Smooth and easy transaction - Jshell91
Charles Bobo sold my sister a truck and had a great experience. When it came time for me to buy a new truck I looked around at several dealerships and had bad experiences. When I got to newton, Charles greeted my wife and I and made everything easy. 10/10 will be recommending Newton ford and Charles Bobo specifically to friends and family.
Top Reviewed Specialists At This Dealership
Great people! - 1954harley
It was an extreme pleasure buying my new Escape from Charlie Rogers Ford. I did an online search for the vehicle I wanted. I found it here, late Friday night. I emailed the dealership with a few questions and by 9:30 am on Saturday Curtis had answered my questions. We pretty much completed the deal online. The following Monday I drove an hour to the dealership to complete the deal. I was out by noon. No high pressure sales pitch. I received exactly what I wanted at the agreed upon price. I don't know who is responsible for ordering the cars or color schemes, but whom ever does it, hit a home run with this one. Every place I have been over the past week, I have received at least one compliment about the color.
Rex is the finance manager and he found me the very best deal I could possibly get thru Ford Motor Credit. Very pleased with my purchase. I encourage any one looking to buy a new or used automobile check these guys out. I don't think you'll be disappointed. These people do not believe in high pressure sales.
Triple A Experience - Gsplprch1
I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.
2nd time customer - Robin Self
This is the second vehicle I bought from a Russell Barnett dealership. I was extremely satisfied both times. I had been to several other dealerships and the salesman were either way too pushy or did not help us at all. When we got to Russell Barnett Ford everyone was helpful and no one pushed us to make a decision. Jason Davis was the salesman we worked with. He was helpful and answered all our questions. We ended up buying a 2014 Chevy Equinox and we love it! I have already shared my positive experience with several people I know that are looking for cars. Russell Barnett will always be my first stop when I am looking for a car!
Purchase of 2018 F-150 - JimO
A great experience. Was looking for a new King Ranch in the Atlanta area (where I live) and was a complete hassle. Told my son who lives in Union City of my plight. He suggested Union City Ford since he had just bought a new vehicle and how well satisfied he was...no drama
Met his rep, Steve, and consmated the entire process in less than 30 minutes...with a great price! Literally shook hands and the truck was ordered AND they facilitated the install of 2 after market items
So simple and no drama. Will by our next vehicle from Taylor Ford
Course Correcting - Ken Swango
I've been working with this dealership for the past 4 years, bought a new 2014 Explorer. They have changed Service Managers multiple times but I believe that they have had the same 2 for the last year and from my experience it's much better. I wish I knew their names but I don't. Young man and a young lady, they are very cordial and they communicate any issues and what the fix will be. They are very courteous and prompt.
There's another Ford dealership in the same area that runs a very shady business and I'll never be back there.
Customer service in many places is a forgotten thing but my experience is that King Cotton is trying to change that in their dealership.
2014 Ford Focus Hatch! Great Deal!! - yourmama
Enjoyed the experience. No pressure, very easy to talk to! Mike Mohr seem to go out of his way to get me the deal that I was hoping to get. He seem like a straight shooter. No run around, just ask me what I wanted and went to work on getting it for me. So anybody out there looking for a great experience when buying a vehicle. Go check these people out. You won't be disappointed. I'm sure all the sales personal are great, but I know for a fact, that if you tell Mr. Mohr what your looking for. He'll do everything he can to make it happen! Thanks Mike! Keep doing what you're doing!
Flawless Service - Noctis
Wasn’t looking to buy when in to lease but Noel took great care of me ended up buying a new mustang. Totally recommend Landers Ford. Check out Noel he’s a great guy.
Great experience - Justin M
I came in today with a friend to pick up his vehicle from the service department. I started looking around at the vehicles they had on the lot and found one I really liked. It was a very good experience and I worked with Caleb and Ben. I will definitely do business with this dealership again.
Sold truck out from under me - Lanny
This past Monday looked at a truck spoke to Brian the salesman filled out the credit app was called the next morning by the salesman Brian and the sales manager both they told me my loans approved got my payment where I wanted it they just needed to see my car one more time in the daylight told me to be there at 5 sign the papers pick up the truck got there at 5:45 was late due to traffic coming from work in Franklin 30 miles away walked in the door and was told the truck had just sold to somebody else a man was still there filling out the paperwork my wife called the sales manager that was working at night he promised to find me another truck same miles same price 24 to 72 hours it's been 5 days haven't heard a word from anybody went and bought a brand new 2017 F-150 from a dealership in Franklin do not trust these people they sold the truck I wanted to buy because I wasn't there at 5 on nose I was 35 40 minutes late and the stupid salesman sold it to somebody else
Service/ oil change - dee
I have mixed views regarding the service department. Depending on the day you may get friendly service and at other times down right bad service. I had a 10:30 appointment for an oil change and here it is 1:03 p.m. and I am still sitting waiting for my SUV. When I asked one of the service managers for a eta, I was told to chase behind another service manager who was currently out in the service area. Not sure how they go about customer service training but I am truly not happy with this dealership. I feel at times they are rude, in personable, and not concerned with any of the clients time constraints. I am currently searching for a different for dealership to have my vehicle service. It's a love/hate relationship with this dealership.
Service department seems to not care about there clients - Sucker
Sad to say 3 rd one suppose to be the charm ours has been the nightmare! Seems like the coustomer is just a joke to one specific man in bolivar. I can tell you we bought our 3rd and last one from you guys and recommended you to list of New Ford owners. I expect you to fix my expecdtion so that it holds the road instead it's like driving a piece of junk down the road. Saddest part is just serviced last week and everything was in Green which means great and today I need 2 tires but you recommend 4 plus front end alignment you are really going down hill.. I rely on this high dollar junk to get my wheel chair bound daughter to doctors. Believe me this is just the beginning Mr ???? hope you get paid by the hour commission going to be hard if you keep treating coustomers like crap.
I had my MKX serviced at Jerry Duncan Ford,and my... - brownlo
I had my MKX serviced at Jerry Duncan Ford,and my appointment was at 1PM. I had my tires rotated and the oil and filter changed. I arrived early at around 12:30, and by 12:45, Mr Gouge, the Service Manager, already had my SUV on the rack, and they were rotating my tires. This was the BEST SERVICE, and the STAFF was VERY FRIENDLY. Jerry
Duncan Ford, will be the place, I get my cars serviced, from now on.
Have a 2011 mustang still under warranty. Joe Mahan Ford... - Spasticdog
Have a 2011 mustang still under warranty. Joe Mahan Ford in Paris,TN has done multiple repairs on auto tramsmission with no success & many other repairs that just add to the long list of troubles. The car is dangerous to drive..trying to stall on takeoff, jerking 1st & 2nd gears. Danny Dawson (service manager) has been blaming tranny problems on wife's driving habits. He was rude, blaming and told us to just drive the car on highway and try to avoid stop & go traffic in a 3 year old car! This is a learning transmission and has severe flaws which ford will not take responsibility for & fix.Joe Mahan is no help with trying to solve this problem! Having to file Lemon Law to try to get this resolved. I would not do business with Joe Mahan ford in Paris,TN. Even the manager ..Jeff Mahan...was no help to us...just tried to shake us off to get rid of us. STAY AWAY FROM JOE MAHAN FORD IN PARIS,TN!