Alan Aimer | Page 2

Toyota of Scranton responded

Dear TEEEYE318, Thank you for sharing your recent experience with us! We're thrilled to hear that Alan Aimer provided you with quick and efficient service in resolving your issue. At Toyota of Scranton, we understand the importance of timely solutions, and we're glad to know that Alan was able to meet your expectations. Additionally, we're pleased to hear that our Sales Manager, George, provided excellent assistance in addressing your concerns. Customer satisfaction is our utmost priority, and we're committed to ensuring that every interaction with our team is positive and supportive. We truly appreciate your feedback and your business. Should you have any further questions or require assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Toyota of Scranton. Best regards, Toyota of Scranton Sales Team

Toyota of Scranton responded

Dear PHONMAN2, Thank you so much for your kind words and for choosing Toyota of Scranton once again! We're thrilled to hear that Alan provided you with excellent service and made your car buying experience enjoyable. Your loyalty means the world to us, and we're honored to have had the opportunity to assist you with your second purchase. If you ever need anything in the future, please don't hesitate to reach out. Safe travels in your new car! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear CHADLEY9876, Thank you for sharing your feedback with us. We deeply apologize for any inconvenience or discomfort you experienced during your visit to Toyota of Scranton. We strive to provide a transparent and trustworthy experience for all our customers, and we regret to hear that we fell short of your expectations. We take your concerns seriously and would like to investigate further to ensure that such issues are addressed promptly. Please reach out to our management team at your earliest convenience so we can discuss your experience in more detail and work towards a resolution. Once again, we apologize for any frustration you encountered and appreciate your honesty in bringing these matters to our attention. We value your feedback as it helps us improve our services for future customers. Regards, Customer Experience Team Toyota of Scranton

Toyota of Scranton responded

Dear TCASTRONOVA, We appreciate you taking the time to share your feedback with us. We're truly sorry to hear about your experience and any miscommunication that may have occurred regarding the condition of the car. Ensuring transparency and honesty with our customers is paramount to us, and it's concerning to learn that you felt misled. Your feedback will be taken seriously, and we will review our processes to ensure that such incidents are addressed and rectified promptly. We understand your disappointment, and we apologize for any inconvenience this has caused. If there's anything specific you'd like to discuss or if there are any further concerns you have, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to regain your trust in the future. Regards, Customer Experience Team Toyota of Scranton 570.702.8776

Toyota of Scranton responded

Thank you for taking the time to share your experience with us, JERRYS122R! We're thrilled to hear that you found our team knowledgeable and helpful during your visit to Toyota of Scranton. Providing a pressure-free environment and assisting with app setup and finance are top priorities for us. We truly appreciate your recommendation and look forward to serving you again in the future. If you have any further questions or need assistance, don't hesitate to reach out. Safe travels! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Thank you so much for your wonderful review, CHICKIEBOG! We're thrilled that you had such a positive experience with us, even though you initially didn't plan on purchasing a vehicle that day. It's fantastic to hear that Joe Gatto and Doug Stahl were able to find the perfect vehicle for you with all the features you wanted and more, and that they worked out a deal that left you satisfied. We take pride in providing exceptional service to our customers, and we're delighted that you felt like part of the family during your visit. We'll be sure to pass along your kind words to Joe, Doug, and the rest of our team. Thank you for choosing Toyota of Scranton, and we look forward to assisting you again in the future! Best regards, Toyota of Scranton Team

Toyota of Scranton responded

slotqueen709, We are so happy you felt comfortable in our dealership. That is our goal. We want our guests to feel comfortable and welcome whenever they visit our dealership. Thank you for taking the time to complete a review of your recent visit. We appreciate you as our customer and we are thrilled we earned 5 stars. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

KHFRENS, It's fantastic to hear that you found our staff at Toyota of Scranton to be knowledgeable and friendly, especially Joe Mercado. We believe in creating a welcoming environment where customers feel comfortable and well-informed. Your positive feedback reinforces our commitment to providing top-notch service. We look forward to assisting you with any future automotive needs. Warm regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear SAHGAJ, Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that you found our team to be responsive and friendly during your recent visit to Toyota of Scranton. We understand how inconvenient it can be to have car troubles, especially on the coldest day of the year. We're glad we could quickly resolve the issue with your faulty battery and get you back on the road safely. Providing efficient and reliable service is always our top priority, and it's great to know that we met your expectations. If you ever need anything else or have any questions, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton. We appreciate your support and look forward to serving you again in the future! Best Regards, The Toyota of Scranton Team