Tennessee Mercedes-Benz Dealers

Service Department - colleenadam

Mercedes Benz of Music City Just want to say ‘thank you’ for a great experience at your place of business. You have truly fine people in your employ in the Service Department. They make you feel ‘welcome’ and listen carefully to your concerns. Emily Kelly, Lori Garrett and Kevin Taylor must be putting in long hours, as they have been there for me to help when I checked in. At my age (90) this is not easy with my bad hearing when our two high-mileage AMGs, one a 2007 ML63 and the other a 2012 S63 are involved. It’s also a pleasure to watch through the glass wall your technicians work in a spotless environment and to enjoy your ‘Southern hospitality’ in the waiting area. Fritz Adam, Captain EAL (Ret.) – Nolensville, TN

Great salesperson with great selection of cars. Nice... - Lina Heng

Great salesperson with great selection of cars. Nice place to get my new ride for a service ! Keep up the good work. Thank you so much

Chris Popin (Client Advisor) and Kirt Kuhn (Internet... - C.m.medinacastellano

Chris Popin (Client Advisor) and Kirt Kuhn (Internet Sales Manager) were outstanding. They were very professional, respectful, patient, and ensured our experience was a positive and productive one. We received a great deal and drove back to Ft Knox, KY with a beautiful C300. Definitely recommend this dealer and specially Chris and Kirt to handle your next Mercedes new purchase!!

This dealership goes out of their way to always get me a... - cleof69

This dealership goes out of their way to always get me a quick appointment. I never have to wait long no matter how small the work I need done. They are very nice and courteous.

My experience with Todd Ozias was wonderful! I am from... - baileywalker0808

My experience with Todd Ozias was wonderful! I am from Charlotte, NC and came in over Thanksgiving holiday to Knoxville and they took such good care of me that I bought my car there instead! Three different members of my family have worked with Todd and we have all had great experiences.

What a wonderful opportunity to express our thanks for... - luandtom

What a wonderful opportunity to express our thanks for having an automobile dealership in Memphis, Mercedes-Benz of Memphis, that stands head and shoulders above any other automobile dealership we have ever experienced anywhere in the U.S.A. We have resided in 4 states, visited most of the others in the continental U.S.A, and have family that live in 6 other. As visits and conversations usually result in travels, autos, auto service, and experiences with auto dealers as a subject matter typically become a conversation "piece" we have always recommended Mercedes-Benz of Memphis as THE PLACE To GO for an automobile, wherever they live. The sales staff and in particular the follow up service is impeccable. The entire staff of employees are the most outstanding, courteous, well trained and knowledgeable in each of their fields as one could ever experience. In particular, Wes Burrow, Service Director and Shawn Crum, Service Adviser have exemplified total professionalism in their positions and are to be commended. Again we cannot speak highly enough of the entire Mercedes-Benz of Memphis organization! They are truly second to none! Tom Via

Initially purchased a 98 ML320 w/starmark warranty. Had... - Skeeman

Initially purchased a 98 ML320 w/starmark warranty. Had the vehicle inspected in Va for state inspection sticker (I live in VA). Va inspection site told me that my brakes were about shot, better have them replaced soon. Starmark inspection should have caught this and replaced before i took delivery of the vehicle. When I confronted the dealer about this they tried to stall and delay hoping i would just go away and forget it ...bring it back later and PAY to have the brake pads replaced. They finally got tired of my persistant complaining and they scheduled me in to have them replaced. All of this could have been avoided had they replaced them before i took delivery of the vehicle in the first place. Should have made it right when i complained and brought this fact to their attention. They have been difficult to deal with on issues like a loaner car, and scheduling my vehicles for service. Recently started asking if i wanted them to wash and vac my car for me....survey must be coming in the mail soon!