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Kyle worked hard to help us and understood that we were... - firstname.lastname@example.org
Kyle worked hard to help us and understood that we were in a hurry. I feel we got a fair deal and felt like Ferguson was trustworthy in their communication. I would recommend them and would buy from them again.
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Rick did a fantastic job, scheduled an appointment so my... - cwilson
Rick did a fantastic job, scheduled an appointment so my mother in law felt comfortable with the buying process with all the Covid restrictions. Found the car we wanted at a great price.
Inventory / Leasing Sales
I have never had such a relaxed and pleasant car buying... - GANIGHTIL1
I have never had such a relaxed and pleasant car buying experience. Everyone was friendly and I honestly felt like they had my best interest in mind. They helped find discounts and rewards I would never have know about. They were respectful of my time and didn't do one of those "take the keys and hold you hostage"
When I picked up my truck a very nice man spent the time to be sure I understood the controls and even helped set up my phone and On Star! Also, the vehicle had a full tank of gas!!!!! Never had that happen before without me asking for it.
Highly recommend this dealership. They treated me like family
My brand new car had a lot of problems when it got to the... - LAURA40
My brand new car had a lot of problems when it got to the dealership. I think they did a good job of figuring it out but was upset by the problems.
they fixed the bad fuel pump - 1Sooners1
they did fix the problem with my vehicle .fuel pump was bad they replaced it .thank you for replacing it for me and the loaner truck for a week .
Easy and pleasant experience! Highly recommend. Kweschun... - Haley Donham
Easy and pleasant experience! Highly recommend. Kweschun Smith and Rocky Black made buying a new vehicle stress free and enjoyable. Would definitely use them again!
They were professional and friendly in dealing with us.... - turnerpatrick
They were professional and friendly in dealing with us. We were able to test drive and discuss our options without being pressured and in privacy. They were willing to modify their position to make a successful resolution. They also worked after the sale to ensure that we had all of the requested documents over the sale. The only downside is that their advertise price was based on a trade-in and financing incentive; this caveat/condition was not in their internet advertisement.
The staff is always friendly and helpful. The service... - treedyer
The staff is always friendly and helpful. The service department seems to be very efficient. I think they do a great job taking care of their customers.
John Vance service team has always exceeded expectations.... - Jcortassa
John Vance service team has always exceeded expectations. In this case we had a very pesky alignment issue that was eventually resolved through diligence and patience.
After speaking with Guy via text, we decided to drive to... - Nitromethane
After speaking with Guy via text, we decided to drive to Perry from Yukon to look at a vehicle, we were greeted with nothing but honesty, smiles and a grateful attitude from every one. Julian was terrific with the knowledge of the vehicle, it was a pleasure dealing with him on a very easy transaction. everything from beginning to sitting in the finance office with Rick was a great buying experience. We are looking at another vehicle in the future and Vance will be our first dealership to visit.
Great deals - Oooook
I always see they have great deals being advertised on brand new cars. I hear they work with most people when it comes to financing.
Mr. Miller, made my buying experience the best. He held... - Trina
Mr. Miller, made my buying experience the best. He held my car for me and even had it delivered all the way to Lawton. I will recommend this dealership to anyone who doesn't want to be played with.
Great dealership - Alexdubbin
This dealership will work hard for your business. I bought a new truck here and it was easy. I would recommend them to anyone in the market.
Excellent repair - sbrown7170
Check engine light problem, it was repaired with no problem. I would highly recommend them to everyone. Excellent service and awesome personnel, Josh was fantastic.
I initially had come in to sell my Ford Ranger and and... - tree we I’ll
I initially had come in to sell my Ford Ranger and and the amount forthcoming was the exactly the price I had expected. I had wanted to receive a check for the $6000 that day. I do understand there may be policy that prohibits that. I’m waiting for the check coming in the mail soon. Without being able to work, I have no income coming in and having a hard time getting through to unemployment insurance. All is good and in God’s hands!
I am extremely happy with the way I was treated by the sales persons Charlie Proffit and Cash Marr. Cash and Ken Wolf are good friends of ours (Now Charlie) and I wanted to give my business to them. They gave me extreme respect and made this very understandable during the whole process. I got a fair trade in for my Toyota Camry with the bonuses. I would have usually gone to a Ford dealership and had for my last vehicle. I would have probably gotten the Escape. I’m very happy with the Chevy Trax. I also remember Ken telling me about the free oil changes a couple of years back and I’m happy with that. With the three months deferred payments, I’m sure I’ll be back to work teaching my summer art camps and enjoying my new vehicle.
Going back - Tdswilson
This is my second vehicle with Byford.
