Purchase of a new Ford Edge - Dewellxyz
The sales transaction was quick and simple. The sales people were not pushy. We have been using the service department for over 10 years and they are the best by far by being honest and trustworthy. Our sales person was very imformative about our new vehicle and kind in all respects. I would recommend Tom Bates Ford to anyone.
Great people! - 1954harley
It was an extreme pleasure buying my new Escape from Charlie Rogers Ford. I did an online search for the vehicle I wanted. I found it here, late Friday night. I emailed the dealership with a few questions and by 9:30 am on Saturday Curtis had answered my questions. We pretty much completed the deal online. The following Monday I drove an hour to the dealership to complete the deal. I was out by noon. No high pressure sales pitch. I received exactly what I wanted at the agreed upon price. I don't know who is responsible for ordering the cars or color schemes, but whom ever does it, hit a home run with this one. Every place I have been over the past week, I have received at least one compliment about the color.
Rex is the finance manager and he found me the very best deal I could possibly get thru Ford Motor Credit. Very pleased with my purchase. I encourage any one looking to buy a new or used automobile check these guys out. I don't think you'll be disappointed. These people do not believe in high pressure sales.
Service Repairs Department - Dave
Very helpful and quick. Very detailed review of car’s condition. More detailed info than any other Ford dealership I have been to for a routine oil change. Adam was great.
Russell Barnett is Top of Class for Ford Dealers - WWWilkie
I'd had it with my previous vehicle (not a Ford), and kept reading Edmunds' glowing reviews of the Explorer and how it remained Top of Class, for mid-size SUV, year after year. After researching a lot of options, I settled on the 2018 Explorer Platinum, absolutely loaded. I contacted three local Ford dealerships, with the idea that I'd bounce one off the other to see who would offer me the best deal.
That plan fell through quickly: because of the three, only Russell Barnett Ford maintained contact with me. My sales guy, Jason Davis, earned every dime of his pay: I asked him questions he said no one had ever asked before. And he went looking for the answers. Got the answers. And got back to me with the answers.
The dealership scoured for every dime of discount and incentive they could find, and bent over backward to accommodate our requests. The trade-in process was smooth with a fair value for my vehicle; the paperwork was a breeze; things could not have gone better. I don't think I've ever so enjoyed spending this much money!
The Russell Barnett family is pro-America and pro-veteran, and I can't recommend this dealership too highly. If you don't at least give Russell Barnett a chance to earn your trust and your business, you're selling yourself short.
Purchase of 2018 F-150 - JimO
A great experience. Was looking for a new King Ranch in the Atlanta area (where I live) and was a complete hassle. Told my son who lives in Union City of my plight. He suggested Union City Ford since he had just bought a new vehicle and how well satisfied he was...no drama
Met his rep, Steve, and consmated the entire process in less than 30 minutes...with a great price! Literally shook hands and the truck was ordered AND they facilitated the install of 2 after market items
So simple and no drama. Will by our next vehicle from Taylor Ford
Great Fast Lane Service Team - Stacey M Ambrose
Unexpected high repair bill for my vehicle that is under 21,000. I was upset but the manager explained to me why and where the repair had to be made. I was treated very well and given transportation assist and great customer service assistance.
Great experience - Justin M
I came in today with a friend to pick up his vehicle from the service department. I started looking around at the vehicles they had on the lot and found one I really liked. It was a very good experience and I worked with Caleb and Ben. I will definitely do business with this dealership again.
Sold truck out from under me - Lanny
This past Monday looked at a truck spoke to Brian the salesman filled out the credit app was called the next morning by the salesman Brian and the sales manager both they told me my loans approved got my payment where I wanted it they just needed to see my car one more time in the daylight told me to be there at 5 sign the papers pick up the truck got there at 5:45 was late due to traffic coming from work in Franklin 30 miles away walked in the door and was told the truck had just sold to somebody else a man was still there filling out the paperwork my wife called the sales manager that was working at night he promised to find me another truck same miles same price 24 to 72 hours it's been 5 days haven't heard a word from anybody went and bought a brand new 2017 F-150 from a dealership in Franklin do not trust these people they sold the truck I wanted to buy because I wasn't there at 5 on nose I was 35 40 minutes late and the stupid salesman sold it to somebody else
Triple A Experience - Gsplprch1
I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.
