Andy Long
Andy Long at W&L Subaru

Andy Long | Page 13

General Manager

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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5.0
177 Reviews
5.0

177 Reviews

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177 Reviews of Andy Long

September 10, 2019

Dealership Rating
Employee Rating

in for service Upon arrival for service, you drive directly into the service center and someone always greets you and asks what you need to be serviced today. All ar More

by guy_d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gregg Bassett, Kyle Bennar, Christian Perles, Roy Beck , Meghan Balum, Mike Bingaman, Kris Little, Angela McCormick, Kim Rorke

Sep 11, 2019

W&L Subaru responded

We are so glad you like our friendly service team! We look forward to your next visit!

September 02, 2019

Dealership Rating
Employee Rating

100x improved since a few years ago Like the new, improved and customer friendly service area. Can’t say enough about the new staff added to the service department. They are professional More

by jmcolanc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck , Can’t remember his name but the service advisor who sits at the first check in area

Sep 03, 2019

W&L Subaru responded

Thank you for posting this review. It was our pleasure helping you, and we are glad you had a nice experience. We are very proud of our current service team, and I'm pleased they provided you with an excellent experience. That said, I do apologize if any previous visit was not satisfactory. If you need anything at all, please give me (Rob) a call at 570.473.3432, I'll be happy to help any way I can. Have a great day!

August 27, 2019

Dealership Rating
Employee Rating

3rd great Subaru experience!!!! This dealership continues to be our ONLY choice for our Subaru's. Everyone there is like family to us. Always a pleasure doing business with them - More

by lhbopp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Donna Gallo, Dale Long, Scott Mertz , Mark Piercy, Bob Long, Charlie lovetheman Reed, Kevin (new electronic education, Margie @ service, Dan @ Service...and alot more)

Aug 28, 2019

W&L Subaru responded

Aww, thank you so much! We look forward to your next visit!

August 17, 2019

Dealership Rating
Employee Rating

Great service as always. I have been buying from this dealership for many years and have always received top notch service and great vehicles. Won't go anywhere else. More

by CYBERJULES52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Shoup , Kris Delosier

Aug 17, 2019

W&L Subaru responded

Thank you! We really tremendously appreciate all of your repeat business! We look forward to helping you again next time!

August 15, 2019

Dealership Rating
Employee Rating

Loss of customer Came in for a fuel pump replacement, nothing else wrong to the vehicle whatsoever. Ended up leaving with nothing fixed on top of a newly broken seat b More

by Winstead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Gregg Bassett, Scott Mertz, Mike Rorke, Roy Beck , Mike Bingaman, Cliff Clymer, Kris Little, Mark Piercy, Phil Rizzo

Aug 15, 2019

W&L Subaru responded

Hi Kyra, thank you for the feedback. While we disagree with much of what is posted here (we did check your seatbelt and it operates correctly; fuel pump was not repaired because you declined the repair; the finance manager, sales manager, salesman, and trade-in manager you marked 1-star did not interact with you at all during this service visit) we are nonetheless truly sorry you feel there is an issue, so if there is anything we can do for you just give us a call at 570.473.3432.

August 01, 2019

Dealership Rating
Employee Rating

Hood repair I want to thank the team at W&L for making the hood of my car look good as new ,,,, I appreciate the service you provided ,,,, thanks again ,,, Jim More

by deivert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Bingaman, Kris Delosier

Aug 02, 2019

W&L Subaru responded

We appreciate you taking the time to post this review! Have a great day!

July 29, 2019

Dealership Rating
Employee Rating

Haggle/hassle free zone! We were very close with difference between the trade-in value and new car purchase price. Deal closing negotiated by Kyle within minutes with no hass More

by arbus
Recommend Dealer
Yes

Other Employees Tagged: Robert Shoup, Donna Gallo, Kyle Bennar , Mike Bingaman

Jul 30, 2019

W&L Subaru responded

We are glad you enjoyed our no hassle purchase experience! Thank for the feedback, and enjoy your new vehicle!

July 24, 2019

Dealership Rating
Employee Rating

Amazing Dealership Our experience with this dealership has been nothing short of fantastic. They care about their community and customers going above and beyond what the More

by jcb307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Shoup, Dale Long , Mike Bingaman

Jul 26, 2019

W&L Subaru responded

Thank you! We really appreciate the feedback, and we are looking forward to helping you again in the future!

July 22, 2019

Dealership Rating
Employee Rating

New Car I had a great new car buying experience and would definitely recommend W&L Subaru. Everyone was very knowledgeable and nice and I look forward to work More

by D. Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Robert Shoup, Mike Rorke , George Shaloka

Jul 23, 2019

W&L Subaru responded

We are very pleased you enjoyed your experience! Thanks!

July 12, 2019

Dealership Rating
Employee Rating

Caring customer service I am amazed at the caring personalities from welcome desk to management and owners, and everyone in between. My husband is very ill, we have 3 childre More

by dcbieb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Gregg Bassett, Donna Gallo, Mike Rorke , Mark Piercy

Jul 15, 2019

W&L Subaru responded

We strive for a great customer experience, and we are so glad we delivered for you! Thanks for the feedback!

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