This is a review specifically for the service department - JK
This is a review specifically for the service department of Lexus Escondido. I have not purchased a new car through them yet, but I will on my next Lexus. I am extremely careful with my cars and I maintain them visually myself. I’m not a big fan of scuffs on the door sills or new marks that show up when automotive service places are just negligent. Lexus Escondido is NOT negligent. They listen to what you’re concerned about and work around your asks(even if said asks are a little crazy.). I have an all white interior on my 24’ LC500 and I wrap up all the vulnerable parts of the interior before I bring it to them so they can just do their work. Christian Burke is super communicative on the service writing side and Rafael is a lead tech that honestly explains anything and everything he’s doing to your ride if it’s somewhat involved. I cannot say enough good things about these guys. I even had an issues with an aftermarket lift from Westcott on my 24’ GX550 and Lexus Escondido didn’t bat an eye and fixed what trash work Westcott designs did out in Arizona. I will bring all my service work, including my dads Lexus, to Christian Burke forever.
Of note: I live all the way down in San Diego and drive PAST Lexus San Diego up to Escondido to have such a good experience.
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