They presented an atmosphere that was relaxed and not pushy - Cameryguy
It was a very cold day that didn’t hinder the sales man Shawn Clemens. He new all I asked about the car and explained the process it would take to drive the car home. I came back with my wife and proceeded to make it happen. It took about an hour and a half, which involved waiting on a very busy Shane Reed in the financial department. A pleasant young man that knew his job well. We were given a better rate than my bank had, which would have taken 3 working days.
Top Reviewed Specialists At This Dealership
Subaru Sales Consultant
Kia Sales Consultant
First Time Buying From a Dealership - Joel Loge
This was my first time buying from a dealership. This is one of the best dealers I've spoken with. Cody did a great job! They were very negotiable, and we were able to come to a price everyone was comfortable with. It was a pleasure working with them.
Excellent people - Tcrews
Michale Jordan gave us the best sales experience, changed my attitude towards car salesmen. Hey really worked hard at getting us what we needed and was great in getting us in the car my wife really wanted. I would recommend going to Vance and ask for Michael Jordan, you wont be disappointed. Would like to add that Warren Crockett in the finance department did an excellent job in helping us out.
Sales and Leasing Consultant
Sales And Leasing
Helpful with no pressure. - Dansol4
Fast, quick service with no hassle. Eliberto Bazan was the salesman and found what I was in the market for with no hassle. not much time was done filling out paperwork.
Could not have been better! - Kbalch
I had a pretty bad taste in my mouth from previous experience with this dealership! I must say both Rocky and Nick went above and beyond to help me! If they keep treating me as well as others like this, they shouldn't have any cars left. Rocky was amazing from the get go, he took all the trash I talked and made things right! Nick did a fine job as well! They totally changed my views on Brad Fenton!
Expect The Unexpected - kristendec81
After being turned down from a couple of dealerships due to negative equity one could understand my frustration and hopelessness but that all changed when I visited Vance Auto Group in Perry Oklahoma. It was a couple of hours before the dealership closed when John received the call that I was coming to visit him from Oklahoma City, which is about an hour drive but this didn't detour him from saying "come on in".
As I walk through the door I am greeted by Shane Jansson and I was addressed by name which is surprising because most "salesmen" don't put that much effort into making your experience personable. Shane then showed me the car that I was interested in and explained every inch of the vehicle just so I would be educated on my purchase. In my experience the next process is the most draining part of purchasing a vehicle which is the financing part but I can honestly say the process went smooth. Shane and Warren (finance manager) made sure I was comfortable with every step.
When all of the paperwork was complete Shane walked me to my new Acadia and I notice that he went out of his way and had a water bottle waiting for me in the cup holder of my new car! This maybe a small gesture to some but it's huge for me because like I stated before most salesmen don't make the car buying experience personable and I also think he put my satellite radio to a station that he thought I would like! Expect the unexpected with the Vance Auto group!
I would give 6 Stars But I can only choose up to 5! - Gmc Terrain17
Buying a car can be a headache and painful, but at Kyle Edwards Buick Gmc they make sure you have a smooth and painless car buying experience! My Husband and I, had The Best Time Buying a Car from Wyatt Pratt, Great Guy!
It was a wonderful oil change - rexanna
The oil change was wonderful didn't have to wait long. And the employees was very polite and nice. They stood by their word that it would be done in timely matter.
Stellar Team! Got a Great Deal on a beautiful car! - tammym715
Awesome dealership! Great Team. Everyone I visited with made me feel important as a customer. Very understanding with my previous car dilemma's. Made certain that I was very happy with my new vehicle. And made sure all questions and concerns were answered. Great atmosphere and will be coming back again and again for all my car needs. Highly recommend this dealership to everyone wanting a great vehicle with a great deal.
Out of state purchase - Tooner
I purchased a Toyota with the help from Jay Ferguson. I bought the car from Minnesota without even seeing it or driving it. Jay was honest and extremely helpful in getting the vehicle delivered to me in Minnesota. I would definitely work with them again in the future.
Seth Wadley personnel were great to work with! - JLDEquinox
We purchased an ‘18 Chevy Equinox. Mark helped us find the one we wanted and made sure it was delivered that day. Seth Wadley team strived to make sure we had a good experience. We did! They were friendly and professional.
New purchase - Sgann
I would like to thank Chris and Aaron for all the help with my newest purchase! They went above and beyond to make sure I got what I wanted. I love my new Impala!
