Ashly Crumel
Ashly Crumel at Autohaus BMW

Ashly Crumel | Page 4

BMW Product Genius

Autohaus BMW

3015 S. Hanley Road
St. Louis, MO 63143

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5.0
41 Reviews
5.0

41 Reviews

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41 Reviews of Ashly Crumel

November 21, 2024

Dealership Rating
Employee Rating

One of the best dealerships in Saint Louis. I had a wonderful experience with the sales, genius and finance associates. Low pressure and professional. Be sure to ask for Brad! More

by newcarbuyerstl
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Emerson , Brad Mares

Nov 21, 2024

Autohaus BMW responded

Thank you for the great review! We are please to know about your positive experiences with us. We grateful to have such a positive and prompt staff. Brad is one of the best! Thank you for choosing Autohaus!

November 20, 2024

Dealership Rating
Employee Rating

Lack of respect for me. Kept calling me by my first name. I am a customer. I asked not to call me by my first name but was refused. In my profession that is considered a per More

by Jak8018
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Heather Vivrett, Myles Klaric , Patti Kupfer, Brad Mares

Dec 14, 2024

Autohaus BMW responded

We apologize for addressing you by your first name and for causing you so much distress. We are so sorry to hear that your New BMW purchase was less than stellar. If you are still needing help with finalizing your purchase or would like to discuss this further, please contact our General Manager, Joe Emerson, at 314-727-8870.

Nov 20, 2024

Jak8018 responded

On day of delivery they weren't ready for me. You should have called and told me you were running late. Lots of waiting and still am waiting for the second key. Maybe by this Friday.... so I am told.... I feel like I am being played.... so sad. Totally different from the first time I bought from this dealership... There will not be a third time or a recommendation.

November 14, 2024

Dealership Rating
Employee Rating

Excellent customer service — above & beyond. Team is knowledgeable, Friendly & always smiling. They genuinely care about the customer. More

by C.Mack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Buie, Zinaida Bajramovic

Nov 14, 2024

Autohaus BMW responded

Thank you for the review! We appreciate you taking the time to let us know about your experience! If there's anything else we can help you with, please let us know.

March 13, 2024

Dealership Rating
Employee Rating

Fantastic experience at Autohaus BMW all around especially my salesperson Brandy who did a great job—I will definitely recommend them to friends— More

by Scotttan211
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Emerson , Brandy Wise

Mar 14, 2024

Autohaus BMW responded

Thanks for the 5 - star review! We're delighted that you enjoyed Brandy, and we always strive to give our best to help our customers. I'm glad we exceeded your expectations!

February 20, 2024

Dealership Rating
Employee Rating

Great service and easy to work with. Great cars to choose from and salesperson was great. More

by Dcaito
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 20, 2024

Autohaus BMW responded

Thank you for the 5 - star review! We are happy to be of service and look forward to seeing you next time!

January 18, 2024

Dealership Rating
Employee Rating

I had a very positive experience working with the team at Autohaus. Jens was a pleasure to work with and Ashley at the Genius Bar was knowledgeable and excellent. More

by kathyclawton
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jens Petermann, Heather Vivrett

Jan 19, 2024

Autohaus BMW responded

Dear Kathy, thank you for the 5 - star review!. We are thrilled to hear that you had a great experience with us and look forward to working with you again!

January 07, 2024

Dealership Rating
Employee Rating

Service is scheduled and completed with high quality, everything is good including courtesy service, got battery replacement discount, thank you for your Job. More

by George Guo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 08, 2024

Autohaus BMW responded

George, we appreciate your business and value your feedback. If there is anything else we can do for you, please let us know!

January 04, 2024

Dealership Rating
Employee Rating

Waited an hour in dealership before seeing finance manager at car delivery. Two documents were not presented for signature; had to sign documents next day electronically. At delivery Ashley did a f More

by bcartmill
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Heather Vivrett, Nick Markovic

Jan 15, 2024

Autohaus BMW responded

Thank you so much for your purchase of your New BMW, we hope you have many happy years with your Ultimate Driving Machine! We are sorry to hear of your disappointment in the 1 hour delay to our Finance Department on the 2nd of January, our busiest delivery day of the year. This process depends on everything including computer systems and financial services programs operating at peak performance, unfortunately, there were a few glitches that day. We appreciate your patience and your kind words about Ashley. Thank you and have a great day!

January 03, 2024

Dealership Rating
Employee Rating

3rd car I have purchased for Nick and Autohaus in the last 3 years. Nick is the best, really takes care of me. The whole staff at Autohaus is great to work with even Joe!!! More

by Tom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Todd Cherry, Heather Vivrett, Nick Markovic , Joe Emerson

Jan 03, 2024

Autohaus BMW responded

Dear Tom, we greatly appreciate your loyalty to us and thank you for sharing your experience with us! We look forward to working with you again!

December 30, 2023

Dealership Rating
Employee Rating

Brandy did a great job of finding the perfect vehicle with a great deal for me. Also gave top dollar for my trade. Loving my first BMW! More

by JS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandy Wise

Dec 30, 2023

Autohaus BMW responded

That you for the great review! We are pleased to know about your positive experiences with us. We have such a positive and prompt staff. Brandy is one of the best! Thank you for choosing Autohaus BMW!

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