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quality buying experience - mdavidhunts62
My salesman Kaveh,was very polite and professional. He made sure I was able to find the truck I was seeking and spent the time required to do so. My finance person,Courtnei,was also a true pleasure to work with. I’m truly satisfied with the over all experience. This is the 6th truck I’ve purchased from Ferguson. They offered the best deal and trade in price.
Top Reviewed Specialists At This Dealership
Certified Buick, GMC, Subaru and Kia Award Winner
Subaru Sales Consultant
Awesome service from Rodney, relaxed atmosphere. - Angela
Our experience was phenomenal! Rodney assisted us and really took the time to listen to our needs and concerns to put us in the perfect car.
Inventory / Leasing Sales
Personable - DDS37007
Our dealer Jed was very professional and personable. He wasn’t pushy or overbearing with the vehicles we had chosen to look at. Very nice to work with.
Oil change - morris.teresa
These guys did and excellent job in getting me in as soon as I got there without an appointment. They were friendly and quick.
Thank you for and excellent service.
GM Certified Sales Professional
they fixed the bad fuel pump - 1Sooners1
they did fix the problem with my vehicle .fuel pump was bad they replaced it .thank you for replacing it for me and the loaner truck for a week .
Dream experience for my civic - Matteo86
This dealership goes above and beyond what is required to make you happy. I saw this car online and from what I saw the center console arm rest looked like it had been ripped. Well that not a big deal because I thought I would just replace it myself. Well when I arrived at the dealer I was surprised to find that they had already fixed the problem. On top of that they had replaced all the tires. This is very different from the last dealer I bought a car from. The last dealer basically just flipped the car and did nothing for it so I had new wipers brakes and tires to buy for it in the first month of me owning it. They really do have a lot of integrity here at this dealer and I look forward to giving them my business in the future.
They were very knowledgeable about the vehicles they were... - Mstowers23
They were very knowledgeable about the vehicles they were selling. They were also very helpful in the financing and warranty portion of our car buying experience.
Great experience! - Hyundai_Buyer
Chris made my car buying experience super easy & fun (which is not easy to do since car buying is usually such a headache)! He answered all my questions, was patient (I'm picky) & never tried to pressure me to buy. Great experience!
What a great experience I had with (Chris watts) at... - Parks351
What a great experience I had with (Chris watts) at Patriot! I flew down from North Idaho and he licked me up at the airport and brought me back to the dealership. Very professional and easy to talk to through the whole process. I will be back again.
Good experience. I would buy there again, low pressure... - Keep man
Good experience. I would buy there again, low pressure and straight forward sales pitch. Large selection and close to me for service. Overall a nice and low stress environment.
Great deals - Oooook
I always see they have great deals being advertised on brand new cars. I hear they work with most people when it comes to financing.
It was a wonderful oil change - rexanna
The oil change was wonderful didn't have to wait long. And the employees was very polite and nice. They stood by their word that it would be done in timely matter.
Great service fair price - Lk1961
Joe DeNoya is very customer oriented. Assists in every way to ensure your satisfaction with a desl. Eric is careful and clear in explaining financing options. Buying fom them was an easy and pleasant experience.
Great dealership - Alexdubbin
This dealership will work hard for your business. I bought a new truck here and it was easy. I would recommend them to anyone in the market.
Going back - Tdswilson
This is my second vehicle with Byford.
They got our payment around what we wanted. I told saleman, what I wanted payments around. The got my payment $3.00 under, before extended warranty. I'm planning on on getting third vehicle there, when its time
Great - MistyDS
I needed a car and Quinton got me into one when I didn't think I would be able to. He was so personable and friendly.
Bought new Sierra from Bob Moore Buick GMC - New Sierra
I bought a new Sierra at Bob Moore Buick GMC yesterday! Great experience top to bottom! TC was my salesman & did a great job! Very informative & knows his trucks! General Manager George Miller was great & gave me a great deal! F&I was quick & painless & the rep was extremely helpful. Myles Young made a great delivery & taught me how to use all the features on my truck before I left! No pressure whatsoever! Got me in & out quickly, but everyone of these guys would have stayed til Midnight to help! Went back today to have a bed cover installed & Ryan, the Service Manager was extremely helpful... I've bought a few vehicles in my day & this was absolutely, by far, without a doubt, the best experience I've ever had! Highly Recommended!!
Excellent repair - sbrown7170
Check engine light problem, it was repaired with no problem. I would highly recommend them to everyone. Excellent service and awesome personnel, Josh was fantastic.
Good experience - AKG405
Went in because AC wasn’t working. Busted compressor covered by warranty. Was supposed to be a 5 hour fix but wound up taking longer. This was frustrating, but Derek went out of his way to make up for my trouble with an oil change, detail, etc and my bill was 0. They earned my business.
Didn't get 5 stars because of the drive there. However it... - brady
Didn't get 5 stars because of the drive there. However it was well worth it. Lindsey was great to work with. She put up with all my haggling and made buying a truck fun instead of stressful.
Hard Working People - Anton Family
Overall we both had a great buying experience. Hank was very helpful. We had an issue with some paperwork but it was the bank that had a problem and it was resolved after talking with the sales person and the manager. Definitely will buy again!
