Abraham Garcia | Page 2

Very customer friendly and professional. Was not to happy about them not finding the issue with the Cadillac converter when they replaced the transmission and motor. So now I have to take it Was not to happy about them not finding the issue with the Cadillac converter when they replaced the transmission and motor. So now I have to take it back sometime later and another $1200.00 later More

by LEACHONWITHME64 Verified Customer Verified Customer

Report | Print

They did not automatically include my deposit. I put on the car in the purchase of the car. I had to come back to him later and asked for it and then they were very slow at giving it back. Seemed I put on the car in the purchase of the car. I had to come back to him later and asked for it and then they were very slow at giving it back. Seemed like a very dishonest move. More

by billgallinger Verified Customer Verified Customer

Report | Print

Great Dealer ! Jose made the buying process,very easy and fast,i will recommend this dealer to my friends and family Jose made the buying process,very easy and fast,i will recommend this dealer to my friends and family More

by 715ROBRUIZ Verified Customer Verified Customer

Report | Print

I have had really good experiences at this dealership. When something went wrong they stuck by their word at made it right. When something went wrong they stuck by their word at made it right. More

by JOANNAC503 Verified Customer Verified Customer

Report | Print

Andrew was extremely helpful in getting me a vehicle quick and easy. Very good associate at north park. quick and easy. Very good associate at north park. More

by Jetski Verified Customer Verified Customer

Report | Print

It is wonderful! I have purchased 4 vehicles from this company. And will purchase more from North Park Toyota. I have purchased 4 vehicles from this company. And will purchase more from North Park Toyota. More

Report | Print

When I contacted the dealer online, they said the price was $2000 more than what was indicated on cars.com. I had to go in to hold them to the price published online. The in-store experience was great. Th was $2000 more than what was indicated on cars.com. I had to go in to hold them to the price published online. The in-store experience was great. They were professional and easy to work with. More

Report | Print

I have had a long history as a customer at NPT. I have purchased numerous vehicles from them and sold a few to them as well. This review is dealing with my most recent dealing with them in that I s I have purchased numerous vehicles from them and sold a few to them as well. This review is dealing with my most recent dealing with them in that I sold them a 2016 Lexus NX that I had originally purchased from them a few years ago. The problems arose out of the fact that they would simply not honor any of their statements to me. I was assured that I would be paid the equity I had in the vehicle within 30 days of the deal being signed. The delay in up to 30 days was that they would not pay me my equity until the lien holder SSFCU had transmitted to them the title. I didn't think much of this until 3 weeks + and I start calling. Every single person that I spoke to assures me that it would be handled soon and that my equity check would be hand delivered from the dealership because of the delay. They stated over and over that they were waiting for the title. I found out that the title had been released from the state title agency on the 8th of March. 10 days after the sale was signed. In further calls to the dealership I was assured that the title had not been delivered and that they would call me the day it was received so I would have an idea of when I would receive my payment. I called yesterday, 27 March, to inquire about the status. The multiple people who had given me their direct cell numbers and extensions routinely did not answer the phone or return messages. When I finally worked my way through 4-5 transfers to speak someone who knew what was going on, I was told that the specific individual was unavailable and that I would need to call back later in the day. I called the dealership and repeated this process 4 times before a very annoyed staff member told that there was no way to help because the people I needed to talk with had left for the day. Sending that I needed to escalate this matter to a manager with integrity and a sense of customer service I asked to speak to the general manager, who I had been informed was still in the office. This resulted in me being transferred to a few other people before speaking with the manager of new car sales. I expressed that since he was not in a department that oversaw this type of transaction, I was doubtful as to his ability to help me. He assured me that he could and would deal with it and to signal his commitment he would text me his personal cell number when we hung up so I could speak to him directly in the future and that he would personally call me first thing this morning with a status update and leave a message if I was unavailable. He did not text his number. He did call this morning and failed to leave a message. (Note this is because a recording explaining how they screwed up would reflect poorly upon him and the dealership, as it should) When I called back today and went through several transfers to get to "the one person" dedicated to helping me, he stated that the title had been received this morning and my check would be cut this week. It felt incredible, my title had just arrived this morning? Then he admitted that the dealership "might have" been in possession of the title for several days, but that everything should be good since he followed up with me. I merely pointed out that he had not followed up with me. I had pursued this relentlessly. He had, in fact, not texted me his number as stated nor did he leave a message as promised. Multiple staff members at this dealership promised to notify me when the title came in, and none did so. Despite the fact that they had received the title on 17 March according to state title and USPS records. Now the dealership is saying that they cannot send a runner out to deliver the check to my home as promised four different times. They claim they will send the check fedex overnight, but I have yet to receive a tracking number. This dealership does not have integrity or respect the customers who do business with them. I would suggest not doing business with them More

Report | Print

I’ve always had wonderful service and look forward to purchasing my next vehicle here! purchasing my next vehicle here! More

Report | Print

We bought a new 2020 highlander with extended warranties. Within 24 hrs we heard a noise coming from the brake system. My wife and kids took it in because she didn’t feel safe driving around with that noice Within 24 hrs we heard a noise coming from the brake system. My wife and kids took it in because she didn’t feel safe driving around with that noice accruing... long story short... he sent them home in an Uber. I was at work but I’ll be there Friday morning. I’m waiting to talk to Hugo the big boss to see how he can make this right. I will comment with the outcome. More

Report | Print