Amazing experience - Donnamath
Fred was amazing to deal with and walked me thru every aspect of my new car! Will do business with again in the future for sure! Thank you Fred and merry Christmas!
Top Reviewed Specialists At This Dealership
Lexus Client Representative
Lexus Sales and Lease Representative
Very good - 2OGBURN
I trust Lexus. I didn’t do the survey to write a letter. I will give grades but I am not a writer. If this isn’t good enough don’t accept my survey
Great experience at Lexus of Kingsport - Jerome
From our initial contact with Amanda, to the day we drove off with a new RX350 the entire process went exceptionally well. I first contacted Dustin the Finance Mgr by phone and he put me at ease with the credit process and gave me a good sense of how easy the people at the dealership were to work with. The next day we visited the dealership and met with Doug the Sales Mgr too discuss lease vs. purchase options. I had very detailed questions about the lease and Doug gave me very backup reports showing all the details behind the numbers. He introduced us to Michael our Sales Agent and they both helped answer all of our questions about the vehicle and the details of the lease. Michael was very knowledgeable about the different models and features and was great to work with. We negotiated a fair price for the RX350 and also on our trade in. At no time did we ever feel like we were under pressure to do anything other than proceed at our own pace no matter how long it took. On the day we picked up our new car, we met Chuck, the General Mgr. After talking with him I could see why the organization was so people oriented. He even made the temp tags and put them on the car!
We love our new Lexus and have already recommended the dealership to several of our friends.
Borders enethical - Cartobuy
After several messages via text and email I was told the car was in exceptional condition. Showed up on Saturday to pick it up and found dents on the rear passenger and several chips on the hood, two of which were rusted
Theychanged my oil but didn't put any back inthe carh - D.Sanders
I brought my car in for a recall on the passenger side air bag. i requested to get an oil change while they worked on repairing the recall issue. I get my car back and before i could drive 2 miles my engine locked up. I had to have my car towed back to the dealership. They drained the oil but didn't put oil back in the car.This was on 11/16/2018. On 11/19/2018, I called to check the status of what's going on, only to be told I need to purchase another motor and that their technician did nothing wrong....really! Some advisor alles me back and not the Service mananger nor GM to say they found metal shavings in the motor. of course you did! You sent me out the door with car that has no oil in it.
You've had my car since Friday, no one from your dealership has called to give me an update, and this is what you come back with! I tried to give you guys a chance to do the right thing here but instead you would rather go this route. Don't get your vechicle serviced here!!!
Recalled Airbags - j66485469
Very prompt service. Staff extremely friendly and fast service. Cleaned car and filled it up with gas. Loaner car was offered but I decided to wait because they have a very nice lounge with lots of snacks and drinks.
Master Certified Service Consultant
Lexus of Knoxville
Financial Services Director
Assistant Service Manager
Certified Service Consultant
Lexus of Chattanooga