Austin Shemon | Page 3

We bumped into a problem at vehicle delivery; the delivered vehicle was not the one we ordered (different color and $3,000+ more in options). Rob, Justin Harbert, and others took charge to investi delivered vehicle was not the one we ordered (different color and $3,000+ more in options). Rob, Justin Harbert, and others took charge to investigate. The result was a price adjustment for the delivered vehicle, acceptable to us, and we took delivery. This is one example of why we have been customers of MB of Hagerstown for more than 25 years. Thanks MB of Hagerstown. Mary and Gary Miller More

Helpful 0

Report | Print

Mercedes-Benz of Hagerstown displays outstanding customer service. They take the stress out of buying a car and walk you through the different models offered. Help you settle on the model that best fits you service. They take the stress out of buying a car and walk you through the different models offered. Help you settle on the model that best fits your needs and budget. I have purchased several cars from them over the years and highly recommend their dealership. More

Helpful 0

Report | Print

Kyle is an excellent sales liaison, and I say liaison because he was not pushy at all. The car with the options that we wanted was not in stock at dealership so Kyle went out in the hunt to ensure that w because he was not pushy at all. The car with the options that we wanted was not in stock at dealership so Kyle went out in the hunt to ensure that we got exactly what we were looking for. It was a great car buying experience and we highly recommend Kyle. More

Helpful 0

Report | Print

Probably the easiest car buy that I've had after 16 vehicles and in more than 40 years . . Barry made this easy way too easy . . even on his days off, he kept through in contact through texts and email vehicles and in more than 40 years . . Barry made this easy way too easy . . even on his days off, he kept through in contact through texts and emails . . so all I had to do was show and sign! My purchase required me driving 100 miles to this quaint dealership, but it was well work it. Austin was equally pleasant and efficient. I plan on keeping this vehicle for a while, but if I change my mind, MB of Hagerstown will be a the top of my list! More

Helpful 0

Report | Print

Barry London is always a joy to work with. His dedication and determination make the car shopping experience simple and efficient. My car is the fourth we have purchased from him and there i His dedication and determination make the car shopping experience simple and efficient. My car is the fourth we have purchased from him and there is a fifth due soon. Thanks, again, Barry! In addition, Austin Shemon explained the leasing information in simple, easy to understand terms. What a pleasant experience. More

Helpful 0

Report | Print

Friendly and personable. Good people with to do business .Having been buying cars for about 30 years from Hagerstown Mercedes Benz . Good people with to do business .Having been buying cars for about 30 years from Hagerstown Mercedes Benz . More

Helpful 0

Report | Print

Rob was very easy to work with, very professional, genuinely engaged, and made the process enjoyable. Austin was amazing as always, it's always a pleasure to deal with him and his knowledge and prof genuinely engaged, and made the process enjoyable. Austin was amazing as always, it's always a pleasure to deal with him and his knowledge and professionalism. More

Helpful 0

Report | Print

Rob was professional, friendly, and extremely helpful as I inquired and bought our new pre-owned car from Mercedes of Hagerstown. The day my wife and I returned to pick up the car the process was seamless. I inquired and bought our new pre-owned car from Mercedes of Hagerstown. The day my wife and I returned to pick up the car the process was seamless. Rob went over all of the details, and Austin had all of the paperwork neat and organized for us to sign. It was a great all-around experience. More

Helpful 0

Report | Print

No fuss. No wasted time. Personable and professional people. Would have bought two if I could have! No wasted time. Personable and professional people. Would have bought two if I could have! More

Helpful 0

Report | Print

Excellent customer service and dealership! Barry, Rob and Austin were fantastic, very friendly and professional. Once I made the decision to buy the car- in and out within an hour! Barry, Rob and Austin were fantastic, very friendly and professional. Once I made the decision to buy the car- in and out within an hour! More

Helpful 0

Report | Print