Antonio Centeno | Page 11

This is my fourth New Cadillac from Sarant Cadillac and my second purchase from Dominic Vivo; and I would have it no other way. Dominic is great to deal with, NO pressure sales tactics, truly cares about o my second purchase from Dominic Vivo; and I would have it no other way. Dominic is great to deal with, NO pressure sales tactics, truly cares about offering the best possible price value and experience when buying a new car! The whole experience when buying a new car is always a great experience at Sarant, as their people from every department, especially Sales and Service is second to none. More

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Sarant Cadillac - Disregard for Safety - Beware I leased Sarant Cadillac - Disregard for Safety - Beware I leased a 2019 Cadillac CTS AWD 3.6L from Sarant Cadillac in Farmingdale NY, in Dec 2018. I pre-pai Sarant Cadillac - Disregard for Safety - Beware I leased a 2019 Cadillac CTS AWD 3.6L from Sarant Cadillac in Farmingdale NY, in Dec 2018. I pre-paid the total cost of the lease, with a single payment. Approximately 3 days after taking possession of the above vehicle, while attempting to slow down in heavy traffic, the engine suddenly accelerated and with great difficulty I stopped the car by hitting the brake with most of my weight and shifting into neutral. The brake alone was not enough to stop the car. Concerned, I brought the car to Sarant, and they said that nothing was wrong with the car. During 2019 I had at least ten similar events; the acceleration events were intermittent and unpredictable. During 2019, I wrote numerous memos, sent FAX notes to Sarant outlining the sudden acceleration events, and emphasized that the car is very dangerous to the driver as well as to other people on the road. I never received never received a response in writing. I trained myself that in order to get out of a sudden acceleration situation; I had to keep my hand on the stick shift all the time as I was driving, and to move it to the neutral position as soon as an unexpected acceleration event occurred. The car was in the Sarant service shop for a total of at least 20 days, and they said that they could not find a fault. At one point Sarant installed a monitoring device under my seat and a push button on my windshield. They asked me to push the button when a sudden acceleration occurred. By that time, because I was already fearful of the car I severely limited my driving. Therefore no sudden acceleration occurred during the period that the monitor was installed. Moreover, I found it extremely offensive that Sarant found it appropriate to use me as a guinea pig. I showed Sarant personnel, including the Sarant executive manager Antonio Centeno, internet publications that showed that the acceleration problem was not unique to my car. The publications that I showed them were: http://www.carproblemzoo.com/cadillac/cts/car-accelerates-on-its-own-problems.php https://www.classactionsreporter.com/consumer/gm-transmissions-cause-sudden-acceleration-late-stopping-class-action In May 2019, Sarant pointed me to the Cadillac “Customer Satisfaction” service. I was assigned a case number. Over a period of a month, I had at least 10 conversations with this service department. At the end I was offered a $500.00 coupon. I rejected their offer; it was a safety issue not a financial issue. To this day I don’t understand why it was my responsibility to negotiate the safety of the car. In desperation at one point I offered to participate in the expense to replace (and condemn) the car: • Sarant would pay 1/3 of the cost of leasing a new vehicle • Cadillac would pay 1/3 of the cost of leasing a new vehicle • I would pay 1/3 of the cost of leasing a new vehicle Dominic Vivo, the person that sold me the car and was assigned at various times to look for a solution, stated that the problem is that “I have no equity in the car”. Again, it seems that safety was not the issue for Sarant or Cadillac. The acceleration problem continued more frequently in 2020 and 2021. In July 2021 I decided that the danger to my life as well as other peoples’ lives, and the continuous tension and fear I felt while driving the car was too much for me. I returned the car to a different Cadillac dealer significantly before the lease expiration date with approximately 15,500 miles driven (versus 36,000 allotted under the lease contact). Finally, I believe that despite my many warnings that the car is a death trap, the car might be resold. I have urged that this vehicle not be re-leased nor sold. However, given my history with this vehicle in case an unlucky buyer or his descendent will stumble across this note, here is the VIN number of the vehicle: 1G6AX5SS6K0120970 I previously leased many Cadillac sedans, at least 4 cars from Sarant. I liked the Cadillac brand. I liked the service department; they were always polite and efficient. However, this experience is unacceptable. More

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From beginning to the end of this process it was a Pleasure working with everyone in this dealership. They were all friendly professional and all-around great service Pleasure working with everyone in this dealership. They were all friendly professional and all-around great service More

by crginc Verified Customer Verified Customer

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I had a great experience at Sarant Cadillac and am very pleased with my new lease on an XT5 from sales to finance to service pleased with my new lease on an XT5 from sales to finance to service More

by stephen.altomare Verified Customer Verified Customer

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Unlike any other dealership experience, in the BEST way possible. John Nassour was extremely professional and knowledgeable. It was great to work with him and at no point did I ever feel pressured to mak possible. John Nassour was extremely professional and knowledgeable. It was great to work with him and at no point did I ever feel pressured to make a decision.. Mike in finance was the same, friendly and easy to work with. I also had the pleasure of meeting the executive manager, Antonio Centeno. Talk about friendly and professional. He made me very comfortable and relaxed, a feeling I am not used to when it comes to buying a car. It was an absolute pleasure to do business with Antonio and his team. Delivery day was also as smooth as can be. They moved very quickly and the car was perfect. I was blown away by the entire experience, from beginning to end. Thank you Sarant! I will be back again! More

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Everyone was very nice and helpful. They made us feel comfortable but never pressured us into anything. The whole experience was easy and very accommodating. comfortable but never pressured us into anything. The whole experience was easy and very accommodating. More

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Excellent customer service from the start of the process until the day you pick up your vehicle I was very happy with working with Deena & Antonio couldn’t have asked for a better experience you guys are th until the day you pick up your vehicle I was very happy with working with Deena & Antonio couldn’t have asked for a better experience you guys are the best !!! More

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Service Was Done Promptly & Courteous. Get Your Next Cadillac From Sarant And Find Out Why Antonio Centeno And His Team At Sarant Cadillac Are “The Cadillac “ Of Cadillac Dealers. Cadillac From Sarant And Find Out Why Antonio Centeno And His Team At Sarant Cadillac Are “The Cadillac “ Of Cadillac Dealers. More

by ssagonas Verified Customer Verified Customer

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Very patient, professional, knowledgeable salespeople. Worked hard to meet our expectations and get us exactly what we wanted. Worked hard to meet our expectations and get us exactly what we wanted. More

by KEN93 Verified Customer Verified Customer

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Eli is very professional and helpful. He offered great price. We are very happy with our shopping. Highly recommended! If you need a car, come and ask for Eli! price. We are very happy with our shopping. Highly recommended! If you need a car, come and ask for Eli! More

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