Buyer Beware - ThomasBex
“BUYER BEWARE MIAMI AUTO SUPERCENTER”
Let's start with I have purchased 3 autos over the internet recently. The first was a 2016 Nissan NV3500 from Nissan of Muskogee Okla, then a 2018 Dodge Grand Caravan GT from Dick Bailey Motors in Okmulgee Okla and then a 2018 Chevrolet Silverado 3500 Highcountry from Classic Chevrolet Buick GMC in Granbury Tx. In each case the dealer was more than happy to deliver the vehicles to our home in Norman Ok and sign the paperwork at our dining room table... but not Miami Auto Supercenter, Scott Purdy says "Oh no we can't do that. Oklahoma has a three-day rescission period to change your mind about contracts signed in your home. You could back out of the deal". Why didn't I get it right then? If all the other dealers had no problem with the rescission period, why did Miami Auto Supercenter? So we drove up to their dealership to get the 2018 Nissan Maxima Platinum. We had driven 2018 and 19 Maximas and were very familiar with the car, how they handled and all the options standard with the Platinum edition so we essentially just looked the car over really well making sure there was no damage to interior/exterior. The car had 5673 miles on it, what could possibly be wrong with it other than physical damage that wouldn’t be covered under the bumper to bumper new car warranty?
For those who don’t know, I didn’t, the Nissan Maxima radio has an SD Card that holds all of the user info, radio programming, phone setup etc. and 100% of navigation. Most importantly that card is not cheap.
Guess what was missing?
When I contacted my salesman about it he escalated the problem to Scott Purdy, Mr. Purdy said he would ship the card along with the title and I should have it within a couple of days. Sure enough the envelope came and I picked it up at the post office then took it directly to my local Nissan dealer to install it. Remember what I said about the cards being specific to that particular automobile…? Well they definitely are and Mr. Purdy had sent the wrong card. I called him immediately and that’s when I started getting “attitude” from him. I had had the car for a week by then and I wanted my $32,000.00+ purchase to function as it should and what I got from him was “He would TRY and locate the correct card” and when I suggested they order one from Nissan his reply was “That ain’t going to happen” then he started blaming the whole thing on my wife and I, we should have test driven the car more thoroughly. Show of hands, how many of you, when you are test driving an almost new car, program the radio then turn the car off and back on to see if the programming stays?
So I gave him two days and called back. He was busy and couldn’t take my call so I left a voice mail to please call me and update me on what was happening. Two more days go by without any communication and I call again. Same story, voice mail. I call the salesman who says he will get right on it. Two more days… I call back first for the salesman, voice mail, then Mr. Purdy, voice mail, so I’m a little frustrated. I wait until the next day and call again but this time I asked for the general manager and was sent to the voice mail of Jerry King who is actually listed as the New Car Sales Manager. So I left another voice mail. That was over two weeks ago. Last week I went on their sight and in their Contact Us comments field I left a detailed message as to my intentions to tell this story to the world if I didn’t get some kind of response. Another week and no response.
Now, as I am writing this I paused and called once again. This time I spoke with… oh crap I didn’t write his name down and forgetful me has let it slip my mind. Anyway, I was told that he (the person to whom I spoke) would find out what was going on and call me back within 30 minutes… that was three hours ago… four hours… five hours and no call back. I’m giving till tomorrow before I finish this.
OK… so I gave them a week, 7 days and no call back. I am now of the opinion that they are ignoring me, hoping I will just disappear. Not going to happen. In the mean time I had Bob Moore Nissan order me a card $321.73, not cheap.
The reason I am persisting now is to warn anyone who reads this, Do Not Do Business with Miami Auto Supercenter, do not trust anything they tell you, do not trust them period. They are not trust worthy. In many instances you get lousy service because of a lackadaisical attitude, lack of training or poor operational coordination but in this case it’s just pure “Get the Buck and Screw the Customer”.
Lack of professional business - gypsygirl
I would rate Croft Country with a 0 if it was available. Their lack of forthcoming paperwork and full disclosure is extremely unacceptable. HORRIBLE experience!!
Very unprofessional service dept - Brianh
Had one of the worst experiences with a service dept and dealership ever. Spent over $9,000 getting a new motor in a Yukon Denali. Had used this dealerships service dept couple times before getting work done on this same vehicle and had a great experience both times. This time has been a nightmare. After getting the vehicle back from them it started dying and losing power when in reverse but each time it would start right back up and run fine. We figured there was a short but didn't know if anyone could find it since it started right backup and ran fine. Finally about the sixth time it died for good. Had to call a local dealership in Sherman tx to come tow it too their shop. They called.me later and said starter cable wasn't put on correctly causing it to short out. Unfortunately the same cable wasn't put on the correct side of the fuse on the battery causing the melting of the cable and destroying the battery. Ended up costing around $620 to fix what the service dept at Kyle Edwards had messed up. Had they spent an extra few minutes checking their work they would have noticed they didn't get the cable on correctly. When we made contact with service manager he determined there was no way his guys could make such a unprofessional mistake. He even went as far as blaming us. We just spent $9230 on a new motor and $743 on a car rental. Now why in the world would we wire it up wrong. Still had the same starter and battery on it. His excuses for someone messing with it didn't even begin to make sense. Even the dealership in Sherman couldn't believe how unprofessional theses guys were. Called the general manager and all he could say was do you wanna speak with the owner. Owner never called back after leaving couple messages. Be very careful using these guys for service. Make sure you check their work and document everything possible, even take pics before leaving their lot. Cause when you do and something happens they may not stand by their work.
No service on Saturday - Chevyfan
My husband was traveling with hunting dogs when his alternator went out on the interstate,roadside assistance sent him there where he was treated like a 2nd class derelict and was told they only changed oil on Saturday when all he need was a wrench to put the $500 part he just bought from them But they said they didn't have access to tools. So my husband called Napa and they delivered the wrenches. In 95 degree heat he was almost done when they told him he had 15 min to get his truck off the lot because he had a family to go home to. I wouldn't even give them 1 star.
Very poor customer service. Left me on the lot for a long... - KBurks
Very poor customer service. Left me on the lot for a long time. Very poor knowledge of the auto, couldn't get a straight answer.
Horrible service - Yankeeokie
After a strut replacement gone bad, the car has major front end and suspension problems. Will not call you back. Incompetent all the way around.
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