Great Service Department - Bud's Toys
Kim was very nice in setting the appointment. Mike was extremely friendly and very helpful. He made the experience excellent. I would definitely recommend the service department. Bud
Top Reviewed Specialists At This Dealership
Great people! - 1954harley
It was an extreme pleasure buying my new Escape from Charlie Rogers Ford. I did an online search for the vehicle I wanted. I found it here, late Friday night. I emailed the dealership with a few questions and by 9:30 am on Saturday Curtis had answered my questions. We pretty much completed the deal online. The following Monday I drove an hour to the dealership to complete the deal. I was out by noon. No high pressure sales pitch. I received exactly what I wanted at the agreed upon price. I don't know who is responsible for ordering the cars or color schemes, but whom ever does it, hit a home run with this one. Every place I have been over the past week, I have received at least one compliment about the color.
Rex is the finance manager and he found me the very best deal I could possibly get thru Ford Motor Credit. Very pleased with my purchase. I encourage any one looking to buy a new or used automobile check these guys out. I don't think you'll be disappointed. These people do not believe in high pressure sales.
We are very pleased. - Jcooper28704
We purchased a used 2014 Ford Flex from this company. It had 39,000 miles on it and it was exactly what we were looking for. We had the balance of the factory warranty left, a lifetime powertrain warranty, and we purchased a 5 year bumper to bumper warranty. We had it for two months and decided to take it on a vacation to Florida. On our way down the engine locked up. We had the vehicle towed to a local dealership in Savannah,GA. The local dealership said the damage wasn't covered due to excessive engine sludge. We had the car serviced the day before leaving on vacation at a (local to us) shop that services all of the fleet vehicles for the company I work for. I asked them how the oil looked and the said it looked fine. So Gateway Ford sent their tow truck from Tennessee down to Savannah,GA to get our vehicle, ordered and installed a new engine, and paid the dealership in GA for the work they had done. It did take a few weeks but it didn't cost us anything. Gateway Ford came through for us in a big way. Thank you again, Kevin and all of the others involved! I would definitely purchase another vehicle from these people.
Triple A Experience - Gsplprch1
I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.
Great Experience - Jerry
I have purchased cars from Russell Barnett since he first opened in Tullahoma and I have always felt he gave me the best deal and stood behind it once it was over. He was always straight out honest and gave the best service you could ask for as the years passed and he added other dealerships with more salespeople he bestowed those same values in them. You will never regret dealing with Russell Barnett Automotive Dealerships.
Course Correcting - Ken Swango
I've been working with this dealership for the past 4 years, bought a new 2014 Explorer. They have changed Service Managers multiple times but I believe that they have had the same 2 for the last year and from my experience it's much better. I wish I knew their names but I don't. Young man and a young lady, they are very cordial and they communicate any issues and what the fix will be. They are very courteous and prompt.
There's another Ford dealership in the same area that runs a very shady business and I'll never be back there.
Customer service in many places is a forgotten thing but my experience is that King Cotton is trying to change that in their dealership.
Customer service - terry416
The salesman need a real good job attending to our needs and give us the best deal. He worked very well get us into our new truck.
Excellent - Happy Customer
We have bought lots of vehicles in our lifetime from other dealerships but this was the best customer service we have ever received we will always trade with Bates Ford from now on!!!
Great experience!! - SAM
Very easy to work with and they delivered my order on time and everything quoted came back
priced as ordered and promised!
Great folks to work with on buying a new vehicle!!
Rushed experience - Penguin58
We did purchase a used 2015 Toyota Rav there this past weekend. I do love my "new" vehicle. However, the whole experience just seemed rushed to get us out of there. I was mislead on what my payment would be but they ended up getting it to within $5 of what I was asking for per month. One salesman was very nice but he sort of disappeared. Then the first salesman picked us back up. He was very nice and helpful. His name was Barry. We received no handshake after we purchased the vehicle. Sometimes a handshake means a lot.
Service/ oil change - dee
I have mixed views regarding the service department. Depending on the day you may get friendly service and at other times down right bad service. I had a 10:30 appointment for an oil change and here it is 1:03 p.m. and I am still sitting waiting for my SUV. When I asked one of the service managers for a eta, I was told to chase behind another service manager who was currently out in the service area. Not sure how they go about customer service training but I am truly not happy with this dealership. I feel at times they are rude, in personable, and not concerned with any of the clients time constraints. I am currently searching for a different for dealership to have my vehicle service. It's a love/hate relationship with this dealership.
Service department seems to not care about there clients - Sucker
Sad to say 3 rd one suppose to be the charm ours has been the nightmare! Seems like the coustomer is just a joke to one specific man in bolivar. I can tell you we bought our 3rd and last one from you guys and recommended you to list of New Ford owners. I expect you to fix my expecdtion so that it holds the road instead it's like driving a piece of junk down the road. Saddest part is just serviced last week and everything was in Green which means great and today I need 2 tires but you recommend 4 plus front end alignment you are really going down hill.. I rely on this high dollar junk to get my wheel chair bound daughter to doctors. Believe me this is just the beginning Mr ???? hope you get paid by the hour commission going to be hard if you keep treating coustomers like crap.
I had my MKX serviced at Jerry Duncan Ford,and my... - brownlo
I had my MKX serviced at Jerry Duncan Ford,and my appointment was at 1PM. I had my tires rotated and the oil and filter changed. I arrived early at around 12:30, and by 12:45, Mr Gouge, the Service Manager, already had my SUV on the rack, and they were rotating my tires. This was the BEST SERVICE, and the STAFF was VERY FRIENDLY. Jerry
Duncan Ford, will be the place, I get my cars serviced, from now on.
Have a 2011 mustang still under warranty. Joe Mahan Ford... - Spasticdog
Have a 2011 mustang still under warranty. Joe Mahan Ford in Paris,TN has done multiple repairs on auto tramsmission with no success & many other repairs that just add to the long list of troubles. The car is dangerous to drive..trying to stall on takeoff, jerking 1st & 2nd gears. Danny Dawson (service manager) has been blaming tranny problems on wife's driving habits. He was rude, blaming and told us to just drive the car on highway and try to avoid stop & go traffic in a 3 year old car! This is a learning transmission and has severe flaws which ford will not take responsibility for & fix.Joe Mahan is no help with trying to solve this problem! Having to file Lemon Law to try to get this resolved. I would not do business with Joe Mahan ford in Paris,TN. Even the manager ..Jeff Mahan...was no help to us...just tried to shake us off to get rid of us. STAY AWAY FROM JOE MAHAN FORD IN PARIS,TN!
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