Al Pellizzeri
Al Pellizzeri at Family Hyundai

Al Pellizzeri | Page 16

Customer Relations Manager

Family Hyundai

8101 W 159th St
Tinley Park, IL 60477

Contact Me
4.7
891 Reviews

Dealership Experience

18 yrs, 10 mos

Industry Experience

18 yrs, 10 mos

Languages Spoken

English English

4.7

891 Reviews

Write a Review

891 Reviews of Al Pellizzeri

May 03, 2023

Dealership Rating
Employee Rating

Not pushy veof humor treated with wry patient greatourtim sense polite and c nice and friendly More

by BRIANBOYLE705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Colin Simmons, TJ Schmitt, Michael Kratschmer, Mike Majors, Scott Lupo , Sonata Bartkus, Eric Kratschmer, Tom Salin, Ricky gushi

May 03, 2023

Family Hyundai responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 25, 2023

Dealership Rating
Employee Rating

Easily the worst dealer I’ve ever dealt with. I’ve tried so hard to give them the benefit of the doubt, but continually each time I deal with this dealership it is nothing but disappointments and More

by Kenneth K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Colin Simmons

Apr 28, 2023

Family Hyundai responded

Thank you, Kenneth, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 01, 2023

Kenneth K responded

I bought a car from you. I’ve called about this and no one ever follows up. I shouldn’t have to do all the leg work for something you being at fault should want to provide. You consistently, from the day I bought the car, have over promised and under delivered in EVERY occasion. I was promised the world….. a genesis loaner, heck, you were even supposed to provide free valet service and bring the loaner to me. “You’re a Genesis owner” just call us up and we’ll take care of everything. Complete BS. Heck…. I brought it back for the original ceramic package two days after the initial delivery, I was told…. “Don’t worry, it’ll be parked inside and we’ll get it done in a day or two. Little did you geniuses realize that I could track the car from the owners app and the car didn’t move for four days. Took an entire week for initial coating that didn’t even get done correctly. Rims were never touched. And they did it AGAIN supposedly and guess what…… the rims STILL weren’t done. Oh ya….. and your contractor can’t even paint the rims the same color! And after all of the numerous letdowns and poor everything, I still have to reach out to you. Again, I bought the car from you. If service and customer satisfaction was a true goal, you’d be calling me daily to get it sorted. Not just a fluff statement in a public review site to save some face with the public opinion. I’m embarrassed for you.

April 23, 2023

Dealership Rating
Employee Rating

Honest, straight-forward dealership. Answered all my questions with patience, even if I had already asked the same before. Did not try to sway my decision, only tried to help me make it More

by Jeff
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Carlos Alcantar, Scott Lupo

Apr 24, 2023

Family Hyundai responded

Thank you, Jeff! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

April 12, 2023

Dealership Rating
Employee Rating

Pretty laid back, Chris was easy going and informative, no pressure to buy, overall a good experience. More

by JASON GABA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maverick Watson , Sonata Bartkus, Chris Powers

Apr 12, 2023

Family Hyundai responded

Jason, Thank you so much for your wonderful review! We are thrilled that Chris had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Family Hyundai!

April 07, 2023

Dealership Rating
Employee Rating

Pretty nice people,great job keep it up. The employees were very helpful and nice. More

by RUNNIGHORSE598
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Lupo , Eric Kratschmer

Apr 07, 2023

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

March 26, 2023

Dealership Rating
Employee Rating

I LIKE MY DEALERSHIP ,EVERYONE IS FRIENDLY AND VERY HELPFUL, I HAVE BEEN A CUSTOMER FOR ALONG TIME More

by hortenseherron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2023

Family Hyundai responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Family Hyundai!

March 23, 2023

Dealership Rating
Employee Rating

Easy to purchase a new car. Friendly staff! Good follow up on behalf of the salesman. More

by MBRAND20
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: George "Skip" Hasenjaeger, Scott Lupo , Tom Salin

Mar 24, 2023

Family Hyundai responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

March 20, 2023

Dealership Rating
Employee Rating

Family Hyundai places their Customers as Priority! Will resolve circumstances or situations with care and precision! More

by Allie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TJ Schmitt, Maverick Watson

Mar 21, 2023

Family Hyundai responded

Thank you, Allie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Hyundai, we look forward to having you as one of our valued customers for many more years to come!

March 19, 2023

Dealership Rating
Employee Rating

Not a great value. “Certified Pre-Owned” is just an excuse at this dealership to charge a couple thousand extra. I don’t get the feeling that they truly services this More

by BLAISE.A.PARKER
Service Time
Recommend Dealer
No

Other Employees Tagged: Carlos Alcantar

Mar 23, 2023

Family Hyundai responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

March 19, 2023

Dealership Rating
Employee Rating

This was our 6th vehicle purchased at Family Hyundai in the last 6 years. They always treat us like “family” when we’re there. Couldn’t ask for better people to take care of us, from Jason, Al, and Sonata More

by JENNYJUNO1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 20, 2023

Family Hyundai responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered another great experience!

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