They got our payment around what we wanted. I told saleman, what I wanted payments around. The got my payment $3.00 under, before extended warranty. I'm planning on on getting third vehicle there, when its time
Buyer Beware - ThomasBex
“BUYER BEWARE MIAMI AUTO SUPERCENTER”
Let's start with I have purchased 3 autos over the internet recently. The first was a 2016 Nissan NV3500 from Nissan of Muskogee Okla, then a 2018 Dodge Grand Caravan GT from Dick Bailey Motors in Okmulgee Okla and then a 2018 Chevrolet Silverado 3500 Highcountry from Classic Chevrolet Buick GMC in Granbury Tx. In each case the dealer was more than happy to deliver the vehicles to our home in Norman Ok and sign the paperwork at our dining room table... but not Miami Auto Supercenter, Scott Purdy says "Oh no we can't do that. Oklahoma has a three-day rescission period to change your mind about contracts signed in your home. You could back out of the deal". Why didn't I get it right then? If all the other dealers had no problem with the rescission period, why did Miami Auto Supercenter? So we drove up to their dealership to get the 2018 Nissan Maxima Platinum. We had driven 2018 and 19 Maximas and were very familiar with the car, how they handled and all the options standard with the Platinum edition so we essentially just looked the car over really well making sure there was no damage to interior/exterior. The car had 5673 miles on it, what could possibly be wrong with it other than physical damage that wouldn’t be covered under the bumper to bumper new car warranty?
For those who don’t know, I didn’t, the Nissan Maxima radio has an SD Card that holds all of the user info, radio programming, phone setup etc. and 100% of navigation. Most importantly that card is not cheap.
Guess what was missing?
When I contacted my salesman about it he escalated the problem to Scott Purdy, Mr. Purdy said he would ship the card along with the title and I should have it within a couple of days. Sure enough the envelope came and I picked it up at the post office then took it directly to my local Nissan dealer to install it. Remember what I said about the cards being specific to that particular automobile…? Well they definitely are and Mr. Purdy had sent the wrong card. I called him immediately and that’s when I started getting “attitude” from him. I had had the car for a week by then and I wanted my $32,000.00+ purchase to function as it should and what I got from him was “He would TRY and locate the correct card” and when I suggested they order one from Nissan his reply was “That ain’t going to happen” then he started blaming the whole thing on my wife and I, we should have test driven the car more thoroughly. Show of hands, how many of you, when you are test driving an almost new car, program the radio then turn the car off and back on to see if the programming stays?
So I gave him two days and called back. He was busy and couldn’t take my call so I left a voice mail to please call me and update me on what was happening. Two more days go by without any communication and I call again. Same story, voice mail. I call the salesman who says he will get right on it. Two more days… I call back first for the salesman, voice mail, then Mr. Purdy, voice mail, so I’m a little frustrated. I wait until the next day and call again but this time I asked for the general manager and was sent to the voice mail of Jerry King who is actually listed as the New Car Sales Manager. So I left another voice mail. That was over two weeks ago. Last week I went on their sight and in their Contact Us comments field I left a detailed message as to my intentions to tell this story to the world if I didn’t get some kind of response. Another week and no response.
Now, as I am writing this I paused and called once again. This time I spoke with… oh crap I didn’t write his name down and forgetful me has let it slip my mind. Anyway, I was told that he (the person to whom I spoke) would find out what was going on and call me back within 30 minutes… that was three hours ago… four hours… five hours and no call back. I’m giving till tomorrow before I finish this.
OK… so I gave them a week, 7 days and no call back. I am now of the opinion that they are ignoring me, hoping I will just disappear. Not going to happen. In the mean time I had Bob Moore Nissan order me a card $321.73, not cheap.
The reason I am persisting now is to warn anyone who reads this, Do Not Do Business with Miami Auto Supercenter, do not trust anything they tell you, do not trust them period. They are not trust worthy. In many instances you get lousy service because of a lackadaisical attitude, lack of training or poor operational coordination but in this case it’s just pure “Get the Buck and Screw the Customer”.
I wish I could rate them lower. The worst service... - Kasey
I wish I could rate them lower. The worst service department I’ve ever seen. Ruined my motor and refused to pay for repair cost. Cost me $8000 out of my pocket. Do not trust them!!
Real easy to work with, even gave us a car to drive while... - Will
Real easy to work with, even gave us a car to drive while we waited on ours to arrive. A a a a a a a a
I had to replace the brakes on my 2013 Chevrolet Equinox... - ChevyFan
I had to replace the brakes on my 2013 Chevrolet Equinox and they replaced the brake pads and rotors for $580 in just the front wheels. The rear wheels also went bad and they were trying to do those for $430. I said no that time because thats just ridiculous so I went to a private mechanic and he said I didn’t even need new rotors, they’re fine and he came right to me, replaced both brake pads in 20 minutes for only $75. Wilson auto is a scam, they’re so desperate that they took advantage of a broke college student who’s a thousand miles from home. Never go here to get your car serviced, there are much better options in Stillwater.
