I recently visited a Kia dealership to purchase a used - KOKO
I recently visited a Kia dealership to purchase a used vehicle. After completing the deal, I noticed a dent on the vehicle and respectfully asked whether the dealership could repair it. What followed was one of the most unprofessional experiences I have ever witnessed as a customer.
In front of me, the used car manager, Mr. Wasey Williams, became verbally aggressive toward the salesperson assisting me. The situation escalated to yelling, profanity, and openly disrespectful behavior on the sales floor. At one point, the salesperson was called offensive names in front of customers, creating an extremely uncomfortable and hostile environment.
The interaction appeared entirely inappropriate and unnecessary, especially over a minor repair request. I was shocked to witness management treating an employee in such a demeaning manner publicly and repeatedly taunting him during the exchange.
The following day, I learned that the salesperson had been terminated. While I do not know all the circumstances surrounding that decision, the overall experience left me deeply concerned about the workplace culture and professionalism within the dealership.
As a result, I chose to cancel the purchase and take my business elsewhere. I ultimately purchased a brand-new vehicle from GMC and had a much more positive experience.
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