Andy Otte | Page 10

Update: Last week my Honda Prologue’s brakes had issues, a high voltage warning came up, and my car stopped charging after having it for 90 days. My Prologue had to be towed to Honda of Lincoln. I was conce a high voltage warning came up, and my car stopped charging after having it for 90 days. My Prologue had to be towed to Honda of Lincoln. I was concerned that my car wouldn’t be fixed with care. However, Jeff Williams, the service manager, was absolutely amazing with fixing the issues in a timely manner. I look forward to working with Jeff again if any problems arise before trying to get rid of it. I leased a car from Honda of Lincoln after visiting in November to find a vehicle that suited my needs as a mother and lowered my payments. I initially looked at an Accord or HR-V but was recommended the new Honda Prologue by a salesman, who had been helpful in past experiences. Though cautious due to its high cost, we were told the Prologue was $200 cheaper than my current payments. We were shown a map of charging stations in Lincoln and told it would take too long to specify charging times, but we could shop while it charged. After leaving to think it over, I received a call two days later saying only two Prologues were left and I had to act quickly. I decided to proceed. When I went back to sign the contract, the financial manager rushed through paperwork so quickly I couldn’t understand it. I asked him to slow down, and he laughed. He told me my payment would be $215 more than quoted, citing a protection plan. I hesitated, but he offered a $30 discount if I gave a 5-star rating. I signed without understanding that I had agreed to $6,500 worth of protection plans. Later, I contacted the salesman about the car, which didn’t meet my expectations. I was told I had to register the car first, despite spending $700 in two days. I met with the manager, who recorded our conversation without permission. He seemed to use the recording to intimidate me into not raising concerns. I was told that if I registered the car, Honda could buy it back but I would need to pay the negative equity. A week later, my new car had charging issues, and I reached out for assistance. I was told the car could only be serviced in 11 days. Now, I’m trying to return the car, but they require discussing my online reviews before proceeding. The dealership blocked me on Facebook, and I feel ignored and dismissed, especially as the manager only communicates with my husband, despite me being the car's owner. I feel that my concerns as a woman are being disregarded. More

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Great help by Anthony, maintained contact to help get me in a new truck! Helped me reach a financial goal through great communication. I am new to Honda and have a had a great experience thus far. in a new truck! Helped me reach a financial goal through great communication. I am new to Honda and have a had a great experience thus far. More

by levi_brown87 Verified Customer Verified Customer

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Tyler was professional and friendly, didn’t rush or pressure me, and made me feel like a valued customer. pressure me, and made me feel like a valued customer. More

by CATHERINE.BERRICK Verified Customer Verified Customer

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I don't know Andy, We dealt with Anthony and he is the main reason we bought from Lincoln. We shopped for 3 days and realized that most places were priced very much the same. Anthony was the first person main reason we bought from Lincoln. We shopped for 3 days and realized that most places were priced very much the same. Anthony was the first person we talked to on a Friday and we almost bought in Omaha on Monday but I and my wife decided to drive back to Lincoln and buy from Anthony. We are very happy we did. More

by GLROBERTSCLASSIC55 Verified Customer Verified Customer

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Returning customers. Caleb is very professional and has made both buying experiences quick and painless. Caleb is very professional and has made both buying experiences quick and painless. More

by charlesweissb Verified Customer Verified Customer

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They were very helpful and the process was quite easy. I am happy with my purchase. I am happy with my purchase. More

by ANNIEBERRY1011 Verified Customer Verified Customer

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Well, this was different! I wanted to purchase a used CRV that was in their inventory. We agreed on the price but they wouldn’t release the car until after they had run it th I wanted to purchase a used CRV that was in their inventory. We agreed on the price but they wouldn’t release the car until after they had run it through their service department ( it had just been traded in ). Service discovered the differential needed to be replaced. It was replaced and delivered to me at no change in price! Laura and Andy Otte were kind and patient help! I have been a Honda of Lincoln customer since 2007 and plan to continue! More

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Anthony was great to work with. Not pushy at all and truly wanted what was best for you. Totally recommend working with Anthony at the Honda of Lincoln! Not pushy at all and truly wanted what was best for you. Totally recommend working with Anthony at the Honda of Lincoln! More

by nwieseler Verified Customer Verified Customer

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I had a good experience in working with Anthony! He was readily available and answered all questions I had. However, I felt that a few of the comments made by Andy were condescending to me as a woma He was readily available and answered all questions I had. However, I felt that a few of the comments made by Andy were condescending to me as a woman such as “as a father, in good conscience… and “I imagine you work hard, but he [salesman] works hard too.” While I can see that his intention may have been to express his care, as an adult woman these comments rubbed me the wrong way. More

by KB Verified Customer Verified Customer

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This dealership is pretty good and has good customer service. My only complaint is that the prices tend to be a bit high but so are most dealerships. Their team was nice and I really like Benjamin Brink service. My only complaint is that the prices tend to be a bit high but so are most dealerships. Their team was nice and I really like Benjamin Brink More

by Kirbykungfupanda Verified Customer Verified Customer

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