Tennessee Mercedes-Benz Dealers

I have worked with Long of Chattanooga , TN for 15 years.... - pollybouch

I have worked with Long of Chattanooga , TN for 15 years. My sales person is Perry Carr. I highly recommend anyone looking for a honest, sincere salesperson and dealership, you look no further than Perry Carr at Long. Perry is very personable , very helpful with outstanding knowledge of any product on the lot. Excellent ! I have purchased new and used cars from Perry and honestly can say, I won't work with another salesperson or dealership.

I had to have a 4pm appt. They got my X3 right in and got... - kbalzer

I had to have a 4pm appt. They got my X3 right in and got the oil changed promptly. This is the 1st time they didn’t wash my vehicle, but the late appt was most likely the reason. Understandable.

Very helpful Service Center.. Yesterday Stanley did an... - bj

Very helpful Service Center.. Yesterday Stanley did an Awesome job getting the information I needed and taking care of my car! Last year Matt was also showed concerned about my car repair and ensured that it was done.. Ryan I believe with loaner car is on point gets you in and out! At this point and time, I can't say anything negative about part and service..

Love this dealership! They have excellent service and a... - sann0030

Love this dealership! They have excellent service and a very accommodating staff! We will definitely be back in the future for our next purchase, the inside showroom was stunning!

Took the necessary time to insure my questions were... - Steph

Took the necessary time to insure my questions were answered snd issues resolved. Easy to set up online appointments on line and get text updates.

Jeff and the service team saved us!! - Michelle G.

My husband and I were driving home to Texas after a visit to PA. We stopped in Memphis for the night and the next morning, ready to get on the road, we discovered we had a flat tire. We purchased the total tire/wheel warranty through Mercedes Benz so we decided to reach out to the local Memphis MB dealership to see if they could help us. Jeff, in service, said to bring the car in. They had the same tire and would be able to squeeze us in between their appointments. When we arrived, we were helped right away. The replacement of the tire took about an hour, which was great since we wanted to get on the road quickly and came in without an appointment. Jeff and the entire service team took very good care of us and we really appreciate their help! We were very lucky to find Jeff and THANK YOU Mercedes of Memphis!!

Purchased new 2021 GLB at 200 miles I got 4matic inop... - skyguy8888

Purchased new 2021 GLB at 200 miles I got 4matic inop message call service on the 22nd said they're unable to see me on the 22nd 23rd or 24th very disappointed after purchase service the fact that the car has 200 mi with this problem

Initially purchased a 98 ML320 w/starmark warranty. Had... - Skeeman

Initially purchased a 98 ML320 w/starmark warranty. Had the vehicle inspected in Va for state inspection sticker (I live in VA). Va inspection site told me that my brakes were about shot, better have them replaced soon. Starmark inspection should have caught this and replaced before i took delivery of the vehicle. When I confronted the dealer about this they tried to stall and delay hoping i would just go away and forget it ...bring it back later and PAY to have the brake pads replaced. They finally got tired of my persistant complaining and they scheduled me in to have them replaced. All of this could have been avoided had they replaced them before i took delivery of the vehicle in the first place. Should have made it right when i complained and brought this fact to their attention. They have been difficult to deal with on issues like a loaner car, and scheduling my vehicles for service. Recently started asking if i wanted them to wash and vac my car for me....survey must be coming in the mail soon!