Annie Thompson
Annie Thompson at Dean Team Subaru Volkswagen

Annie Thompson

Service Advisor

Dean Team Subaru Volkswagen

15121 Manchester Road
Ballwin, MO 63011

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4.9
220 Reviews
4.9

220 Reviews

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220 Reviews of Annie Thompson

October 21, 2025

Dealership Rating
Employee Rating

Had a dead battery, got a jumpstart, and drove directly to the dealer. They determined the battery was dead and replaced it and fixed a flat tire. This was all unscheduled, they took care of the problems i More

by Gmil12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 21, 2025

Dean Team Subaru Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Dean Team Subaru Volkswagen, we look forward to having you as a valued customer for many years to come!

October 14, 2025

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They took care of my problem. They were very courteous. The Customer lounge was comfortable More

by bonitajot10
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Price

Oct 14, 2025

Dean Team Subaru Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Dean Team Subaru Volkswagen, we look forward to having you as a valued customer for many years to come!

October 13, 2025

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Excellent service. Answered my questions with great patience and knowledge. Appreciate the comfortable waiting area More

by Tippy
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 14, 2025

Dean Team Subaru Volkswagen responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Dean Team Subaru Volkswagen. We look forward to having you as one of our valued customers for many more years to come!

September 26, 2025

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My sales associate, Luci, was easy to work with and made sure I had all the info I needed. She was friendly and accommodating to my busy schedule as a working mom with two young kids. The finance people wer More

by mjkippenbrock
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 26, 2025

Dean Team Subaru Volkswagen responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Dean Team Subaru Volkswagen!

September 09, 2025

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This was my first time having service work done at Dean Team, I had a trailer hitch installed on my Subaru Outback I had just purchased. The experience was great! The price I was quoted was reasonable, I More

by Dennis
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Annie checked me in and was great, by the time the service was done, she was gone for the day and a young guy handled the rest, I wish I could remember his name, don't recognize a picture on the list, he was great as well.

Sep 09, 2025

Dean Team Subaru Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 19, 2025

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Employee Rating

Dean Team's service drpartment has always been super helpful, patient, and courteous. They explain everything to me so that I understand it. However, I do have a complaint about your app. Trying to More

by sunset62036
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Price, Duke Iwata

Jul 20, 2025

Dean Team Subaru Volkswagen responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience.

June 28, 2025

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Employee Rating

We've had only highly professional and caring service from Sam, Jason, Annie and Parts Dept. More

by Will74
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Sam Goevert , Jason Moore

May 03, 2025

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Paige is fantastic and found us what we were looking for! Really great purchasing experience all around. More

by stallings034
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Price, Duke Iwata, Ike Dean , Paige Greiwe

April 27, 2025

Dealership Rating
Employee Rating

After shopping two other Subaru dealers that day, I walked into Dean Team and Shawn greeted me. I asked him about a Crosstrek I had found online in their inventory. He looked it up, grabbed some keys a More

by FredM44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shawn Nethercott , Jason Moore

April 18, 2025

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Employee Rating

We have leased a Subaru every 3 years now for 9 years. We have nothing but positive reviews for the personnel of sales, service and finance. Sales and service departments are by far the best we’ve ever de More

by Judy Garner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Duke Iwata, Ike Dean, Vito Chirco , John Ostlund

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