Austin Shemon | Page 4

Lexi was the best! Professional, kind, considerate, patient. She made the entire process fun and exciting! P Professional, kind, considerate, patient. She made the entire process fun and exciting! P More

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This is the 3rd car that I have purchased from Hagerstown Mercedes and have always felt that I’m been treated fairly and as a valued customer. Mercedes and have always felt that I’m been treated fairly and as a valued customer. More

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Attentive, courteous, knowledgeable, friendly, reliable, the salesperson try to get me the best deal and finance the salesperson try to get me the best deal and finance More

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It had been a few years since we purchased a new vehicle but working with Mercedes-Benz of Hagerstown is always a pleasure. They provide professional service from sales, management, financing and the ladies but working with Mercedes-Benz of Hagerstown is always a pleasure. They provide professional service from sales, management, financing and the ladies in the office. Thanks Barry London for the excellent service and to Mercedes-Benz of Hagerstown. More

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Thank you Kyle for a wonderful buying experience. From the day I walked in the dealership in August up to and including when I took possession of the car January 24th, your service has been exemplary From the day I walked in the dealership in August up to and including when I took possession of the car January 24th, your service has been exemplary! I ask a lot of questions and you not only responded, but encouraged them to ensure I had all available information to make the best decision. Your patience and personable personality made me feel like I was working with someone who truly cares about the customer. You did everything in your control to make this a great experience….. you are, without a doubt, the MVP! More

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Another 5 star transaction! This was experience number three for me with Barry London and Mercedes Benz of Hagerstown, and it was smooth sailing from beginning to end. I absolu This was experience number three for me with Barry London and Mercedes Benz of Hagerstown, and it was smooth sailing from beginning to end. I absolutely LOVE my new Mercedes! More

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This was my first time dealing with Kyle or Mercedes-Benz of Hagerstown. Kyle was was excellent along with everyone else that I came into contact with. All questions were answered. of Hagerstown. Kyle was was excellent along with everyone else that I came into contact with. All questions were answered. More

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Rob Edmonds very professional, enjoyed doing business with you. I wish I could have bought the 2016 Mercedes GTS, but that could be my next car, keep in touch. I am very happy with my 2020 Honda Accord H with you. I wish I could have bought the 2016 Mercedes GTS, but that could be my next car, keep in touch. I am very happy with my 2020 Honda Accord Hybrid Touring. Thanks for making this a painless transaction. I bought my first car from your dealership in 1985, a black 1984 Toyota Celica Supra, I enjoyed that car for over 15 years. I don't know why but I keep buying used Japanese cars from your Mercedes Dealership. No matter what you buy I feel confident that you will get good service and sales experience from Brandon Youngers Mercedes Dealership. Enjoy the Ride! More

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I have purchased four, band new Mercedes since 2002. I have been driving Mercedes for the past 20 plus years. I have given all my repair and maintenance business to Mercedes-Benz at Hagerstown for tha I have been driving Mercedes for the past 20 plus years. I have given all my repair and maintenance business to Mercedes-Benz at Hagerstown for that 20 plus years. This year, 2023, all of my Mercedes are getting old, so I'm looking for 2 or 3 new Mercedes. I contacted the Hagerstown dealer, and the dealer convinced me that buying a Certified Pre-owned car from them is the best deal because it would give me a 5 year, unlimited miles warranty. They found me a 2023 GLA, and we worked out a deal for the first of the new Mercedes. I am a simple buyer because I do not need financing, I am paying cash. Today they delivered the car. Since I have never bought a used car before, I confirmed with the dealer sales that the 5 year warranty starts today, (12/12/2023) and runs until 12/12/2028. It was confirmed by the sales at the time of signing the title in my house. Little did I know that the vehicle actually only carried a three year manufacture's warranty, plus one year dealer warranty. It was not a five year warranty as it was confirmed again to me today. I was very upset about being mislead. I tried to contact Austin, the sales manager. He threatened me by saying that if I returned the vehicle, they would never let me do business with them again. They don't appreciate any business that I have been given to them for the past 20 plus years. After what he said, I immediately drove the car back to the dealer to return it. After I got to the dealership, the General Manager, Justin, threatened to call the police on me. He wouldn't allow me to stay in the dealership as I waited for my husband to pick me up. It is winter here, it just snowed this morning, it was very cold outside. However, Justin wouldn't let me stay inside. He threatened to call the police if I did not leave immediately by yelling, "GET OUT OF MY SHOWROOM!." He kept yelling, "GET OUT, GET OUT!" across the showroom. Not only did he not appreciate the business I have been giving them, he continued to yell across the showroom. He screamed, "YOU HAVE BEEN NOTHING BUT TROUBLE FOR THE PAST 20 YEARS." He has never wanted me as a customer. I am Asian and female. He threatened and bullied me in his showroom. I truly believe that he is a racist, sexist and xenophobic. Honestly, I don't need to buy three more new Mercedes. I have so many options, but I'm certainly going to file a formal complaint against the sales manager Austin and general manager Justin at "Mercedes-Benz at Hagerstown". More

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I’ll definitely recommend Mercedes of Hagerstown. The whole staff is fantastic!! If you’re looking to purchase, ask for Kyle, he’s fantastic!! He goes above and beyond to make sure you get exactly wh The whole staff is fantastic!! If you’re looking to purchase, ask for Kyle, he’s fantastic!! He goes above and beyond to make sure you get exactly what you’re looking for. Trust me, you won’t regret it!! More

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