Allan Magallanes | Page 27

Thought I had a perfect car! Noticed Jeep had body damage on it when I got back home on Monday. Passenger side back door has damage not noticed or pointed out by Hendricks. Now Noticed Jeep had body damage on it when I got back home on Monday. Passenger side back door has damage not noticed or pointed out by Hendricks. Now believe I paid too much. Also promised a full tank of gas that I did not get. I Noticed that all people at dealership were my best friend Friday during the purchase. Monday I felt a cold shoulder picking up the car which I spent over 23k for and paid cash. I was very disappointed overall. More

by wjmont12 Verified Customer Verified Customer

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2nd car purchase A month ago I had an amazing experience buying my first Dodge Ram. Bought my daughter a Jeep Cherokee this time around, same great experience! A month ago I had an amazing experience buying my first Dodge Ram. Bought my daughter a Jeep Cherokee this time around, same great experience! More

by johannberenguer Verified Customer Verified Customer

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Excellent assistance I like the service, it's fast and the nicest thing is the friendliness of the staff!...I am very happy with my RAM trucks !! I like the service, it's fast and the nicest thing is the friendliness of the staff!...I am very happy with my RAM trucks !! More

by FLORESGELTON Verified Customer Verified Customer

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All good They will work with u but I believe being more focused on organization and follow through is needed it I appreciate everything that they did but I don They will work with u but I believe being more focused on organization and follow through is needed it I appreciate everything that they did but I don't think they were thorough enough More

by A&M Verified Customer Verified Customer

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Great experience I love the fact that Rick Hendricks Chrysler take time to explain step by step the process, the sale agents are super professional, with a positive at I love the fact that Rick Hendricks Chrysler take time to explain step by step the process, the sale agents are super professional, with a positive attitude I give this place A+ they also treat you as a family. Lynn Shepperd and Allan Magallanes are so professional at what they do, they smile a lot so that means they really love what they do congratulations you guys rock!! More

by marvinsantos5331 Verified Customer Verified Customer

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Horrible Service First off I did everything on my purchase of the Ford 250 other than submit the paper work to capital one. Erick N was not responsive at all. Did not First off I did everything on my purchase of the Ford 250 other than submit the paper work to capital one. Erick N was not responsive at all. Did not listen to what we were looking for and tried to get Jeremy to drive a 2019,3500. Every time I would ask Erick what was going on with the breakdown of numbers he would reply hours later my Sales Manager is looking at it or NOT reply at all. My husband had already went to the dealership and Erick's Associate called and said we have the truck. I told him we no longer needed his assistance as my husband was already at the dealership. Fast forward. We already agreed to the terms of the truck etc and all we needed was the finance department to draw up the docs. We waited over 2 hours. They apologized that they only had 2 finance associate working. This is the same story I have gotten over and over. If your dealership is that busy you need to staff accordingly. The only kind associate I dealt with through the whole buying of the truck was Gerardo Hernandez. Erick did nothing on this deal and does not deserve the commission off of the sale. Now we are back in financing and signing the paper work takes a very long time. We did not leave the dealership till almost 11:30 pm. My arrival time is 7pm at the dealership. Again, I found the truck, I was already pre approved with capital one etc. I was told by Allan he would submit everything to capital one and follow up with me the following morning prior to lunch. That of course did not happen. I had to call him and all I get is everything is fine. Well I call Capital One and they have not received any of the information from the dealership. Allan proceeded to tell me if I keep calling Capital One they may deny my deal. Really number one that is against the law and 2 why would they deny me the loan if I am calling to see if the dealership had completed their job! Allan simply did not want me calling due to the lack of doing his job. I knew the reviews about this dealership were probably correct and I should not have dealt with them, So I waited thinking Allan will submit and call me back to let me know. That never happen. I had to call him and left a voicemail and also a email. I heard nothing back. So I call back on Tuesday morning to follow up and I get Allan manager on the phone. He proceeded to tell me 3 different lies. The paper work has been fed-ex to Capital one. Why would I e-sign everything for you to print and fed ex the papers to capital one. Finally after calling him out on several lies I get to speak back to Allan. Same story,I am sorry I didn't get to call you back we were busy and there was only 2 finance managers in today. At this point I do not care. Their customer service level is crap. Here it is Friday and nothing has been completed on my loan. It is very simple transaction , I found the truck , I already had my pre-approval from Capital One and the only thing for Rick Hendricks needed to do was submit my contract etc to capital one. So why are they charging me 749 processing fee when I did everything on my loan? They had one job and was not competent enough to do that! I was going to have my daughter go to the dealership to get her a new car but I refuse to let her go to this dealership. I witness most of the employees there on their phones or talking and laughing with other co workers etc. I do not appreciate the lies, the customer service issue etc. This place is very unprofessional and will not ever step foot back on the dealership lot. More

by Adavis0128 Verified Customer Verified Customer

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Would not recommend Was under the impression that I was approved for my loan, and the car was taken back almost a month later. Was not told that the car was being taken b Was under the impression that I was approved for my loan, and the car was taken back almost a month later. Was not told that the car was being taken back. Drove 70 miles to “redo my contract at a cheaper interest rate” and was surprised when I arrived. Had no one follow me there, and had to get a Lyft driver to take me home. More

by Brandi Verified Customer Verified Customer

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Amazing!!! Walking into the dealership I was nervous it’s my first time buy a car from a dealership. As soon as I started talking to Felipe he made me feel very Walking into the dealership I was nervous it’s my first time buy a car from a dealership. As soon as I started talking to Felipe he made me feel very calm and he made the whole process easy and fast!! The finance service provider was very helpful, he did not pressure me into adding any extra services to my purchase. He broke down my whole paper work and explained everything I signed. More

by Jackieruiz Verified Customer Verified Customer

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Always smiling Everyone was very helpful. Melvin and Allen went above and beyond.. Thanks for all the help. Guys stayed late to finish the sale. We will be back! Everyone was very helpful. Melvin and Allen went above and beyond.. Thanks for all the help. Guys stayed late to finish the sale. We will be back! More

by Mlara21 Verified Customer Verified Customer

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Great deal great service Thank you Allan for being so knowledgeable and helpful with our transaction. We love our new 2019 Jeep Wrangler and we will come back to Hendrick for Thank you Allan for being so knowledgeable and helpful with our transaction. We love our new 2019 Jeep Wrangler and we will come back to Hendrick for any future purchases More

by TyBolling Verified Customer Verified Customer

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