Alfred Utset | Page 6

Best experience ever. I highly recommend Lexus of North Miami and Nelson Paulino for all you needs, vehicle related... I highly recommend Lexus of North Miami and Nelson Paulino for all you needs, vehicle related... More

Report | Print

I was very pleased with my Salesperson Lina Bautista. She is very knowledgeable and respectful. She is also a very patience salesperson. She's persistence and has a warm personality. I would recommend She is very knowledgeable and respectful. She is also a very patience salesperson. She's persistence and has a warm personality. I would recommend my family and friends to her. She's just a phone call away. More

Report | Print

DO NOT BUY FROM THIS DEALERSHIP! !!! *******HORRIBLE EXPERIENCE!!!! Customer service & management is lacking tremendously! I wish I could give 0 stars! !!! *******HORRIBLE EXPERIENCE!!!! Customer service & management is lacking tremendously! I wish I could give 0 stars! More

Report | Print

I had an AMAZING experience today w Andrew Verneuil at Lexus of North Miami. He went above and beyond to help me w my new car. He was extremely patient and highly knowledgable about the car features for e Lexus of North Miami. He went above and beyond to help me w my new car. He was extremely patient and highly knowledgable about the car features for every car he showed me. I HIGHLY recommend him🤗 All of his team were wonderful, too. Mr. Verneuil can be reached at +1 (786) 285-4378. Please let him know I referred you! More

Report | Print

As a follow up from my last review, Terrible customer service. They wanted me to reach out to them so they can make things right with my pre owned car that i had purchased just over 2 months ago. I calle service. They wanted me to reach out to them so they can make things right with my pre owned car that i had purchased just over 2 months ago. I called and they said they were going to rely all the information to the general manager and that i should be receiving a call from him in 2 days. It’s now been 6 days and i have called and followed up but still never got an answer. The General manager Shawn didn’t even have the decency to call me back and they keep saying he’s busy. Once again a terrible experience and coming from a Lexus Dealership I would NEVER expect this. Lost a customer for LIFE. More

Report | Print

All I can say is terrible customer service after you All I can say is terrible customer service after you purchase a used car from them. There was an issue with my car that I had got just over 2 months All I can say is terrible customer service after you purchase a used car from them. There was an issue with my car that I had got just over 2 months ago. I got the car looked at and there was an alarming issue that they diagnosed that was a pre existing issue by the way the build up was with oil. I spoke with Alfred and he was rude and dismissive. All he kept saying was why didn’t i hear about this earlier. Well, I could say he didn’t hear about this earlier because the car was allegedly inspected and serviced the day before i picked up the car so why would I assume there would be any problems. Clearly that was done poorly. He is not someone that should be in a management or lead position especially when you don’t know how to properly talk to a customer. Would never purchase from there again. More

Report | Print

He went above and beyond to help and keep us satisfied. Will be buying from him again soon. Good guy. Will be buying from him again soon. Good guy. More

Report | Print

Alfred Utset and Jake Silverberg are useless, did not provide any customer service to attract for future business provide any customer service to attract for future business More

Report | Print

Getting this car was a mission, luckily when I was about to give up I met Maria Morrone and there was hope again. Wasn't a perfect experience buying this car but Maria was phenomenal and showed perfect cust to give up I met Maria Morrone and there was hope again. Wasn't a perfect experience buying this car but Maria was phenomenal and showed perfect customer service. She made sure that we didn't leave without getting us the best price and incentives with it. Also want to give Reinaldo Berroa and Q from finance a shout out. Thank you for making the deal happen Reinaldo and Q for staying late and being professional. Thank you all for all you do and I would recommend anyone to deal with Maria when buying a car from Lexus of North Miami! More

Report | Print

My daughter and I both leased new Lexus IS300’s today and had an amazing experience. Q was our finance manager, Vanessa helped me with my car and Roman helped my daughter. The whole experience was wonderful. had an amazing experience. Q was our finance manager, Vanessa helped me with my car and Roman helped my daughter. The whole experience was wonderful. I am very happy More

Report | Print