Andrea Mashburn | Page 2

We always get very good service with Andrea! We have been pleased and will be back. We have been pleased and will be back. More

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Fantastic customer service in sales and service. A great experience the people treat us like family. Mike Watson, Josiah and Andrea Mashburn are amazing! A great experience the people treat us like family. Mike Watson, Josiah and Andrea Mashburn are amazing! More

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Andrea is the nicest person you'll ever meet. I have an Infiniti and the service at their dealership left me dissatisfied. I was excited to find out from Andrea that Lexus of Chattanooga would I have an Infiniti and the service at their dealership left me dissatisfied. I was excited to find out from Andrea that Lexus of Chattanooga would be happy to service my Infiniti so I am bringing my car to her from now on. Andrea will not dissappoint! More

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Quality work done on time as promised. Additional a loaner car makes this a great customer experience. Additional a loaner car makes this a great customer experience. More

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Marc Bales is professional and efficient. So pleasant to work with. Lexus of Chattanooga is the best dealership. This is my 2nd leased SUV with them. Everyone from the top down are wonderful So pleasant to work with. Lexus of Chattanooga is the best dealership. This is my 2nd leased SUV with them. Everyone from the top down are wonderful and helpful. I highly recommend Marc and Lexus of Chattanooga. More

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Submitted a service review on Dec 12, 2022. Bad service. Received an email mail from the dealership stating the service manager will be in touch. Responded twice to the e mail. Over a month a Bad service. Received an email mail from the dealership stating the service manager will be in touch. Responded twice to the e mail. Over a month and NO contact from the dealership. This only gets worse. BEWARE More

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This review is NOT for a vehicle purchase. This is for Lexus certified service on our 2018 RX 350 sport. We were traveling form Texas to Chattanooga and knowing that a 40,000 mile service wa This is for Lexus certified service on our 2018 RX 350 sport. We were traveling form Texas to Chattanooga and knowing that a 40,000 mile service was needed, this was scheduled in advance. Upon arrival at the dealership we met with the service advisor. She was good and when I asked about service, in particular the air and cabin filers, she stated that they no longer change the filers but with check and clean the filters. We had the oil and filer changed, filters checked and cleaned and tires rotated, according the paper work we received. When we got back to our daughters home, I checked the glove box and under the hood. I noticed that nothing had been touched or moved in the glovebox. The cabin filer is located behind the glove box. I raised the hood and noted that the engine was dirty, my bad. However, there was no evidence that the air filer has been checked and cleaned. I removed the air filer and it was dirty, NOT CLEANED or even touched. I left prints on the air box, they left NONE. When we got home from the trip, I removed the cabin filer and was shocked to see how dirty it was. Had they removed the cabin filer, they would have recommended a change in the cabin filer. It was too dirty to clean. The cabin filer could have gotten as dirty as it is/was from the time that were left the dealer and returned home, about two weeks. I have replaced the cabin filer and a decent auto dealer would have recommended the same. Makes me wonder IF the tires were rotated. The wheel lock was in the back of the glove box and in the same place when the vehicle was returned to us. This is supposed to LEXUS CERTIFIED SERVICE. We love the car, BUT the service at Lexus is terrible. Lexus Chattanooga billed the home company for work they did not do. The bill, had we been charged was close to $300.00. We got the oil and filter and too our knowledge, that is all. I would not recommend this service center for service. If you go there, be careful. This could be that: 1 we don't live there, 2, certified service, let's cut corners, 3, just bad service department. More

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Marc abs Lexus of Chattanooga is amazing ! They helped me come back after I left again… I wouldn’t buy a Lexus from any other dealer They helped me come back after I left again… I wouldn’t buy a Lexus from any other dealer More

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Fred was a great salesman. He was very professional and took car of us very well He was very professional and took car of us very well More

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I have taken my vehicle to this dealership 3 times, and Andrea was my service representative. Each time she listened and showed an interest in my concern. When the problem was resolved, she explained in Andrea was my service representative. Each time she listened and showed an interest in my concern. When the problem was resolved, she explained in detail what caused the problem and how it was resolved. She is very professional and knowledgeable. She is the service rep I will continue requesting. More

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