excellent service - Grant
Jack in Service is an excellent representative of the service Long Mercedes offers. My experience with Jack could not have been better! Long was very accommodating with my needs.
Excellent buying experience - MichaelM
Everyone was pleasant and professional. There was no pressure and our salesman Chris made every effort to make our experience exceptional. He answered our questions and didn’t push us one way or another allowing us to decide to decide on our own which car we wanted and what we wanted to do. After we made our decision the buying experience was easy and quick.
MB Pride - Sterling
MB Music City offers great cars, service, and the professionalism is unmatched in sales and service. I recommend this MB Music City to my friends and family. So, if you are in the market for a vehicle go checkout this place for amazing deals and top notch service.
Excellant in all respects. - Oldtimer
Work done correctly and promptly. Car returned washed and looked like brand new. Always a pleasure to deal with Jenny and Greg over sixteen years of good service.
Knoxville Mercedes - Marley
I am not sure what the deal is with this dealership but the feeling you get at Grayson BMW or Harper Jaguar and Porsche is WAY different! We have purchased several Mercedes in last few years and have given them a shot each time but their prices are always much higher and sales people were very “Salesy”. We then took our cars there to be serviced and their customer service and knowledge is very poor! (People at desk anyways) Service Department acts like they are doing you a favor by being there! I usually dont write reviews but after the 10th time getting same type of service i decided to. We also have a Jag and have had BMW and always impressed with the knowledge their service departments have along with great customer service! My husband is driving his car to a dealership an hour away to avoid going here!
Second Purchase! - Cmiller
Highly recommend Mercedes Benz of Nashville. Great group of people who treat me like family. Personally would like to extend a big thank you to my sales representative Jan! Level of service was so good the 1st go around, I had to come back to do it all again lol. lastly highly recommend Mr. Nick Howard in service, he makes it seem so effortlessly.
What a wonderful opportunity to express our thanks for... - luandtom
What a wonderful opportunity to express our thanks for having an automobile dealership in Memphis, Mercedes-Benz of Memphis, that stands head and shoulders above any other automobile dealership we have ever experienced anywhere in the U.S.A.
We have resided in 4 states, visited most of the others in the continental U.S.A, and have family that live in 6 other. As visits and conversations
usually result in travels, autos, auto service, and experiences with auto dealers as a subject matter typically become a conversation "piece" we
have always recommended Mercedes-Benz of Memphis as THE PLACE To GO for an automobile, wherever they live.
The sales staff and in particular the follow up service is impeccable. The entire staff of employees are the most outstanding, courteous, well trained and knowledgeable in each of their fields as one could ever experience.
In particular, Wes Burrow, Service Director and Shawn Crum, Service Adviser have exemplified total professionalism in their positions and are to be commended.
Again we cannot speak highly enough of the entire Mercedes-Benz of Memphis organization!
They are truly second to none!
Initially purchased a 98 ML320 w/starmark warranty. Had... - Skeeman
Initially purchased a 98 ML320 w/starmark warranty. Had the vehicle inspected in Va for state inspection sticker (I live in VA). Va inspection site told me that my brakes were about shot, better have them replaced soon. Starmark inspection should have caught this and replaced before i took delivery of the vehicle. When I confronted the dealer about this they tried to stall and delay hoping i would just go away and forget it ...bring it back later and PAY to have the brake pads replaced. They finally got tired of my persistant complaining and they scheduled me in to have them replaced. All of this could have been avoided had they replaced them before i took delivery of the vehicle in the first place. Should have made it right when i complained and brought this fact to their attention. They have been difficult to deal with on issues like a loaner car, and scheduling my vehicles for service. Recently started asking if i wanted them to wash and vac my car for me....survey must be coming in the mail soon!