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Excellent Service # 1 Dealership! Shaun Croiser was... - JBelin
Excellent Service # 1 Dealership! Shaun Croiser was Awesome He helped me through all my car service needs.
Top Reviewed Specialists At This Dealership
Sales Consultant - Lexus Certified
Sales Consultant - Lexus Master Certified
Sales consultant Wilbur Wiggins was absolutely awesome!... - Jay
Sales consultant Wilbur Wiggins was absolutely awesome! He reviewed options and gave me info that I needed during my shopping process. I will definitely connect with him for my future vehicle purchase. See you in November Wilbur!
Bought a car unseen with the help of Jane From Hilton... - cpaigeprince
Bought a car unseen with the help of Jane From Hilton Head Lexus! Soooooo happy that I found them! Professional and honest! Great experience!I would highly recommend this dealership!
I bought a 2017 Lexus GX 460 on June 9th, it was a... - chaight144
I bought a 2017 Lexus GX 460 on June 9th, it was a lengthy process, but everyone was nice. The vehicle had not been detailed on the inside, smelled notably of cigarette smoke, and only had 1 of the 2 key fobs. I was reassured to get a second key, detailing the inside, and some cosmetic defects would be repaired. On the morning of June 11th, I went through a carwash and the sunroof began pouring water into the cabin (yes it was closed). Water was sitting in both floor boards and the SUV wouldn't start as the electronics got wet in the dash. I was able to get it started and took it the 1.5 hr drive back to the dealership. They kept it in the shop for 6 days and assured me they would make it right. I told them at that time that I had owned the vehicle <48 hours and wanted to return it d/t the issues it had. The salesmen assured me they would make it right, and they gave me a complimentary loaner. I didn't hear from them again, so I called to speak with the sales manager, Mike, who informed me I could "trade it in if I don't want it" and when I asked if they would make it a lateral trade since I hadn't had the vehicle in my possession for more than 1 full day, he told me they would get me "as close as we can to what you paid based off the trade-in value" and that he would begin to look for me a comparable GX and call me back 'shortly', but there is nothing he could do. He suggested that I not use the same car wash again! I didn't hear from them for another 2.5 days until the service guy called and said I could come pick mine up, that they couldn't find the source of the leak and it must be a 'fluke'. I told him the manager was supposed to be trying to find me a new one (of which one of the salesmen told me "I can't just xxxx you a new Lexus") and the service man told me the manager left days ago to go "sit on the beach". Everyone deserves a vacation, but there was no professionalism to inform me that he would be out of office or to hand off to the other manager to assist with this. He just left me waiting to hear back. They told my husband on pickup that we are lucky because they 'usually don't fix cosmetic issues' (cigarette burn holes in the leather upholstery that they patched, a missing/broken cupholder, and a broken parking sensor). Paying for a vehicle that is Lexus Certified, it should be thoroughly detailed and ready for sale and with known issues (like a broken parking sensor) resolved. I wouldn’t buy from this dealership again, and I don’t look forward to having to go through them for my Lexus servicing.
In South Carolina
Jim Hudson Lexus
Service Advisor - Lexus Master Certified
Service Advisor - Lexus Certified
Delivery Specialist - Lexus Certified