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Charles Higgins was extraordinarily helpful. He went out... - jeromevincent3rd
Charles Higgins was extraordinarily helpful. He went out of his way to make my car buying experience painless and he worked around a number of obstacles to get me in the car I wanted.
Top Reviewed Specialists At This Dealership
Ford Master Certified Sales Consultant
I had a mechanical breakdown in front of the dealership.... - swalker136
I had a mechanical breakdown in front of the dealership. It ended up being a recall issue. The service guy Michael took me in right away and my vehicle was repaired the next day. Excellent service.
Love doing business with Union City Ford Lincoln Mercury!... - BigGirl
Love doing business with Union City Ford Lincoln Mercury! They are some of the nicest people. From buying to service to buying! The Service Dept. is tops. They always keep you informed of your car. Discuss with you what is needed now and what you may need to think about for your next visit. They listen to concerns you might have and always take time to discuss them with you. Send reminders for oil changes and let you know about recalls. Making an appointment is easy and they are so efficient. I tell everyone of my experiences there!!!
Best experience I've ever had buying a car. I live nearly... - Nikonjosh33
Best experience I've ever had buying a car. I live nearly 2 hours away and have bought my last 3 cars with them. I have referred 3 friends to them that have bought also.
Good job treated in professional manner came to a good... - Cwt
Good job treated in professional manner came to a good agreement bought the car Good place to go and see about either new or used cars
Came in to service for my 20,000 mile oil change tire... - rightrw
Came in to service for my 20,000 mile oil change tire rotation and all went well or at least I thought. After I left I heard a whooping noise every time I accelerated. Consequently, I returned to have the service department check out the noise. They quickly diagnosed the noise and repaired it. It seems that the air cleaner intake had loosened from the manifold and was creating the noise. Obviously the mechanic knew what they were doing and quickly repaired a minor issue for which I’m great full. The service manager felt very bad and offered a full car detail on my next return to the dealership. I’m going to take him up on that offer!
Great service from everyone there. Would highly recommend... - rodcwil
Great service from everyone there. Would highly recommend to anyone. From beginning to end everyone was helpful and knowledgeable. I had seen a lot of purchases on Facebook and decided to give them a try. Very happy I did!
From the driver Mike who delivered our truck to our home... - westteresa
From the driver Mike who delivered our truck to our home to the team who closed the deal. They were all awesome all the way. The customer service is the best there is. I am retired now, but I retired as a manager|Area manager customer service is my pet peeve. This team nailed it. I usually have at least one complaint but not this time. They are one of a kind and far between to have a team like this. The amount I saved purchasing from Bolivar Ford and getting the warranty they offer, on top of the manufactured warranty I was getting no one could beat. I kept saying all week if I could just get to Bolivar Ford, well they text me and called me immediately. In less than 24 hours my purchase was complete and in my driveway. We test drove and checked it out. I want to send a shout out to the following if I miss anyone I’m sorry but the whole team was wonderful. I will be sure to purchase from them again. I have already referred others . Chris, Casey, Grace, thank you for the sales you did on completion. Brittani and Heather the follow up and the great full surround video with the truck on was amazing. No other dealership went the extra miles. There was never an answer of no but let me see what I can do. Thank you for allowing me now to call you my permanent dealership. Bolivar Ford is A#1 #bestdealershipofall. I’m glad I shopped online and never had to leave the house. Best auto shopping experience ever. My kids and husband know me I want go in and set long. This was my kind of shopping! There internet is up to date on their auto availability for sale. Other dealers I did not find it to be that way cutos to you on that. Thanks again. T. West/Arkansas Mawmaw
The dealership made the entire car sale process seamless... - Tylerkeele09
The dealership made the entire car sale process seamless and enjoyable. Rob made me feel so comfortable while being transparent about the entire transaction. I definitely would suggest Al White and Rob to any future car buyers.
The service department at ETF in recent months has... - Trek1
The service department at ETF in recent months has increased their pricing, replaced personnel and started pushing fuel additives. Additionally, you also have to pay an $7.00 extra with your oil change to obtain a Motorcraft brand oil filter. Won’t be returning here again and suggest other Ford owners look elsewhere.
Threatened with arrest - ldhare
After talking with a salesman 2 times I went to autonation wolfchase Memphis Tn. I decided to purchase this 2020 Ford truck,I drove 55 miles when I arrived it was about an hour before they opened at noon on sunday.My wife and I walked onto the lot, after about 2 minutes someone came on the loud speaker stating we had to leave or be arrested this went on until we left. We are both in our sixties,it was clear we weren't thugs looking to do anything wrong. I can't believe autonation would threat customers so rudely. There are plenty of ford dealers you should never go to autonation wolfchase unless you want to be treated like thugs.
Great people! - 1954harley
It was an extreme pleasure buying my new Escape from Charlie Rogers Ford. I did an online search for the vehicle I wanted. I found it here, late Friday night. I emailed the dealership with a few questions and by 9:30 am on Saturday Curtis had answered my questions. We pretty much completed the deal online. The following Monday I drove an hour to the dealership to complete the deal. I was out by noon. No high pressure sales pitch. I received exactly what I wanted at the agreed upon price. I don't know who is responsible for ordering the cars or color schemes, but whom ever does it, hit a home run with this one. Every place I have been over the past week, I have received at least one compliment about the color.
Rex is the finance manager and he found me the very best deal I could possibly get thru Ford Motor Credit. Very pleased with my purchase. I encourage any one looking to buy a new or used automobile check these guys out. I don't think you'll be disappointed. These people do not believe in high pressure sales.
I had my MKX serviced at Jerry Duncan Ford,and my... - brownlo
I had my MKX serviced at Jerry Duncan Ford,and my appointment was at 1PM. I had my tires rotated and the oil and filter changed. I arrived early at around 12:30, and by 12:45, Mr Gouge, the Service Manager, already had my SUV on the rack, and they were rotating my tires. This was the BEST SERVICE, and the STAFF was VERY FRIENDLY. Jerry
Duncan Ford, will be the place, I get my cars serviced, from now on.
Have a 2011 mustang still under warranty. Joe Mahan Ford... - Spasticdog
Have a 2011 mustang still under warranty. Joe Mahan Ford in Paris,TN has done multiple repairs on auto tramsmission with no success & many other repairs that just add to the long list of troubles. The car is dangerous to drive..trying to stall on takeoff, jerking 1st & 2nd gears. Danny Dawson (service manager) has been blaming tranny problems on wife's driving habits. He was rude, blaming and told us to just drive the car on highway and try to avoid stop & go traffic in a 3 year old car! This is a learning transmission and has severe flaws which ford will not take responsibility for & fix.Joe Mahan is no help with trying to solve this problem! Having to file Lemon Law to try to get this resolved. I would not do business with Joe Mahan ford in Paris,TN. Even the manager ..Jeff Mahan...was no help to us...just tried to shake us off to get rid of us. STAY AWAY FROM JOE MAHAN FORD IN PARIS,TN!
Triple A Experience - Gsplprch1
I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.
Newton Ford South
Ford Sales Manager