Alexandra Benvenuto | Page 3

We just purchased a very beautiful Smoked Quartz F150 FX4 King Ranch Pickup from Terry Smith at Sam Packs 5 Star Ford in Carrollton. Terry was a awesome sales associate to work with, very intuitive. I really King Ranch Pickup from Terry Smith at Sam Packs 5 Star Ford in Carrollton. Terry was a awesome sales associate to work with, very intuitive. I really wanted another Raptor but as their are none available at present (which I was very discouraged by) but Terry got a instant feel for what might cheer me up and with little a due, lead me right to a truck that was really everything I was looking for and more. The sound system in this truck as well as the new integrated control and entertainment systems are really a marvel to behold. The interior is really amazing with the highest level of features and options available. All I can say is Wow! The purchase and Finance department at this location are also very easy to work with and made the whole process very smooth. Also instead of a huge stack of papers all the documents are given on a convenient flash drive. Also of Special note Alexandra Benvenuto and Joseph Walker in the accessories and customization Department are really great to work with. They can get your new vehicle set up just how you want it. We are very pleased with the staff here at this location as this is the third truck we have purchased here. We will definitely be back for the next Ford we need. Thanks everyone! More

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This was our first experience with 5-Star Ford in Carrolton, and overall I have to say that this dealership, on the whole, works hard to take care of the customer. Despite a bittersweet experience w Carrolton, and overall I have to say that this dealership, on the whole, works hard to take care of the customer. Despite a bittersweet experience with our salesperson, Alex Ruvalcaba, everybody worked hard to ensure we were happy with our purchase, none more than Alexandra Benvenuto. I cannot give the dealership 5 stars, because our salesperson, Alex Ruvalcaba, was far too typical of a car salesman. Once the sell was complete, Alex was no longer interested in taking care of our concerns. We purchased a 5 year old truck that was a certified pre-owned vehicle. After getting the truck home, we discovered a variety of issues that needed to be addressed, some more significant than others, but all of which should have been caught and addressed as part of the nearly 200 point inspection that should have taken place. Mr. Ruvalcaba treated the purchase like we bought a piece of junk off some tote-the-note lot rather than taking care of us, going on to complain that we were "mad at him" for things that weren't his fault. I had to explain to him, as if to a child, that I wasn't mad at him, but that he was my single point of contact and should be handling things differently. Fortunately, Alex Benvenuto picked up the ball and addressed all the issues and concerns we had without question. She sent a driver across D/FW to pick up the truck while I was at work, got all the issues addressed, and had the truck back to me by the end of the day. Thank you, Mrs. Benvenuto! Later, I found a couple of other issues; nothing major, but the kind of things that should have been fixed in advance. I contacted Dennis White, Mr. Ruvalcaba's sales manager, who had been pulled into this earlier in the process. Mr. White made arrangements to have the issues fixed, so I took the truck to have the items addressed. I give Mr. White 4/5 stars, because he never spoke to me while I was there, never apologized for the issues - never even personally acknowledged I was there. I assume this is part of the ridiculous hierarchy of car sales where people like him don't have to talk to customers - just one of the reasons I hate buying a vehicle. That said, he arranged for the issues to be resolved, and in the end, that is what I wanted. All in all, I am very pleased with the price of the truck we purchased. We looked everywhere, and in the midst of the chip shortage, Sam Pack had that hidden treasure for the right price. Ultimately, the service was good, but not excellent. There were standouts in customer care such as Mrs. Benvenuto as well as those that seem to not care at all, such as Mr. Ruvalcaba. I would definitely recommend purchasing from this dealership, and I would recommend the internet sales experience. However, I, personally, will not deal with Mr. Ruvalcaba again and suggest working with other professionals at the dealership if you want a better experience. On another note, I feel I should call out Mr. Trey Russell. In the midst of my frustrating interactions with our salesperson, I left a less than stellar review through another site. Mr. Russell left a message apologizing with instructions for how to reach out to him via email. I did so, and never heard from him. Mr. Russell, that message "looks" great when you leave it as a response, but does little when you never follow through. More

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Great experience Jared Wingard was great and worked with my schedule when viewing. Alexandra with accessories and Sandy with finance were great working with also. my schedule when viewing. Alexandra with accessories and Sandy with finance were great working with also. More

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Great customer service and support from everyone that was involved with my process of purchasing the vehicle. I will recommend others to the dealership with no problem. involved with my process of purchasing the vehicle. I will recommend others to the dealership with no problem. More

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Excellent experience. Was undecided what I wanted to purchase and David Baldovin was very patient and let me drive a couple with the 4 cyl. Eco-boost and we worked through the inventory to find the one purchase and David Baldovin was very patient and let me drive a couple with the 4 cyl. Eco-boost and we worked through the inventory to find the one I wanted. Unfortunately it was on order and coming in by the end of the month. David let me know when it arrived and R.J. let me put a deposit on it so they would keep it till I could come in. David worked with me regarding discounts I qualified for. They had paperwork ready to go and Michael in Finance and Alex in After Market Items were very detailed and easy to understand. Overall a very pleasant transaction. The cookies, water and coffee are good too. The next day Kevin in service even called if I needed any help with learning about my new Edge to come in and see him. This is the second vehicle I have bought from them. Nice new facility too. More

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First class Service from beginning to end No pressure, competitive pricing and very professional. If you are looking for a new car and no hassle give these folks a shot you won’t be disappointed! competitive pricing and very professional. If you are looking for a new car and no hassle give these folks a shot you won’t be disappointed! More

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Best car buying experience I've ever had. My salesman, Oleg Pilipovski showed me exactly what I wanted to see and the finance manager, Micharl Pisarik gave me all of my options with no pressure. The GM, T Oleg Pilipovski showed me exactly what I wanted to see and the finance manager, Micharl Pisarik gave me all of my options with no pressure. The GM, Trey Russell came out before during and after to make sure everything was good. Absolutely no buyers remorse. More

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I purchased a new F150 over the weekend at SP Ford and had a great experience. The entire team I dealt with was very friendly and professional. The vehicle with the specs and color I was looking for was had a great experience. The entire team I dealt with was very friendly and professional. The vehicle with the specs and color I was looking for was not in stock, it was found at their sister store and Jose went to pick it up. After the deal was agreed on, Alexandra helped me with accessories. She was very knowledgable and confident of her products. I did opt to add 2 items. The last personal touch that stood out, as I was going to drive off Jose mentioned that Justin and Rocky wanted to say goodbye before I left. They all came out to say thank you and goodbye. That small gesture went a long way with me in how they view their customers. Jose, Rocky, Alexandra, Justin and Michael Thank You for your help and time. It's much appreciated. More

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New lease car David Baldovin was great to work with and he took the time to review all the features on my SUV. He made sure I was linked to Ford Pass. His Manager David Baldovin was great to work with and he took the time to review all the features on my SUV. He made sure I was linked to Ford Pass. His Manager Reuben made sure I was satisfied as this is my first SUV, Ford Escape. They found the color and the light colored leather interior I was wanting. I highly recommend!! More

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My truck, my way, my price!!! I could not ask for a better experience! They got the truck I was wanting no exceptions!!! I wanted a specific color.....check! I wanted specific opti I could not ask for a better experience! They got the truck I was wanting no exceptions!!! I wanted a specific color.....check! I wanted specific options on the truck....check!! I wanted very specific rims and accessories on the truck.......CHECK!! Jared was very patient and willing to go above and beyond to ensure I got the truck and the look I was wanting!! Thank you! More

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