I trust Ganley - marilynestelle
I can depend on great service at Ganley. Personnel are very knowledgable and easy to work with. I trust Ganley for all my service needs.
Top Reviewed Service Specialists At This Dealership
Subaru Service Manager
Surprise repair - Artkitch
I took my vehicle in for an oil change and tire rotation upon inspection it was discovered that the rear brake pads were in need of replacement and the back stabilization knuckle was actually broken. This was late in the day on a Saturday. The part was not available and had to be ordered. I was upset at the additional cost but the service person Emily and the service manager were extremely helpful with on line coupons to help and supplied me with a loaner vehicle to have for the next 5 days. When I arrived the service manager took me to the service area and showed me the broken knuckle and explained everything very well they were extremely friendly and helpful. Thank you to them both
Great service - CCJMLEHMAN
Appreciated you working in to look at my car since we were going out of town next week. Thank you very much for the excellent service.
Finally-A car dealer who truly serves the client's needs! - larrywilliams1963
When my lease was up on my 2015 Genesis, I contacted Hyundai to see about having them finance it for me. To my surprise, they did not do any financing beyond their lease. I researched on my own the ability to finance it through banks and lending institutions. Was highly disappointed due to interest rates and terms available. Soon after, I contacted Aaron Andrews and told him my situation. He listened to me and without any hesitation he said, " We will see that you get whatever you want and need!" He assigned Vanni Pikus to help me. She went to work! Soon after, I had the loan I needed with better terms than I could get on my own. Paperwork was completed and I was on my 1 hour 30 min drive home. Now I have purchased my 20th car at Ricart since 1994. I will continue to do so because of their service to and for the customer. Unlike any other dealership I know. The truly amazing thing is, unfortunately I did not purchase this car at Ricart but yet they rolled out the red carpet for me once again! Love this Dealership!
Hyundai Service Advisor
Import Service Drive Manager
Express Service Manager
Excellent Service and Sales Help Means Complete Satisfaction - Satisfied Customer
From the moment I brought my 2007 Hyundai Sonata to Dennis Hyundai of Dublin for a Service Check to see why my Transmission (after almost 178,000 miles) was making Fluttering Noises until I left Saturday afternoon with a 2014 Sonata Limited, I was given Excellent Service.
Andrew Childs, in their Service Department, was very courteous and gave prompt attention when I brought my vehicle in Tuesday afternoon. He reviewed their Multi-Check Service Analysis to let me know what I would have in repairs in order to bring my Sonata "Back To Life." I applied for CarCareOne and was accepted in case I would have the repairs completed. Drew also gave me the phone number of Adam Bryant in Charge of the Sales Department in case I wanted to explore a New or Used Vehicle option.
Adam immediately had Jim Linsey, one of their Sales Professionals, contact me via e-mail. Jim Linsey is the kind of person that one feels immediately comfortable with. We traded e-mails and phone conversations before we had our "Face to Face" Thursday afternoon. From the time we met until the finalization of a Used Car, Jim gave timely and very knowledgeable feedback to all my Concerns and Questions. This carried through to taking time to walk me through All the Controls and Features in my "New Car." His Level of Salesmanship was Outstanding! Thank you Jim!!
Excellent Service Dept. - GoldenGram
My car is a 2005 Hyundai XG 350. I know it's old, but I still love it! I've been going to Coughlin's Service Dept. for many years. They always get me an appointment within a day or so. Their mechanics are spot on! I thought I was needing a pricey item for my old girl, and the mechanic thought it was something else that was much less money, and he was right! I trust only Coughlin and their team with my car!
Wonderfully helpful to a family in need!! - Jamie Gieraga
Our vehicle was subject to a recall, but showed no signs of the issue - until of course we were 6 hours and almost 400 miles from home! The closest dealership happened to be Great Lakes Hyundai, and the OH road commission tow truck took us there. We dropped in on them, with a dead vehicle, completely unannounced, and they were kind and gracious from the start. Ryan (the service advisor) had a rental for us within minutes of arriving, got all of our information, and started working the issue immediately. The service team was ultra-accommodating as we unpacked our vehicle and re-packed the rental so we could continue home with our two young kids. The service team was in touch with us through the whole ordeal, patiently and kindly answered all our questions, and coordinated everything for the repair and return of our vehicle. A few days after our car was returned to us, I had a follow up question, and called to speak with Ryan, who again professionally, kindly, and quickly answered my question.
