December to Remember - Buttrflyz72
The purchase of my new 2017 Rx 350 was an excellent experience. Larry Holder helped me to find the perfect car to suit my needs. I will do business no where else. He took the time with me to show me all the details about the car. Also, Leann in finance was so helpful along with other members of the team. I love my Lexus family. I give Lexus of Chattanooga 110% dealership team rating!!!!
Top Reviewed Specialists At This Dealership
Lexus Client Representative
Lexus Sales and Lease Representative
Excellent service experience - iam4Vols
Prompt and courteous service. Loaner car was a life saver during the service time. Scheduled in advance and they took my car right in and started the service.
Great experience - jamielljohnson
I am very pleased with my new car and I appreciate all the patience and assistance Mr. Lewis gave me in selecting a new car. I have no complaints and I am so happy I decided on this car.
No Problems! A Very Smooth Transaction! - lighterpayne
Just bought a used, certified RX350 and we are totally pleased with car and sales staff. Dawn Estes is without a doubt a wonderful, caring sales representative. Just made us want to stay a while longer and enjoy.
Worst Vehicle Service Experience in My Life! - NEVER a Lexus in Memphis
Vehicle suspension issue diagnosed and repaired by Lexus, so I thought. 2 weeks later I experienced a blow out as a result of the suspension issue being misdiagnosed. I was contacted by the service director, Gary York only to blame me for not using the correct terms when explaining the problem that I was having with my vehicle. Mr. York contacted me on several occasions in defense of the lack of a thorough diagnosis being perform on my vehicle. Never offering any courtesy for the inconvenience of having to repetitively visit the dealership for the same issue. One instance my vehicle was brought to me on flat. I reported this to Mr. York, and was told "at least I did not charge you for airing up the tire". As long as I am in the Memphis area, I will never purchase another Lexus because Lexus of Memphis is the only option to have my vehicle repaired at the dealer.
Lexus of Chattanooga