Austin Shemon
Austin Shemon at Mercedes-Benz of Hagerstown

Austin Shemon | Page 6

Sales Manager

Mercedes-Benz of Hagerstown

1955 Dual Highway
Hagerstown, MD 21740

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5.0
433 Reviews

Dealership Experience

19 yrs, 5 mos

5.0

433 Reviews

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433 Reviews of Austin Shemon

May 30, 2023

Dealership Rating
Employee Rating

Probably the easiest car buy that I've had after 16 vehicles and in more than 40 years . . Barry made this easy way too easy . . even on his days off, he kept through in contact through texts and email More

by mauriceclemons1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Barry London

May 31, 2023

Mercedes-Benz of Hagerstown responded

We're thrilled to hear that Barry and Austin could provide you with such an easy and pleasant car-buying experience here at Mercedes-Benz of Hagerstown! Thank you for choosing our dealership and taking the time to share your thoughts. We appreciate your business and hope you enjoy the ride!

May 18, 2023

Dealership Rating
Employee Rating

Barry London is always a joy to work with. His dedication and determination make the car shopping experience simple and efficient. My car is the fourth we have purchased from him and there i More

by Pitamania
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Barry London

May 18, 2023

Mercedes-Benz of Hagerstown responded

We're thrilled to hear that you had a pleasant experience with Barry and Austin at Mercedes-Benz of Hagerstown! It's always a pleasure to assist you in your car shopping journey, and we're grateful for your continued support. Thank you for sharing your kind words about them, and we look forward to seeing you soon for purchase number five!

April 15, 2023

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Friendly and personable. Good people with to do business .Having been buying cars for about 30 years from Hagerstown Mercedes Benz . More

by Law.miller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 19, 2023

Mercedes-Benz of Hagerstown responded

We greatly appreciate your loyalty and kind words! It's always a pleasure to work with you at Mercedes-Benz of Hagerstown. Thank you for your continued business and support.

April 03, 2023

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Employee Rating

Rob was very easy to work with, very professional, genuinely engaged, and made the process enjoyable. Austin was amazing as always, it's always a pleasure to deal with him and his knowledge and prof More

by ndfanbrian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rob Edmonds

Apr 03, 2023

Mercedes-Benz of Hagerstown responded

Thank you for the review! We are so glad to hear that Rob and Austin delivered such a successful purchase experience. Drive safely, and we hope to see you back again at Mercedes-Benz of Hagerstown!

April 02, 2023

Dealership Rating
Employee Rating

Rob was professional, friendly, and extremely helpful as I inquired and bought our new pre-owned car from Mercedes of Hagerstown. The day my wife and I returned to pick up the car the process was seamless. More

by bethany
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Rob Edmonds

Apr 03, 2023

Mercedes-Benz of Hagerstown responded

Bethany, thank you for the review! We appreciate the kind feedback about Rob and hope to see you again at Mercedes-Benz of Hagerstown. Safe travels!

March 27, 2023

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Excellent customer service and dealership! Barry, Rob and Austin were fantastic, very friendly and professional. Once I made the decision to buy the car- in and out within an hour! More

by crawffie49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Barry London, Rob Edmonds

Mar 28, 2023

Mercedes-Benz of Hagerstown responded

Congratulations on your new car! Barry, Rob, Austin, and the entire Mercedes-Benz of Hagerstown team are thrilled to see your glowing review!

March 27, 2023

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Employee Rating

No fuss. No wasted time. Personable and professional people. Would have bought two if I could have! More

by Tribepride4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Barry London, Rob Edmonds

Mar 27, 2023

Mercedes-Benz of Hagerstown responded

Thank you for the review! We appreciate your business and hope to see you back again at Mercedes-Benz of Hagerstown. Safe travels!

March 11, 2023

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Employee Rating

Rob was great! However, they sold me a vehicle with a suspension issue that is costing me $1,600 a month later to be fixed. If you're buying a used vehicle, ensure More

by Erichockenberry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Rob Edmonds

Mar 15, 2023

Mercedes-Benz of Hagerstown responded

Eric, while we are happy to hear you had such a great experience with Rob, it's unfortunate to hear about the suspension issue. Each of our vehicles for sale go through an extensive OEM and/or State Inspection process. I personally searched through all of our customer sales and service records for this vehicle, only to find no mention of a faulty suspension. Of course, that's not to say mishaps don't exist. In the future, please contact me or Marty Gillions right away with any potential issues prior to purchasing or taking it to another service facility. You can reach either of us at (301) 733-2301. Thank you, Justin Harbert | General Manager

Mar 16, 2023

Erichockenberry responded

When I bought the vehicle, it was no longer under warranty. Rob told me if I had any issues down the road it would need to be serviced at an Acura dealership, so that's where I took it. He said he didn't know anything about Acura's as you all sell Mercedes. Immediately after the Acura dealership identified and fixed the issue I called Rob to discuss the matter. The only thing he was concerned with was the negative review, not making the situation right. After discussing what was wrong with the vehicle, I asked him if there was any possibility of reimbursing me. I told him I could send over all of the paperwork from the Acura service department. He told me he would look into the matter and talk to his boss/service department about possibly reimbursing me for part/all of the cost. That was on Saturday and I've heard nothing back from anyone.

Mar 18, 2023

Erichockenberry responded

A week later and I've yet to be contacted by anyone. Why would I contact your dealership if I have any future issues when you're ghosting me and refuse to make this situation right!?

March 10, 2023

Dealership Rating
Employee Rating

Kyle and Austin were great to work with and made my purchase easy. I would recommend anyone looking to buy to you guys a try. More

by eac65
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kyle Swanson , Charlie Baker

Mar 10, 2023

Mercedes-Benz of Hagerstown responded

Kyle and Austin will appreciate the shoutout! Thank you for working with us here at Mercedes-Benz of Hagerstown.

February 25, 2023

Dealership Rating
Employee Rating

Barry has always found the car with all the accessories that I was looking for. MB of Hagerstown has always taken care of all my concerns. More

by DocPINCH
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Feb 27, 2023

Mercedes-Benz of Hagerstown responded

We're elated that Barry and the rest of the Mercedes-Benz of Hagerstown team have attended to all your needs! Thank you for the 5-star review. Safe travels, and we'll see you next time!

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