Don't be fooled by claims of a "staff turnaround" at this - Winterborneryan
Don't be fooled by claims of a "staff turnaround" at this dealership. My experience suggests the same unprofessional culture remains.
I purchased a 2023 cornflower blue Volkswagen Taos CPO vehicle that had a check engine light on, immediate mechanical failure, and was missing legally required CPO documentation (NJSA 56:8-68). After I contacted the lender, Ally Financial personally voided the deal due to these red flags.
When I returned to the dealership to finalize the unwind, the experience was appalling. I dealt with a salesman named Adam who was aggressively dismissive and fast-talking. When I asked for his role/title, he refused to give a straight answer, stating only that he was "someone." After realizing the deal was dead and he wouldn't be getting a commission, his "professionalism" completely evaporated—he retrieved my original keys from the manager’s desk and physically threw them at me before walking away without a word.
The lack of transparency, the failure to provide legal disclosures, and the staff's hostile behavior are inexcusable. If you want a dealership that follows state law and treats humans with respect, go elsewhere. Avoid Adam and this entire management team.
P.S. Since returning this car, I have been receiving a flood of "Adverse Action" letters from secondary credit unions and lenders. It turns out the dealership severely overpriced this vehicle relative to its true risk profile and extensive repair history. Lenders looked at the inflated price tag on a 2023 Taos that already required a new fuel injector, head gaskets, and belts, and essentially said "no way." They are already trying to resell this exact cornflower blue Taos as "Certified Pre-Owned" again. Do your homework, pull your own records, and do not let them bury you in a predatory loan for a damaged vehicle.
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