Alex Folz | Page 9

I purchased my fourth Mercedes-Benz, this time from somewhere in Virginia. And wouldn't you know it, Lisa saved the day again. (Please refer to my May 2017 review on this site). I traded in my 2014 S55 somewhere in Virginia. And wouldn't you know it, Lisa saved the day again. (Please refer to my May 2017 review on this site). I traded in my 2014 S550 4MATIC Sedan for a 2017 S63 AMG 4MATIC Sedan. The difference is like night and day. In my S550, it was like driving on clouds. In my AMG, it's like making the clouds for others to drive on. The AMG should be replaced with OMG! Knowing I was going to make this purchase, I wanted Mercedes-Benz of Hagerstown (MBoH) to provide a mechanical review of the vehicle before I signed the paperwork, as Marty suggested. I had an appointment scheduled with MBoH and yes, I intended to drive that 60 miles back and forth. But the dealer in Virginia didn't want me to take the car to a Maryland MB dealership. They were happy to allow me to go to the MB dealership at Tyson's Corner or Arlington. But I knew I was going to buy the car anyway. So, I cancelled the appointment with MBoH and went about the business of purchasing my first AMG. All systems are go! I stroked a check, said goodbye to my buddy and friend that had supported me since January 2017, pulled the plates off of him and said hello to my new, big friend! I am on my first road trip in this beast of a vehicle, driving to Hagerstown from Vienna and next thing I know, the oil light comes on. I call my go-to place and they tell me to come on in, even though I had cancelled my appointment. Remember, I've been buying a vehicle all morning. It's after 2:30. I haven't eaten. So I think I'll swing by a fast food restaurant quickly and go to the dealership. But the line is wrapped around the building. No time. Get to the dealership to take care of this light. I tell Lisa, hey I haven't eaten and it just so happens that she had pizza from lunch that day. The Pizza Hut boxes were still there. She hands me a plate and says, "I can warm this up for you if you'd like." I was surprised, pleased, hungry, and since I'm hypoglycemic, I needed to eat. This woman not only saved the day, she might have saved my life. Let that sink in. But there's this other thing working, too. Where did the comfort level come into play that a customer would tell a service representative that he is hungry. So I ask that those reading this read between the lines. The people at MBoH go further than just good customer service. For that, they should be justly recognized. Lisa, thank you. I want to also mention the team - Alex, Marty, Elizabeth, Bailey and of course, Lisa. More

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Always deal honestly and responsively. My 4th car from Mercedes Benz of Hagerstown. I never considered any other dealership. Mercedes Benz of Hagerstown. I never considered any other dealership. More

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Alex was very helpful with my car repair. He kept me updated while my car was in the shop. Alex is very personable. Thanks! updated while my car was in the shop. Alex is very personable. Thanks! More

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Great experience. Barry was fabulous…as usual. Great people at a Great Dealer! Currently have 3 Mercedes purchased from Mercedes of Hagerstown. Thank you very much people at a Great Dealer! Currently have 3 Mercedes purchased from Mercedes of Hagerstown. Thank you very much More

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Rob was very attentive in assisting in this purchase. As a previous Mercedes Benz owner, the purchase process was seamless. Rob was very professional in his sales effort. a previous Mercedes Benz owner, the purchase process was seamless. Rob was very professional in his sales effort. More

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I only buy cars from this dealership! I love these people! They have the best inventory and the service is top rate. I completely trust them. people! They have the best inventory and the service is top rate. I completely trust them. More

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Always very professional and courtesy. They tell me what I need to know. I need to know. More

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Outstanding service performed efficiently at a fair price. I trust them to work on my SL Roadster. price. I trust them to work on my SL Roadster. More

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Kyle Swanson made buying my new S class so quick and easy. He had everything prepared and ready to go and took the time to go over all the new features until I was comfortable. Tony in financing explain easy. He had everything prepared and ready to go and took the time to go over all the new features until I was comfortable. Tony in financing explained everything as if this was my first car so, I understood everything. I love buying and having my cars serviced at Mercedes Benz of Hagerstown. More

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Kyle was amazing working with us and showing us all of the cool gadgets the car has to offer. Thank you so much for everything. the cool gadgets the car has to offer. Thank you so much for everything. More

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