Terrible customer service - ksmithpe
Negotiated to purchase a used F-250 King Ranch they had advertised on Cars.com. Had printed copy of price & advertisement. They refused to honor that price advertised and then insulted me with an offer $7,000 below the value on my trade in. They had just offered me $12,000 for my trade earlier. Had NADA certification. Had to argue with Sales Manger to just get my keys and insurance card back when I attempted to leave. After leaving I discovered they still had my drivers license. When contacting them, they said they had not lost it even though they were the last people to have it in their possession. When pushed harder, they refused to admit any fault and did not even offer an apology. That is the worst customer experience I have ever had. My family has done business with them in the past but never, never, never again. I will make sure anyone I talk to hears about this experience. Be aware! Be very aware!!! PS I am inconvenienced to have to get a replacement license and they did not even apologize for that. Make sure you get all your documents back when you give them to the sales person.
Great experience from start to finish - Canyon,jim789
We went into Bob Moore GMC on NW Expressway recently to see about purchasing our fourth vehicle from them. Our salesman was Bobby Trumbley and he was very informative and helpful. Our experience was very pleasant because we didn't feel pressured. After we made the deal, we went into the office of Lanna Robinson in the finance department. She was very helpful in completing the process. We would definitely recommend for anyone planning to purchase a new vehicle to visit their dealership. We will continue coming to them in the future.
Great salesman horrible finance department - Geoegia
On 08/18/17 i went in to buy a buick and the salesman shane was great and got me hooked... So now Eddie in finance waa not so great after all... I told him i was not financing thru them i had a check and wrote the check well a week later i was called back they needed more money after i wrote the check to pay in full shame on me i gave the money i should have given the keys instead. So now its a month later i found our that they ran my credit report which was not needed. I called to talk to a manager ang got Brad in new cars and let him know i was unhappy with my experience and informed him i gave a bad review to buicks survey and he hangs up on me so i will see what Mr. Gary Burton has to say in the morning
The most deceitful encounter I’ve ever had buying a car - Lf0109
I have never had such a terrible car buying experience, and I am an extremely patient and understanding person. I also never post reviews on businesses so that alone should tell you how sincere I am about this. If the car I got had not been the price it was I would have never tolerated what I did with this dealership, and honestly, I shouldn’t have even with the price it was.
They played the back and forth game with me for hours about the trade in on my car until I finally had enough and left because I simply had been there too long and they could not get anywhere near what it was actually worth. The run around was not appreciated. Not to mention, we dealt with three different employees through all of it - building a customer relationship is not a priority there obviously.
My second problem was that after I was told my credit had only been ran once, I got multiple emails notifying me the next day that I had four different inquiries. When I called to see why they had lied to me, no one that had dealt with me previously called me back. Multiple inquiries can drop your credit quick. Extremely rude conduct in my book.
After I saw they dropped the price (which they could have done with me in the first place but didn’t because I suppose they just didn’t want a sale sooner), I decided to email the initial salesman I had talked to and tell him what I wanted for my car and if they could do that, we’d have a deal. He told me he his “manager might be able to squeeze that much out of it”. So I returned to the dealership...
They tried to DROP what they had told me they’d give me for my car AND tried to raise the price of the car I wanted above what it was listed for! The smell of shady was palpable. Still I gave them a chance to get right.
Finally, we seemed to come to an agreement and we started paperwork. I made clear I did NOT want GAP insurance and I kid you not, every time they came back to me with a break down it still included GAP. I thought they finally got the hint and when I went to actually sign papers the payment had changed and I started getting frustrated. Guess what they said? “Oh, well that’s with GAP insurance.” They literally tried to sneak it in there and hoped I wouldn’t notice or would just give in!
Believe it or not, it doesn’t end there. During this entire process, it was made clear that a family member would be the co-signer and me the primary signer so I could get a better interest rate. After all was said and done, they had switched it on us to make them the primary borrower and me the co-borrower. No one said anything about it changing. Maybe that’s not the end of the world to some, but after everything we went through it was the cherry on top of a gigantic deceit sundae.
I can not convey to you enough how much I do not recommend this dealership. The only words that come to my mind are: deceitful, conniving, and fake. Do not go here for your next car.
Horrible service - Yankeeokie
After a strut replacement gone bad, the car has major front end and suspension problems. Will not call you back. Incompetent all the way around.
Very poor customer service. Left me on the lot for a long... - KBurks
Very poor customer service. Left me on the lot for a long time. Very poor knowledge of the auto, couldn't get a straight answer.
My husband and I have always bought our cars through Dunn... - Aboyd1
My husband and I have always bought our cars through Dunn and every experience has been delightful. They are friendly, curtious and work hard to give you the best deal possible! You will always walk away with a smile:) Thank You Dunn Chevrolet for making our experience a Joy everytime!
Edited review - thelgeso
I had previously made some negative comments but the dealership offered clarifications and made amends so I'm retracting any negative comments that I previously posted. The dealership did respond right away and it is obvious that they take social media comments seriously.
Mark Allen Buick GMC
Subaru Certified Sales Professional