
I'm very satisfied with buyout service that Stacey... - Sudi
I'm very satisfied with buyout service that Stacey provided throughout the process. Very quick response and accommodating. All documents sent out via mail and pick up right in front of our door. We got everything done without getting out of our house, I've received the lowest interest rate I could get from a lender. Overall I'm very happy so thank you!
Start this off with this my wife's first brand new car... - stewartcustomwood
Start this off with this my wife's first brand new car supposed to be a wonderful joyous experience been a nightmare since day one first it took me over 3 months and an additional $150 to get my financing switched over to my bank because Hyundai financing would not release my loan because my account had Jeff or Jeffrey on the account where the check was written out in the other one then we go to get our car serviced they supposed to have a free oil change on these cars until 36,000 MI I didn't even get my factory warranty put on my car until 6:00 or 8 months later after I was in for my second service on my vehicle first one went through perfectly fine no no money exchanging hands and then the second one they stick me for the cost of the oil change air filters everything to go along with it and then they want to play dick around trying to make me happy
Terrible - CARGUY111
I purchased a used Jeep Cherokee in Jan and the engine died by April. I tried to call the salesman and service center for help, the salesman didn't return my call and the service center is just as worthless. All the Taylor dealerships are terrible, buy at your own risk
Service dept needs to be more vigilant in double checking... - Bo_kim11
Service dept needs to be more vigilant in double checking their work when "completing" service. Lugs were not tightened. Not the first time with a unplesant experience
Incompetent, Rude, and Dishonest Service!! Stay away... - JRK44
Incompetent, Rude, and Dishonest Service!! Stay away from this dealership! They misdiagnosed my car twice which cost more than $1200. Gave them the car to repair a third time, and they had it for 4.5 work days. They allow it to sit for two days before even looking at it. As of today, 11/5/2020 they have had possession of the car for repairs since 10/22/2020, still not repaired. They do not call to offer updates and when I call to find out what is happening, they are defensive and rude. They have NO CLUE about customer service . I called the General Manager to send him a copy of my issues and he is obviously not interested since he has not called me back. Stay away from these people!!!
Awful and unprofessional! Caused more damage to my car! - mls282
Beware!!! I paid thousands for mechanical repairs and parts only to have physical damage to my car upon pick up. I went with Dennis after thoroughly reviewing my options. I was deciding between the Volvo dealership and Dennis to do engine work on my car. Dennis cost nearly almost as much as the dealership, but they were recommended to me by someone who was a family friend of them. We spoke to them thoroughly about the cost and work to be done, and ultimately went with them. All was going well it seemed until we picked the car up. My boyfriend found a dent and a hole in the front bumper when he went to get the car! The car was physically in pristine shape when we dropped it off, and was just getting mechanical work done. We pointed out the damage to them as soon as we saw it at pick up, and they refused to accept responsibility. We have before pictures of when it arrived at Dennis so can prove this damage was not there, and thus it happened in their care. They still refuse to fix or pay for the damage caused in their care. This is appalling!!! I'm out nearly $1,000 to fix the damage they caused on top of the $6k I paid to for parts and repair. Unprofessional and horrible experience! Please beware of this company. Look elsewhere for a mechanic. Denis is overpriced, unrealiable and unprofessional!
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