I had been a Lexus devotee for decades. - Stevensussman75
I had been a Lexus devotee for decades. I bought a pre owned LS460 with 21k miles from Lexus of Edison. I loved that car! I only got to put on about another 20k miles before my 3 year warranty expired. Starting in 2021 my LS 460's batteries died several times over a few months. I replaced each one but to no avail and tremendous inconvenience.
About 3 months before my last service visit, the service dept "suggested" that I coincidently needed $6k in other repairs to prevent other problems in the future. I foolishly agreed to authorize those repairs in March 2022. On my last service visit in June 2022, I was told that they would have to "rip open" the floor to try to figure out the problem. The cost to me would be $3 -5k and they could not guarantee that they could figure out and finally fix the problem.
I had no choice but to trade in the vehicle at a very low price as I was told they could not sell it. Instead, they would "ship it out." With no vehicle to even drive home, I foolishly leased a 2022 ES250 AWD for 3 years. I am only 5 foot 7 and have hated the car ever because it is so difficult to get in and out of. My LS 460 was so much easier.
To add insult to injury, when I complained to management about how a dealership could not be able to fix a problem; they were totally unsympathetic. I asked if I could get some portion of my $6k back. The general manager said no and the only accommodation offered was to sell me a new car w/o a surcharge; as it was during the pandemic.
I eventually called Lexus of America. I got not even the surcharge offer, despite being a lexus owner since 1991, except for a few years in between.
I am now a happy Benz owner and will never darken Lexus of Edison's door ever again nor any other Lexus stealership.
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