We recently worked with Sam at Armstrong Volkswagen to - amurphy531
We recently worked with Sam at Armstrong Volkswagen to purchase a used 2017 Kia Sorento, and I can't say enough good things about the experience. After a frustrating and disappointing situation at CarMax, which resulted in returning a vehicle, finding Armstrong Volkswagen felt like a breath of fresh air. From the moment we walked in, we felt like we were in good hands.
The entire buying process was incredibly smooth and stress-free. Although we weren’t able to drive the car home that night due to some minor safety-related maintenance (such as replacing brake lights), Sam and the team kept us fully informed and made sure everything was taken care of properly before we took delivery. It was clear they prioritized safety and quality.
One of the biggest surprises was how easy the financing process was. Our credit union happened to be one of Armstrong Volkswagen’s preferred lenders, which made the entire transaction seamless—much simpler and quicker than what we experienced at CarMax.
To top it off, there was a small cosmetic issue in the trunk—a cracked plastic piece—that I had planned to fix myself since it was purely aesthetic and under $100. To my surprise, I received a text the very next day letting me know that Armstrong was going to take care of it for us at no cost. That level of service and attention to detail really stood out.
Every person we interacted with at the dealership was friendly, professional, and went above and beyond to ensure we were happy. It’s rare to find that kind of customer care these days, and we truly appreciate it. I wouldn’t hesitate to recommend Armstrong Volkswagen to anyone looking for a trustworthy dealership and a great car-buying experience.
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