If we lived in the area, we would not hesitate to continue to do business with GL Hyundai and the team!
An over the top experience by Matt Boyer - Dan M
Matt went above and beyond in customer service while assisting us in the replacement of an engine in our 2012 Hyundai Veloster. While traveling, my son's Veloster engine seized as a result of incorrect maintenance by a third party. Matt showed a high level of professionalism in coordinating repairs with me, the claims adjuster, and the appraisal company to complete the repairs. He showed a sincere sense of service to make certain the repairs happened in a timely fashion despite several obstacles. Matt also showed humility in giving credit to the entire Preston Hyundai team that performed the repairs. My hat is off to Matt and Preston Hyundai in general.
My experience - Sylvia Robinson 103
Very kind and informative patient and understanding made my experience worth while I was in control of my decision on my purchase third time purchasing from here love my new Sonata thank you all for great service
I'm happy with my car. - spmaginness19
The people at Taylor Hyundai of Findlay are helpful specially my Dealer Derek Quiroga. everything that I need to know about my car D,Q helps me understand.he answer all my question. I'm thankful for D,Q.
lance self - car16
Lance went above and beyond to get me into a new Hyundai. He actually listened to me and did not try to show me a car that I was not interested in. Thank you Lance for all your hard work I am very satisfied.
Professional, clean, friendly and trustworthy. - Kate
I never took my cars to dealerships for service in the past because they were expensive, the waiting rooms smelled of gas and oil , and, it seemed they wanted to convince me to get something fixed that I had not come in for. (I did not trust them to not create issues while I languished in the waiting room.)
Taylor Hyundai of Perrysburg's service department has proven my old assumptions wrong. I usually work with Tom who is very professional and straightforward. He tells me exactly what will be done and how long it will take. He never tries to sell me something that I do not need. The prices for services are competitive and I know I am getting Hyundai parts
The waiting area is clean and comfortable and all the staff that I encounter are genuinely friendly and professional.
2016 Malibu - Dave2014
The service department took care of all the problems with my Malibu and they had to order parts but one of the parts didn’t come in and they found it at another dealership and picked up the part and got my car fixed
Misdiagnosed a problem with my car - laserman2431
On October 12, 2018, I took my Hyundai Azera to Superior Hyundai, Beavercreek, Ohio to have them diagnose an electrical problem. The problem, as stated to the service advisor in writing, was “HVAC blower and lights momentarily cutout as engine speed decreases through 1000 rpm.”
After checking out the vehicle, the service advisor told me the problem was caused by a faulty alternator that needed to be replaced. They also informed of several other recommended service items that were not directly related to the electrical problem. I paid $118.82 for the diagnostic service.
After replacing the alternator myself, I found the problem with the HVAC blower and lights cutting out as the engine speed decreased through 1000 rpm had not been fixed.
I then spent some time to diagnose the problem myself and quickly discovered that the engine ground was weak. I repaired the problem by attaching a new ground wire from the engine to the chassis. Cost of the repair for the actual problem was less than $10.00.
On 11/23/2018, I spoke to Anthony, Service Manager, at Superior Hyundai, to request a refund of the diagnostic fee since they did not actually diagnose the problem as I had requested. Anthony refused to refund the diagnostic fee.
I feel that I am entitled to a refund because I paid Superior Hyundai $118.82 to diagnose the cause of a specific problem, which they failed to do.
Taken care of swiftly & efficantly. - Joyce 2Car
I had a malfunction with my car. When I put it in reverse,it went forward. I tried this (3) times & the
final time it went in reverse. However, the car sustained very minor damage. and I want this repaired.