Don't keep their promises - Ash12345
We have bought 2 trucks from autonation. Our recent truck, we were told it came with a one time free maintenance. It would cover oil change, tire rotation, windshield wipers, etc. So I make an appointment a few months later for an oil change and tire rotation. I tell them upfront I'm there for my free service. They take 2 1/2 hours to do a simple oil change, then at the end tell me they don't have anything on file saying it's free. So I drove an hour for a 2 1/2 hour oil change and paid 3xs the price. The service advisor had me speak with the used car manager, who tells me he has nothing on file. Well that is there mess up, I wouldn't drive out of my way or come up with this "free service" if it hadn't been told to me.
So the used car manager tells me bc they don't have it in their records, I have to pay for it.
It was their error!
Instead of covering a $70 oil change to keep this customer, he would rather imply I'm a liar and not admit it was their mess up for not having it on file.
We won't be back to Autonation and will not recommend this place to anyone!
Service department seems to not care about there clients - Sucker
Sad to say 3 rd one suppose to be the charm ours has been the nightmare! Seems like the coustomer is just a joke to one specific man in bolivar. I can tell you we bought our 3rd and last one from you guys and recommended you to list of New Ford owners. I expect you to fix my expecdtion so that it holds the road instead it's like driving a piece of junk down the road. Saddest part is just serviced last week and everything was in Green which means great and today I need 2 tires but you recommend 4 plus front end alignment you are really going down hill.. I rely on this high dollar junk to get my wheel chair bound daughter to doctors. Believe me this is just the beginning Mr ???? hope you get paid by the hour commission going to be hard if you keep treating coustomers like crap.
I had my MKX serviced at Jerry Duncan Ford,and my... - brownlo
I had my MKX serviced at Jerry Duncan Ford,and my appointment was at 1PM. I had my tires rotated and the oil and filter changed. I arrived early at around 12:30, and by 12:45, Mr Gouge, the Service Manager, already had my SUV on the rack, and they were rotating my tires. This was the BEST SERVICE, and the STAFF was VERY FRIENDLY. Jerry
Duncan Ford, will be the place, I get my cars serviced, from now on.
Have a 2011 mustang still under warranty. Joe Mahan Ford... - Spasticdog
Have a 2011 mustang still under warranty. Joe Mahan Ford in Paris,TN has done multiple repairs on auto tramsmission with no success & many other repairs that just add to the long list of troubles. The car is dangerous to drive..trying to stall on takeoff, jerking 1st & 2nd gears. Danny Dawson (service manager) has been blaming tranny problems on wife's driving habits. He was rude, blaming and told us to just drive the car on highway and try to avoid stop & go traffic in a 3 year old car! This is a learning transmission and has severe flaws which ford will not take responsibility for & fix.Joe Mahan is no help with trying to solve this problem! Having to file Lemon Law to try to get this resolved. I would not do business with Joe Mahan ford in Paris,TN. Even the manager ..Jeff Mahan...was no help to us...just tried to shake us off to get rid of us. STAY AWAY FROM JOE MAHAN FORD IN PARIS,TN!
My daughters mustang was towed to this dealership and she... - lindyloo
My daughters mustang was towed to this dealership and she was charged 4 hours labor on a job that FORD pays 1.5 hours on. Either the mechanic is an idiot or the manager is a thief. I called him on it and was given a line of crap. This is straight from All Data that all mechanics use. Save your money and drive to Murphreesboro where they more honest!!!!!!!!!!!