Very unfair and I would venture to say unethical sales... - alishadherrera
Very unfair and I would venture to say unethical sales practices . Not honoring their solicited prices. Online $21,999 - told by sales man it’s $23,800, windshield of car says $22,900 - final sales man says $24,500 — absolutely ridiculous
This has been the absolute worst buying experience we... - KGB
This has been the absolute worst buying experience we have ever had. Even a year later, we are still suffering because we have been lied to from the day we walked into their dealership. We bought a dodge journey over a year ago. When we bought the car, we were told we needed to finance a much higher payment than what we were originally offered and would need to refinance in 3 months. We were told if we were not able to refinance after the 3 months, to call them and they would help us. So we agreed. We have been calling for over a year now trying to get them to help us refinance because we have not been able to anywhere because of how upside down we are on the car. Our finance person Kas, knew this when we signed papers. We finally put in a new credit application with them this past Friday because we were told they still could not refinance our car but they could trade it. We put the application in on Friday, I called and let Tyler the finance manager know we had put the application in as he instructed us to do. He told me he would call us right back after he looked at it. I waited all day and never got a call, so I called that next morning and he sent a message saying he was in a meeting and would call later. At 5 that evening, I called the dealership back because we still hadn't heard anything. I was told he already left and to to call back Monday. I called Monday. I had to call the front several times and ask them to just let me know when Tyler was available.. They finally sent me to his office and he told me yet again, he would call back after he looked at our numbers. I never got a call back that day either. I called the next day on Tuesday and was told he is not there today so I asked if anyone else could help us since he seemed too busy.. I was told no because he is over finance and if he is working on it, no one else could right now, that I would need to call back the next day. I called Wednesday morning and got Tylers voice-mail which was full so I sent a message saying I called and was wanting to know what was going on since we still hadn't heard anything. I never got a response that day either, so I called back that night at 6pm. We talked to a new finance person and was told that he would look at our numbers and get back to me if not tonight, first thing Thursday morning. We still have not heard anything by Friday vening at 6pm, so I called back and talked to another new person who was rude and just kept saying well you will have to call Tyler in the morning. I told him I did not want to continue trying to get ahold of Tyler because I have been waiting a week on him to get back with me and that I would like to speak to someone above him since no one else could help us. I was told that there is no one and he would have Tyler call me in the morning. After feeling like I was getting no where with this person, I just said okay and am finally writing this review after a whole YEAR of terrible customer service and being completely screwed over by this company.. We will never recommend Seth Wadley to anyone else again after this experience and definitely do not feel comfortable trading in our car with them at this point. That is not the only issues but just the biggest ones. They do not honor their website price listed either.
Very poor customer service. Left me on the lot for a long... - KBurks
Very poor customer service. Left me on the lot for a long time. Very poor knowledge of the auto, couldn't get a straight answer.
Lack of professional business - gypsygirl
I would rate Croft Country with a 0 if it was available. Their lack of forthcoming paperwork and full disclosure is extremely unacceptable. HORRIBLE experience!!
Horrible service - Yankeeokie
After a strut replacement gone bad, the car has major front end and suspension problems. Will not call you back. Incompetent all the way around.
Expect The Unexpected - kristendec81
After being turned down from a couple of dealerships due to negative equity one could understand my frustration and hopelessness but that all changed when I visited Vance Auto Group in Perry Oklahoma. It was a couple of hours before the dealership closed when John received the call that I was coming to visit him from Oklahoma City, which is about an hour drive but this didn't detour him from saying "come on in".
As I walk through the door I am greeted by Shane Jansson and I was addressed by name which is surprising because most "salesmen" don't put that much effort into making your experience personable. Shane then showed me the car that I was interested in and explained every inch of the vehicle just so I would be educated on my purchase. In my experience the next process is the most draining part of purchasing a vehicle which is the financing part but I can honestly say the process went smooth. Shane and Warren (finance manager) made sure I was comfortable with every step.
When all of the paperwork was complete Shane walked me to my new Acadia and I notice that he went out of his way and had a water bottle waiting for me in the cup holder of my new car! This maybe a small gesture to some but it's huge for me because like I stated before most salesmen don't make the car buying experience personable and I also think he put my satellite radio to a station that he thought I would like! Expect the unexpected with the Vance Auto group!
Buick/GMC Finance Manager
Buick/GMC Sales Consultant
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