I'm going to the location where this can be taken care of. I don't know what caused this,but the
damage could have been much much worse. I take pride in my car(I treat it like a baby) & I'm very
happy with it & the quick response from Mr. Butt.&Mr. Frost.
gas cap relacement - djm111053
I just wanted to acknowledge Austin Nicholson for his service today. I purchased a gas cap from the parts department at Ganley Hyundai in Parma and he installed it for me.
Avoid Servicing Here - cbet25
Avoid this place at all costs in terms of service. They try to sell services and scare you to get things done that are not needed.
In 2017 my alternator was dying and this dealer was the closest and quickest available fix. They did it for more than what a local mechanic would but it was fixed. They then tried to tell me my battery was completely dead and needed to be replaced otherwise I would need to jump it every time I wanted to start my car. I knew this was a lie because I purchased the battery not too long before this. Nevertheless I went a year and a half without having to jump it.
Last month I took it in for an oil change. I had an oil leak that they said was the worst the mechanic has ever seen and they quoted me $1400 to fix with the recommendation of another $200 to replace the timing chain while that was getting repaired. I declined and took it to my mechanic and got the leak fixed for $900 and he said it wasn’t that bad just a time consuming to fix. My mechanic laughed when they suggested to do the timing chain as it didn’t need to be replaced and should only be replaced if it completely fails which then the engine won’t run but it was running perfectly with no noise.
I took the car in today to get appraised to sell and claimed because I declined “2 grand” in repairs at their shop the last time I was there they wouldn’t buy it even though everything is fixed and running perfectly. I have yet to hear from the service manager about the recent situation but doubt I will from reading other reviews.
I would expect their sales department to be just as shady. I just bought a 2018 Genesis and won’t even consider having them touch it even if it is the closest dealership to me. Be very careful if you go there and I would suggest finding a good local mechanic that does everything cheaper or even try another dealer for service.
No communication - jody1299
I had my car in service and got no communication when it was done or even what they needed to do with it . Getting through on the phone is almost impossible. Then my car sat there for days finished and never a phone call ??
Service by a bunch of backyard yokels - Upset in Centerville
Genesis G-90 in for first service and to fix a noisy vent fan in the rear of the center console. Told our service rep was "Steve". Steve greeted us with "Hey, Y'all, Howez y'all doin?" He wore a baseball cap and a dirty Colts jersey. While signing us in he told us a story about taking one of these cars out on the highway and "getting it up to 115mph." Told us car would be ready that evening. Nat a word. We called. Call was dropped three times before we got a hold of Steve. He said they had been "busting their butts" trying to figure out how to get the center console apart, and they needed to keep the car another day, They kept the car for three more days. Never called us. We got to talk to someone about every fifth call to them. More excuses about how hard it was to work on this car. When we finally got the car back. The navigation system controls on the console didn't work. Took another visit to get that fixed. Every visit they only talked to me, not my wife --who is the owner. Called us youze guys. AS we left the last time Steve yelled "Thank you. Now y'all come on back" Not bloody likely
Awful and unprofessional! Caused more damage to my car! - mls282
Beware!!! I paid thousands for mechanical repairs and parts only to have physical damage to my car upon pick up. I went with Dennis after thoroughly reviewing my options. I was deciding between the Volvo dealership and Dennis to do engine work on my car. Dennis cost nearly almost as much as the dealership, but they were recommended to me by someone who was a family friend of them. We spoke to them thoroughly about the cost and work to be done, and ultimately went with them. All was going well it seemed until we picked the car up. My boyfriend found a dent and a hole in the front bumper when he went to get the car! The car was physically in pristine shape when we dropped it off, and was just getting mechanical work done. We pointed out the damage to them as soon as we saw it at pick up, and they refused to accept responsibility. We have before pictures of when it arrived at Dennis so can prove this damage was not there, and thus it happened in their care. They still refuse to fix or pay for the damage caused in their care. This is appalling!!! I'm out nearly $1,000 to fix the damage they caused on top of the $6k I paid to for parts and repair. Unprofessional and horrible experience! Please beware of this company. Look elsewhere for a mechanic. Denis is overpriced, unrealiable and unprofessional!
