Andy Peek | Page 12

Oil Filter Change Under Extended Protection Plan I was impressed with the service since I showed up early and they got the car in right away. Secondly they washed the car because I asked. The only I was impressed with the service since I showed up early and they got the car in right away. Secondly they washed the car because I asked. The only thing I would have liked was for them to vacuum the front floor boards since they had some pebbles on them This helps protect the carpet and the resale of the car someday since the carpet would last longer. Overall I was very impressed and happy with the service provided. More

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Great service always enjoy going there, changed from Capital Toyota to Cleveland Toyota because it seems much friendlier and I get in and out in half the time. always enjoy going there, changed from Capital Toyota to Cleveland Toyota because it seems much friendlier and I get in and out in half the time. Thanks Cleveland Toyota More

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Friendly and efficient Andy Peak was my service advisor. He was great. He went over everything that was being done and when my car was ready he reviewed what was looked at. Andy Peak was my service advisor. He was great. He went over everything that was being done and when my car was ready he reviewed what was looked at. Of course it was my 10,000 mile service so I'm not due for any parts, etc yet. Still very courteous. Becky Osborne More

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Timely and excellent service I scheduled an appointment for my first oil change and fluid check and expected to wait well over an hour. Not only did I only wait 30 minutes, they c I scheduled an appointment for my first oil change and fluid check and expected to wait well over an hour. Not only did I only wait 30 minutes, they checked everything under the hood and even checked the tire pressure and put air in them. My Camry runs like a dream again. Thanks! More

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Great service My Tacoma was making a strange sound. Took it in, and the service crew could not isolate it and asked that I leave it. Did so and they fixed the issue My Tacoma was making a strange sound. Took it in, and the service crew could not isolate it and asked that I leave it. Did so and they fixed the issue in record time More

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Everyone was helpful and polite!:: My experience was very good. I was taken care of quickly and efficiently. I enjoyed the pop corn while I waited. My car was ready before I expected i My experience was very good. I was taken care of quickly and efficiently. I enjoyed the pop corn while I waited. My car was ready before I expected it! More

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Excellent and friendly Called for service and schedule in a timely manner. Service for 100,000 mile check up explained prior to service. Service advisor used eye to eye cont Called for service and schedule in a timely manner. Service for 100,000 mile check up explained prior to service. Service advisor used eye to eye contact when talking with me. Advisor explained additional service needed prior to providing service and allowed me to decide if that was ok with me. Very friendly and professional More

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40,000 Service The service was excellent. The timing was convenient. The wait did not last but an hour with easy chairs and book to read. The staff is incredible pro The service was excellent. The timing was convenient. The wait did not last but an hour with easy chairs and book to read. The staff is incredible proficient and polite. I feel like the Highlander is good hands when it comes to service. Thanks you. More

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Had to wait 8 weeks for my truck but not dealership's fault. People were exceptionally helpful and friendly. They were able to let me know where my vehicle was in transit and reassuring me they were doing the People were exceptionally helpful and friendly. They were able to let me know where my vehicle was in transit and reassuring me they were doing their best. More

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Another Positive Experience I was greeted promptly. The service rep advised me of the service that would be done and time that it would take, then I proceeded to wait in an area I was greeted promptly. The service rep advised me of the service that would be done and time that it would take, then I proceeded to wait in an area that was comfortable. The car was ready in the amount of time described and was washed. After explaining all that was actually done during service I was able to pay for service quickly and was on my way. A very positive experience. More

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