17 Tennessee Mercury Dealers

Although I wasn’t able to get the car I wanted, Michael - trinityfurr29

Although I wasn’t able to get the car I wanted, Michael was amazing throughout the entire process, he has amazing customer service and we had great conversation and he worked really hard trying to get the car!

My service advisor, Barbara always provides exceptional - arcarrington

My service advisor, Barbara always provides exceptional service. So far, all work done by the technicians has been satisfactory.

We were very happy with our overall experience! - Jasonbmaze

We were very happy with our overall experience! We found the car we wanted online and drove 2 hours just to look at it. They had the car out and in the front for us to look at before we got there. Michael Baker was so laid back and knowledgeable and we didn’t feel stressed or pressured. Steve in finance is great and really made the car buying process a breeze.They both went above and beyond to make us happy customers.They definitely have our future business!

Trust East Tennessee Ford for all my Maverick service and - danieljackovich

Trust East Tennessee Ford for all my Maverick service and repairs needs. Comfortable working with all their service writers.

They will sell you a "Lemon Law" buy back car without - bbrads53

They will sell you a "Lemon Law" buy back car without actually telling you and then want you to take the loss....Quote from a person that they sold a lemon law car too..."On 12/12/22, my car was towed to Mtn. View Ford Lincoln. I was told by them that the car was in horrible shape, that it should have never been sold due to the previous history of problems." Let the buyer beware....

Casey and the crew are the best. They go out of their way... - Stacey.hodge1967

Casey and the crew are the best. They go out of their way to help find the right vehicle and the right deal!

King Cotton provided a great experience. - Jeffrey775

King Cotton provided a great experience. Keith was very helpful throughout the process. The sale price was a good deal.

You're service department is awful. - bmark021474

You're service department is awful. What is the point of taking online appointments if when the customer shows up you just tell them that if they drop their car you will look at it in a week or so? I made appointment last week to have my car looked at. I have a transmission code popping up. You're service page asks for all details pertaining to why you are bringing car in. So why would nobody call me to let me know that you wouldn't be able to honor the appointment and would need to keep my car for a week or longer?? When I asked service writer why they took appointment and didn't call she said she just looks at appointment not the reason. She was rude and I didn't appreciate it. Ive been trying not to drive car much in case it's a big issue. I drive it all the way from my house to dealership for appointment I made last week and I get told you can't look at it for over a week? If it was going to be big repair I was considering buying a car from Barnett. I will be sure to let everyone I Know not to bring their car to Russell Barnett or to buy a car.

We came all the way from Springfield Tn to pick up the - pupchurch1960

We came all the way from Springfield Tn to pick up the Navigator L we wanted. We had already been on the phone with Thomas getting him to send pictures and asking all kinds of questions. Thomas White was great, he had the Navigator all clean and ready to go when we got there the paper work didn't take long at all. We really appreciate everything they did he even set up our phones and door locks for us so my husband and I could talk to each other on the way home we were in separate cars at this time.. We will be recommending them to all our family and friends.

My Salesman is Spot On with Great After Service Helping - YOGI

My Salesman is Spot On with Great After Service Helping Me Thru All The New Gadgets The Ford F-150 Has To Offer. The Financial Individual Is Also Terrific Explaining My Payments and Buyout Offer. The Technicians In The Garage Are Highly Skilled ! Offering Me A Pickup For My Vehicle. Thank You Jeff Mahan AT Joe Mahan Ford Paris Tennessee. I WILL MOST CERTAINLY BE BACK IN THE FUTURE.

Triple A Experience - Gsplprch1

I am an 81 year old retired minister and I live in Anniston, Alabama. (Roll Tide). I was in search for a late modle Lincoln Town Car. I used a search engine and located a 2009 Town Car at Moss Motor Co in Tennessee. I called and talked to one of their salesmen (Ben). I cannot tell you how many times I have purchased cars in the last 50 p;lus years. This was the best car buying experience I EVER had. Ben was one of the most helpful salesman I ever dealt with. I drove to Tenn with my wife and it was HOT and when we arrived Ben met us and welcomed us and gave us a cold drink. Then we met the used car manager who was also very cooperative and helpful. I was really floored when they bought our lunch. Who ever heard of such a thing. These guys are really "unreal". No doubt this was the best car buying experience I EVER had. I had to pinch myself to make sure I was still alive. I would encourage you to check these guys out . Fantastic. Unbelieveable. Every car dealer could learn from this company. A special thanks to Ben and the Used Car Manager for their help in making our vist so enjoyable.