Great experience with Kuni BMW - New BMW owner!!
Abdul, my salesman did a great job of helping & not pressuring. The gentleman that helped with financing also did a great job. Very impressed all around!
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Poor customer sales service - Zinaly2018
Duane Phillips is probably the worst car salesman we have ever came across here at BMW of Portland . We came in today on May 26, 2018 for the Memorial Weekend Lease Special deals on the 2018 BMW X1 special lease for $199 a month with $1999 down. As a Asian family of four people, We felt that he gave us a bad vibe of poor customer service and we felt discriminated. He didn’t to go out of his way to show us the white X1 we came in for. we were there for :30min and we never saw that car we came in for. He said it’s around here somewhere but never made an effort to find the vehicle for us to see, so he just pointed to another similar X1 to us and said it would looks like this but slightly different white color. He didn’t have the key for that X1 so we can try sitting inside to get the feel of it. He said the car is sold to another customer. We had to asked for it to sit in since he has no idea where the X1 that we came in for is. He would stand far back away from us and just stood there silently. He only answered questions when we asked and nothing more nor explained anything to us about the car nor the deals. Made us felt like we were taking up and wasting his time so we left with bitter taste feeling. It’s pathetic cause we didn’t expect that from a BMW dealership. It must be No incentive for him to to go out of his way to provide positive customer service since the deals is selling at a loss to the dealership according to his statement. We would not want to come back to this place again. There’s other dealers like Kuni BMW in Beaverton I would go to the next time.
BMW Client Advisor
Great speedy service - Keizertish
I brought my car in for a service and everything was finished quickly to my satisfaction. I then ended up purchasing another car and again it was quick and painless.
Oil change - Handshaw
We had a service at 21,700 miles. Were told we need new tires soon. Not good news at only 21,700 miles.
A warning light came on as we reached home. Said all our tires were low on air and to pull over. Had to take it tight back to dealer.
Not a great car wash on the outside. Rubber mats ahold have been washed as well.
Excellent sales - Sharon in Bend
I dreading shopping for a new car and put it off as long as possible. Actually asked my husband to make the decision and purchase but realized I might end up with a truck (nothing against trucks). We shopped several dealerships and Kendall BMW was by far the most pleasant experience. We worked with Jeffrey Stratman who seemed like a walking encyclopedia on everything BMW. He was patient and very helpful in determining the right vehicle. A month or so passed btw our initial visit and the purchase and Jeffrey stayed in touch to further help us come to a choice. We ended up with the X5 Diesel which wasn't on our radar initially. Couldn't be happier with the car, it's a perfect fit. Honestly felt no pressure throughout our experience. And the actual purchase was incredibly efficient, no endless waiting around. I definitely recommend seeing Jeffrey if your shopping BMW, but everyone we encountered at the dealership was very helpful.
Easy to work with - JJ
Trevor was easy to work with and even though he was a BMW expert he knew many details on the Subaru Forester while we were test driving it. We had an issue with the wind shield but they happily replaced it much to our relief. Thank you Trevor!
Great place to buy and service your car!! - Marc D
I just bought a 2018 X5 50i M Sport. Not only did I get a great deal but the customer service was fantastic. Joe was my salesperson and he was very patient and easy to work with. I did the delivery with their BMW Genius, Tim, who knows everything about their cars. Even scheduled a follow up with Tim to answer some questions that came up after I did the initial delivery and he was happy to help. I highly recommend this dealership whether you are looking for a BMW or a nice used car. This dealership feels very warm and inviting when you visit and I find myself just wanting to hangout there.