Angel Rodriguez | Page 4

Everyone was a pleasure to work with at Lexus of North Miami. We drive down from Palm Beach. Miami. We drive down from Palm Beach. More

by DickinsonS Verified Customer Verified Customer

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My 5-star rating is specifically based on my experience with Efrain Ponce. He is extremely accommodating (even of special needs of his customers), personable, and forthright. His service is superb, and h with Efrain Ponce. He is extremely accommodating (even of special needs of his customers), personable, and forthright. His service is superb, and he does his utmost to make his customers comfortable and to provide a pleasurable experience. He is efficient and respectful of the customer's time and needs. He interacts beautifully and listens well, in contradistinction to many dealership sales reps who are script regurgitators and only pretend to listen. Efrain is the best. To be frank and clear, I do not have an equally high opinion of the dealership management in general. On each occasion that I have transacted with Lexus of North Miami, I have been subjected to deceptive practices by management, which I have ultimately been able to overcome and avoid by virtue of my own vigilance. Not to say that Lexus of N. Miami is unique in this regard - my experience with all auto dealerships has been similar. All told, I put up with the nonsense because of the superior service provided by Efrain Ponce. In an era where there has been tremendous degradation and depersonalization of corporate customer service, generally, I appreciate the consummate professionalism of Efrain all the more! I am also giving a 5-star rating for Abe Oma (finance) and also laud his professionalism. More

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Gus Called to offer help after buying my new car. Gus sounded concerned at first, made promises and never called back, no follow up just like the sales person Jade who lied to me on multiple occasion Gus sounded concerned at first, made promises and never called back, no follow up just like the sales person Jade who lied to me on multiple occasions after delivering my new car. She left me on my own from day one to deal with a technical issue that took 3 weeks to resolve spending 8 hours on the phone to have resolved. Lexus of north Miami is the worst Lexus purchase out of the 4 Lexus I’ve bought. I’ll never go back there, not even for service. More

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Best dealership experience ever! Amazing facility and selection! Kon, Frank, Gus and Joel helped us out with everything we needed! Would 100% recommend to anyone wanting to come in f Amazing facility and selection! Kon, Frank, Gus and Joel helped us out with everything we needed! Would 100% recommend to anyone wanting to come in for a new or pre owned car! Great deals and great service! More

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Wonderful, easy, and pain-free experience leasing my new, gorgeous Lexus TX from Carlos and Angel at Lexus of North Miami. gorgeous Lexus TX from Carlos and Angel at Lexus of North Miami. More

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I like to wait a few months before I leave reviews, I purchased a 23 GX at the end of November and the process was so simple. Angel and Alex Mejias took good care of me and got me the right deal. Todd wa purchased a 23 GX at the end of November and the process was so simple. Angel and Alex Mejias took good care of me and got me the right deal. Todd was my finance manager and all the paperwork ready to go which made the process so simple. After the delivery process Alex has stayed in contact with me to make sure everything is well with the car. This is my 4th Lexus from North Miami. More

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I love this place, it has a good and clean environment, I love working with Maria because she is an easy person to deal with and very friendly, she treats the client with great respect and offers a transpare love working with Maria because she is an easy person to deal with and very friendly, she treats the client with great respect and offers a transparent and quality service. If you want to make a great deal come to her. Maria Morrone is the best. On the other hand, without belittling the other managers, I have to say that Angel is the best since he does not hesitate to give you a quick and precise answer to each of your questions. And finally Mathew the financier goes out of his way to help you and offer you as much financial information as possible. I recommended this place 100% More

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DO NOT BUY FROM THIS DEALERSHIP! !!! *******HORRIBLE EXPERIENCE!!!! Customer service & management is lacking tremendously! I wish I could give 0 stars! !!! *******HORRIBLE EXPERIENCE!!!! Customer service & management is lacking tremendously! I wish I could give 0 stars! More

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I bought a LC500 convertible at this location and the experience at that moment was great. Just after a couple of months I just went back because the convertible was just to small for me and I wanted to experience at that moment was great. Just after a couple of months I just went back because the convertible was just to small for me and I wanted to trade for the IS500 The advertised price online for the specific car I wanted is 67k as well as the price reflected on the window sticker . When I start doing the paperwork they changed the price to 80k( 13k over the Real price of the car) this is without even previously telling me!! I left the dealer very disappointed, I have recommended this place to so many friends and as a returned customer buying luxury vehicles I honestly never thought they will just try to rip me off this way. When I asked to my sales person she just said: sorry, there is high demand so we are charging more. I will not buy a Lexus again after this experience. Luckily there are many other options More

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Denis was great! Helped us pick out the perfect car for me and answered our numerous questions. 10/10 I would recommend to everyone I know! me and answered our numerous questions. 10/10 I would recommend to everyone I know! More

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