Austin Shemon
Austin Shemon at Mercedes-Benz of Hagerstown
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Austin Shemon | Page 4

Sales Manager

Mercedes-Benz of Hagerstown

1955 Dual Highway
Hagerstown, MD 21740

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4.9
406 Reviews

Dealership Experience

17 yrs, 6 mos

4.9

406 Reviews

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406 Reviews of Austin Shemon

March 11, 2023

Dealership Rating
Employee Rating

Rob was great! However, they sold me a vehicle with a suspension issue that is costing me $1,600 a month later to be fixed. If you're buying a used vehicle, ensure More

by Erichockenberry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Rob Edmonds

Mar 15, 2023

Mercedes-Benz of Hagerstown responded

Eric, while we are happy to hear you had such a great experience with Rob, it's unfortunate to hear about the suspension issue. Each of our vehicles for sale go through an extensive OEM and/or State Inspection process. I personally searched through all of our customer sales and service records for this vehicle, only to find no mention of a faulty suspension. Of course, that's not to say mishaps don't exist. In the future, please contact me or Marty Gillions right away with any potential issues prior to purchasing or taking it to another service facility. You can reach either of us at (301) 733-2301. Thank you, Justin Harbert | General Manager

Mar 15, 2023

Erichockenberry responded

When I bought the vehicle, it was no longer under warranty. Rob told me if I had any issues down the road it would need to be serviced at an Acura dealership, so that's where I took it. He said he didn't know anything about Acura's as you all sell Mercedes. Immediately after the Acura dealership identified and fixed the issue I called Rob to discuss the matter. The only thing he was concerned with was the negative review, not making the situation right. After discussing what was wrong with the vehicle, I asked him if there was any possibility of reimbursing me. I told him I could send over all of the paperwork from the Acura service department. He told me he would look into the matter and talk to his boss/service department about possibly reimbursing me for part/all of the cost. That was on Saturday and I've heard nothing back from anyone.

Mar 18, 2023

Erichockenberry responded

A week later and I've yet to be contacted by anyone. Why would I contact your dealership if I have any future issues when you're ghosting me and refuse to make this situation right!?

March 10, 2023

Dealership Rating
Employee Rating

Kyle and Austin were great to work with and made my purchase easy. I would recommend anyone looking to buy to you guys a try. More

by eac65
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyle Swanson , Charlie Baker

Mar 10, 2023

Mercedes-Benz of Hagerstown responded

Kyle and Austin will appreciate the shoutout! Thank you for working with us here at Mercedes-Benz of Hagerstown.

February 24, 2023

Dealership Rating
Employee Rating

Barry has always found the car with all the accessories that I was looking for. MB of Hagerstown has always taken care of all my concerns. More

by DocPINCH
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Feb 27, 2023

Mercedes-Benz of Hagerstown responded

We're elated that Barry and the rest of the Mercedes-Benz of Hagerstown team have attended to all your needs! Thank you for the 5-star review. Safe travels, and we'll see you next time!

February 18, 2023

Dealership Rating
Employee Rating

We had a wonderful experience at Mercedes-Benz of Hagerstown with our recent CPO purchase. This is our first Mercedes and first time working with this dealership. Barry was friendly, patient, and v More

by ScottM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Barry London

Feb 20, 2023

Mercedes-Benz of Hagerstown responded

Thank you for the review, Scott. We are glad to hear that Barry was patient, friendly, and nice to work with. Congrats on your first Mercedes-Benz! Once you go Mercedes, you never go back. Enjoy! --Mercedes-Benz of Hagerstown team

February 05, 2023

Dealership Rating
Employee Rating

We had a wonderful experience with Barry & Mercedes Benz of Hagerstown. Barry was very knowledgeable and helpful. We highly recommend Mercedes Benz of Hagerstown. More

by colleen Daiger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Barry London

Feb 06, 2023

Mercedes-Benz of Hagerstown responded

Colleen, thank you for the review! We are so glad to hear that Barry delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Mercedes-Benz of Hagerstown!

December 20, 2022

Dealership Rating
Employee Rating

This group of professionals are the very best at customer service from the beginning to the end and long after you're gone they stick with you to make sure you have the best experience. My daughter 16 wants More

by hotshot2starpower
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyle Swanson, Christine Thomas

Dec 21, 2022

Mercedes-Benz of Hagerstown responded

Thank you for the great review! We are so glad to hear that you had such a successful experience working with the Mercedes-Benz of Hagerstown team. Drive safely, and we hope to see you back again down the road!

November 30, 2022

Dealership Rating
Employee Rating

We came in simply to test drive a Mercedes among other models we were considering. We had never driven a Mercedes before. We were so impressed with the vehicles we test drove and with Barry London’s knowl More

by djschug
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Barry London, Christine Thomas

Dec 01, 2022

Mercedes-Benz of Hagerstown responded

Thank you for your great review. We're glad to hear that Barry worked hard to assist you and ensure you had a seamless car-buying experience. Congrats on the new ride, and we'll see you again next time here at Mercedes-Benz of Hagerstown!

October 19, 2022

Dealership Rating
Employee Rating

Rob was professional, friendly, helpful, respectful, knowledgeable, and very responsive to our needs. Wish we found Hagerstown Mercedes’ sooner! More

by Mtmilford
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Edmonds

Oct 19, 2022

Mercedes-Benz of Hagerstown responded

We're glad you had a wonderful experience with Rob and the Mercedes-Benz of Hagerstown team! Thank you for your business and five-star review - we're at your service whenever you need us next! Take care!

August 09, 2022

Dealership Rating
Employee Rating

Rob & Austin were an absolute pleasure to work with. This is now my third vehicle from Mercedes-Benz of Hagerstown – could not imagine going anywhere else. My vehicle was in for routine service, and Lis More

by dwoolfson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 09, 2022

Mercedes-Benz of Hagerstown responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Rob, Austin, Lisa, and the Mercedes-Benz of Hagerstown team. We will be sure to pass on the kind feedback to them. Drive safely, and we hope to see you again down the road!

July 25, 2022

Dealership Rating
Employee Rating

This is the best experience I've had in a dealership, the experience was second to none. I HIGHLY recommend this dealer.If you end up going, ask for Rob Edmunds! You wont regret it! More

by victorusmc
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Edmonds, Lisa Stonebraker

Jul 25, 2022

Mercedes-Benz of Hagerstown responded

Victor, what better way to start out the week than seeing your awesome review! We sincerely appreciate you taking the time to leave such kind words about your experience with Rob, and we can't wait to see you again at Mercedes-Benz of Hagerstown. Thank you again!

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