Enterprise sold me a Nissan ARIYA with open Nissan - fantroym
Enterprise sold me a Nissan ARIYA with open Nissan service campaigns and then refused to stand behind it when I raised the issue.
What makes this worse is what the campaigns are actually about. Nissan’s own campaign bulletin says that on certain 2023 to 2024 ARIYA vehicles, a failed over-the-air update for the navigation/IVI system can leave the vehicle in a no-start condition, meaning the IGN ON inhibit control is not released and the car may not start. Nissan’s remedy is to update the IVI software and, if needed, the CAN gateway software.
Enterprise’s response? They told me to ask Nissan for a rental car and go to another dealer.
So the company that sold me the car wanted someone else to deal with the consequences.
That is unacceptable. I understand Nissan classifies these as voluntary service campaigns rather than a safety recall, but that does not change the fact that the issue Nissan describes can leave the vehicle unable to start and needing dealer intervention.
What really stands out is that Nissan’s campaign bulletin specifically says customers should consult their dealer for alternate transportation availability while the vehicle is being serviced, and it even lists rental expense guidance. Instead of helping, Enterprise pushed me off on Nissan and another dealer.
If you buy from Enterprise, verify recalls, campaigns, and service history yourself, because once they have your money, you may find out their idea of customer service is telling you to go somewhere else.
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