Terrible - Mario
So i get a new engine in my sonata due to a recall and pryor to that my air condition worked and now it doesnt and i cant get anything done cause they are busy. Im sorry but busy or not i think it should be a priority to get my car taken care of this type of crap happened to me where i bought it down the road from this dealer when it first blew up.
Horrendous Service Dept. - jmcclish1
Purchased a 2015 Hyundai Azera out of state with 84 miles on it. At 12,000 miles I was driving 35 mph on a flat surface and the transmission made a loud noise and the car would not move. I had it towed to Marhofer of Green knowing that it was still under the 2nd owner warranty. The day after it arrived there I had to call for the diagnosis. The assistant service manager Tyler confirmed the problem was the side gear and the drive axle and that Hyundai warranty would provide a new side gear and drive axle. I asked "what could have caused this and he said "it happens, but you are under warranty." He said he would order the parts and the car should be ready within 3 days. The day after the initial conversation Tyler called me and said " the service tech had obtained the parts and after opening the transmission he discovered there was additional damage inside and the transmission seal does not look original." Tyler said he would need to call Hyundai for an additional authorization. The next day Tyler called me and said "the question about the seal doesn't matter, as we have discovered damage on the outside of your transmission and Hyundai warranty will not cover this." I then called Hyundai USA to open a case investigation, as to all the different stories from the dealership. The following day Hyundai USA called me and said they would not cover warranty work due to the damage described by the dealership. I went into the dealership on Sat., Aug. 12 and asked for the service manager and was told Josh was off. I asked when he would be in and was told by Tyler not until Monday. I then asked in utter amazement how this could happen? I was only driving the car 35 mph and did no damage to the car. At this point Tyler started pounding into his computer and after 10 minutes handed me a quote of $8753.97. I clarified that Josh would be in after 8 am on Monday and he confirmed. On Monday morning I sent Ron Marhofer an email and he promptly replied saying I would get a call back that afternoon. As promised, Josh called that afternoon and said he would review the situation and talk with Hyundai USA. He called the following day indicating that he was still working with Hyundai USA to resolve the problem. The next day he called and said that Hyundai USA would not honor the warranty because of the damage. He then questioned whether the bolts holding the transmission shield in place were original. I reiterated that only I have driven the car since I purchased it with 84 miles on it and I have never driven over anything to cause damage to the transmission case nor has the transmission ever acted improperly. He then gave me a revised estimate of $6196.65. The next morning I arranged to have the car towed from Marhofer because at this point I just do not trust them. I had the car repaired at a transmission shop and they are also shaking their head as to what happened to this transmission at only 12,000 miles. The drive axle gears are stripped and the support bracket has one of the 4 mounting holes broken away. No one can understand why this is not under warranty. My car's undercarriage shows no damage, other than the broken bolt from the support bracket, evidently nicking the transmission case and a wheel rim. I would be very cautious going to Marhofer of Green and also Hyundai!
Honest, Fair, Professional & Speedy Service - harpoon
I am always afraid of visiting two places, the dealership / mechanic and the dentist cuz you never know what either of them will find wrong with you or your vehicle. I started going to Classic Hyundai even though its a little farther after the RC Hyundai dealership at Villaview rd as they wanted to charge me $50 for updating the firmware / software to adjust the steering response even though i was a regular. Classic did it for free and won me over as a customer and i have been going to them ever since. Today while driving on the freeway I suddenly noticed a metal scraping noise coming from the front of the car whenever it went over a bump or gradient. Took it to Classic and they were able to diagnose the problem in 20 minutes without an appointment. The service technician showed me a piece of small hand saw sticking out from underneath the car (don't ask me how it got there, I'm just glad it did not mess up the tires. Amazing what people will throw on the road). They pulled it out, washed the car, informed me that on the next service visit i should look at my brakes as they will need replacing in the next few months. There was no hard sell and I was out in about 40 minutes without having an appointment.
Always great service - Diane
The service department at Don Wood is always great! Always take care of whatever servicing needs done. Staff is always friendly and helpful. I highly recommend giving them a call for your servicing needs
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