Artie Gissinger | Page 11

more than i expected MY WIFE AND I JUST STOPPED BY THE BODY SHOP TO DROP OFF SOME DONUTS FOR THE BODY GUYS, THEY DID SOME WORK BACK IN JUNE, AND I PROMISED THEM DONUTS, AN MY WIFE AND I JUST STOPPED BY THE BODY SHOP TO DROP OFF SOME DONUTS FOR THE BODY GUYS, THEY DID SOME WORK BACK IN JUNE, AND I PROMISED THEM DONUTS, AND I FORGOT (SORRY AGAIN GUYS) BUT THE PAINT WAS A PERFECT MATCH, OVERALL " GREAT JOB GUYS". More

by ADAM/KAREN OBRST Verified Customer Verified Customer

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Collision Repair Excellent communication and quality of repair. Steve and Artie made the entire process and experience go very smoothly. Kudos to the tech that did t Excellent communication and quality of repair. Steve and Artie made the entire process and experience go very smoothly. Kudos to the tech that did the repairs as well.... More

by CLEVFAN06 Verified Customer Verified Customer

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Klaben delivers once again We have been a loyal Klaben customer for 25 years. For the last five years and two vehicles (we lease), Terry has been our go to man. He is who we sen We have been a loyal Klaben customer for 25 years. For the last five years and two vehicles (we lease), Terry has been our go to man. He is who we send all our friends and referrals to. He is always available to answer any questions or concerns we have. He is always friendly and knowledgeable and goes beyond the call of duty. Kim has been taking care of us when it comes to servicing our vehicles for 20 plus years. She is my go to lady! for my family, it will always be Klaben Ford. More

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Beyond expectations Bought the car from a distance away, Klaben went well out of their way to make the service experience pleasant and pain-free. Extremely well done - gr Bought the car from a distance away, Klaben went well out of their way to make the service experience pleasant and pain-free. Extremely well done - great to deal with real humans. More

by DixonL2 Verified Customer Verified Customer

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Body Shop Repairs-MKX When I shut the garage door before shutting the gate on my newly purchased MKX my heart sunk. Nate Bryant, my sales consultant told me to call him if When I shut the garage door before shutting the gate on my newly purchased MKX my heart sunk. Nate Bryant, my sales consultant told me to call him if I needed anything. Feeling awful about my negligence I contacted Nate. Nate asked me to meet him at his office. When I arrived, he escorted me to the Klaben Body Shop and stayed with me the entire time while the damage was being assessed by manager Artie Gissinger. Nate certainly went above and beyond making certain I was in good hands. Artie and his team repaired my MKX to perfection. I appreciated Artie's patience and willingness to go above and beyond. I just can say enough about this Klaben Family. Thank you Nate and Artie! More

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Recommended without hesitation: Fantastic (ask for Nate!) Excellent sale experience - came from nearly 2 hours away because Klaben had the Certified Escape we wanted (color, interior, options). I read the rev Excellent sale experience - came from nearly 2 hours away because Klaben had the Certified Escape we wanted (color, interior, options). I read the reviews but expected a "good car dealer" experience,. nothing more. Was very pleasantly surprised, and continue to be, by the sales process, follow-ups, and support. Could not have been more pleasant or "human" during the sale process, noting everything about the car, the tutorial, and the overall deal, even though it was late in the day and several people stayed late to help us. Did have one issue with the car which we couldn't notice during the test drive (it was raining), which was a wind noise around the windshield - a fairly common issue with the Escape. Klaben went out of their way to rectify the situation, checking TSB's and making the recommended repair very quickly. Special mention to Nate (Nathanael Bryant) from Sales, who willingly spent a chunk of his personal time making sure we were taken care of; well above and beyond expectations. The car was done on time, done correctly, even cleaned before the return... AND Klaben coordinated the fix with our vacation travel so we didn't miss a beat on the way out or back. VERY well done, better experience than I've had at nearly any retail establishment, ever. And a special "well done" to Nate - thank you. You've singlehandedly restored my faith in humans and the auto sales/buying experience - and I've dealt with a lot of car dealers, even brands like Mini who pride themselves on such service. Well done. More

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Recall Work for my GT350 - Klaben was the Clear Choice I live in Columbus, OH and drive 2.5 hours to purchase and service my Ford vehicles at Klaben Ford - I think that says it all. The entire team, from I live in Columbus, OH and drive 2.5 hours to purchase and service my Ford vehicles at Klaben Ford - I think that says it all. The entire team, from management to sales to service to body shop to detailing, is top notch. More

by goodkd Verified Customer Verified Customer

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Repairs to vehicle Never would I of thought that a car accident and the hassle would be so simple. From the first phone call to the end, this place made it easy for me. Never would I of thought that a car accident and the hassle would be so simple. From the first phone call to the end, this place made it easy for me. I have 5 kids and they made me feel at ease from towing my car to rental car being dropped off to me. And also the same for when my car was done. Quick, prompt service. Kept me informed the whole time. More

by vickiwalls2016 Verified Customer Verified Customer

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This dealership treats you like family! We have now purchased 4 cars in the past three years from Klaben...all with Dan Peters as our salesman. My late father inlaw was in car sales his ent We have now purchased 4 cars in the past three years from Klaben...all with Dan Peters as our salesman. My late father inlaw was in car sales his entire life so my husband is very particular about his salesman as it's been tough to find someone like his dad...that is until we met Dan. He's attentive, he's responsive, he's not pushy and he's very knowledgeable! Everyone at Klaben is friendly and treats you like family! There's nowhere else I'd rather buy a car! Stop by and see Dan! You won't regret it! We've also had collision work done at Klaben Collision. Artie is amazing! Best customer service I've ever received and their work is impeccable! More

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Awesome experience! I have now leased two cars from Klaben and I am so happy I did! Working with Dan Peters and the entire Klaben crew is always a pleasure! I have had wo I have now leased two cars from Klaben and I am so happy I did! Working with Dan Peters and the entire Klaben crew is always a pleasure! I have had wonderful collision work done here, the service department is always wonderful, & Dan I always there for me whenever I need him! See you next time Klaben! More

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