Extremely Disappointing Experience with HGreg
I - Sharp Colors
Extremely Disappointing Experience with HGreg
I recently purchased a car from HGreg in West Palm Beach on Monday, and my experience has been nothing short of frustrating. After driving the vehicle to Okeechobee, I immediately noticed smoke coming from the rear bumper and melting plastic. It became clear that the bumper they installed obstructed the dual exhaust, leading to significant safety concerns.
Here are the main issues I encountered:
• Faulty Repairs: After contacting the manager, Warren Flewelling, the car was towed back to West Palm for repairs. However, the so-called “repairs” were inadequate, as the vehicle was returned with hanging plastic and improper fixes. It was so unsafe that I refused to accept it.
• Health & Safety Risks: My daughter drove the car for about an hour while the exhaust was blocked, exposing her to harmful fumes and potentially putting her safety at risk. This is unacceptable.
• Misleading Policies: I was informed about a 5-day, 500-mile policy for returns. However, I later learned that this policy only applies to exchanges and not refunds. This lack of transparency is concerning, especially given the circumstances.
• Poor Customer Service: After two days without a car and ineffective communication from HGreg, I decided to remove the license plate and cease any further business with them. The lack of professionalism and support during this ordeal has been incredibly disappointing.
In summary, my experience with HGreg has been marred by unsafe vehicle conditions, inadequate repairs, and misleading policies. I strongly advise potential customers to reconsider their options before purchasing from this dealership.
Read More