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Austin is the best salesman I have ever worked with - benk
I've been looking for a new vehicle for a while, and I've contacted multiple dealerships in the area. However, Austin has been the best in terms of communication and willingness to help.
I'm usually a bit paranoid making a big purchase because I want everything to be perfect, but he listened and double checked every little detail not just with his manager, but with the Lexus factory themselves. He is very thorough and patient. I cannot recommend him enough.
Top Reviewed Specialists At This Dealership
Lexus Master Certified Sales and Leasing professional (423) 326-9882
Lexus Certified Sales Representative 423-838-5005
Lexus Sales Representative
Most inhumane dealership - Thenoes4
I understand that you are the Vice President of Lexus of Knoxville and I want you to be aware of the experience we received today and while we will never purchase a car from Lexus of Knoxville. Over a week ago we were in an accident that totaled my Gx 460 and we were looking to replace ours. We had dealt with a salesman( Peter) for a week regarding a grey one. Due to my face and the way it looked, my anxiety with driving and my husband trying to catch on work he missed while being out we were only working via phone. We got there today though at 9 am to test drive it. We had already worked a deal via phone. When we arrived Peter put us with Andrew because he had an appointment. We were ready to buy it but we wanted some scratches buffed out and to certify it. We were told by the salesman there was someone else looking at it but we were the first to come in so we would be first. After sitting there while they were supposedly preparing stuff they sold it out from under our feet. The manager asked us why it took us a week to get out to look at the car to which I said do you see my eyes??? We were in a wreck a little over a week ago. It’s not been easy to get out. My husband (yelled) because we had a wreck and almost died, we have been Lexus owners for 3 years and we were just trying to replace what we lost but we are done with you all. This was just about a few thousand dollars and that’s why you sold it out from under us
I can not believe that a dealership would behave this way and that they would allow a manager to talk to customers this way
Great experience at Lexus of Kingsport - Jerome
From our initial contact with Amanda, to the day we drove off with a new RX350 the entire process went exceptionally well. I first contacted Dustin the Finance Mgr by phone and he put me at ease with the credit process and gave me a good sense of how easy the people at the dealership were to work with. The next day we visited the dealership and met with Doug the Sales Mgr too discuss lease vs. purchase options. I had very detailed questions about the lease and Doug gave me very backup reports showing all the details behind the numbers. He introduced us to Michael our Sales Agent and they both helped answer all of our questions about the vehicle and the details of the lease. Michael was very knowledgeable about the different models and features and was great to work with. We negotiated a fair price for the RX350 and also on our trade in. At no time did we ever feel like we were under pressure to do anything other than proceed at our own pace no matter how long it took. On the day we picked up our new car, we met Chuck, the General Mgr. After talking with him I could see why the organization was so people oriented. He even made the temp tags and put them on the car!
We love our new Lexus and have already recommended the dealership to several of our friends.
Romaine is the difference maker here!! - Jondell
I had the best car buying experience of my life at Lexus of Nashville thanks to Romaine Smith Clue. My fiancé and I were in Nashville on a weekend trip and decided to stop by the dealership to browse as we’d been kicking around the idea of buying a new car. We’re pretty savvy shoppers and aren’t afraid to travel far and wide for the best deal on a vehicle, but the way we were treated by Romaine and all the staff at Lexus of Nashville was the difference maker! Romaine is extremely knowledgeable, patient, and has the ability to juggle multiple things at once without leaving anyone out. We test drove 4 vehicles and spent hours comparing the vehicle we decided on with other options across the country. In the end, it wasn’t the price that compelled us to take the deal, it was the experience. These people know how to treat customers! They’re transparent, upfront, and respectful of your budget, intellect, and time. Romaine is an absolute asset and should be acknowledged and rewarded for his abilities and character!
Great Experience - MemphisDD
Tyler Shephard is amazing and so is the dealership. It was stress-free and so easy. I generally hate car shopping and mistrust sales process But I was wrong! Tyler and Cool Springs Lexus are great.
Lexus of Memphis broke my drivers side mirror - Upset Customer
Don’t take your vehicle to Lexus of Memphis . I took my car for a oil change and they broke my side mirror, they said they didn’t do it.
Lexus of Chattanooga
Lexus Sales and Lease Representative