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Austin Simpson

Overview Reviews (146) Inventory (198)

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Austin Simpson

Austin Simpson | Page 5

Sales Associate

Ken Ganley Ford Parma

8383 Brookpark Rd
Parma, OH 44129

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4.9

146 Reviews

Overview Reviews (146) Inventory (198)

Dealership Experience

6 yrs, 5 mos

Industry Experience

6 yrs, 5 mos

Languages Spoken

English

4.9

146 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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146 Reviews of Austin Simpson

February 15, 2025

Dealership Rating

Employee Rating

The dealership was very nice. Everyone was very helpful. Salesman was very kind and easy to work with Everyone was very helpful. Salesman was very kind and easy to work with More

by bpisciotta8208

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Feb 16, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with great service. We thank you for choosing Ken Ganley Ford Parma!

Feb 18, 2025 -

Ken Ganley Ford Parma responded

Hi, thank you so much for your positive comments about Ken Ganley Ford Parma! We are always more than happy to assist you if anything else comes up. Take care!

February 15, 2025

Dealership Rating

Employee Rating

Austin was incredible. Told him I needed to be in and out under an hour - he had everything ready for me the second I walked in and I walked out feeling better than I came Told him I needed to be in and out under an hour - he had everything ready for me the second I walked in and I walked out feeling better than I came in. If I go ford again in the future, it’ll be with Austin at Ganley in Parma. More

by Brendanqbennett

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tracy Sapienza

Feb 16, 2025 -

Ken Ganley Ford Parma responded

Thanks, Brendan, for your feedback on your recent visit to Ken Ganley Ford Parma. It's great to hear that Austin was able to assist you and that you had such a positive experience.

Feb 18, 2025 -

Ken Ganley Ford Parma responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Parma. We are always more than happy to assist you if anything else comes up. Take care!

February 13, 2025

Dealership Rating

Employee Rating

They don't play games and are willing to make a decent deal even if you are difficult. deal even if you are difficult. More

by Joshua witt

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Nick Feruito

Feb 14, 2025 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out, Joshua. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

February 13, 2025

Dealership Rating

Employee Rating

Cool salesman, very laid back, not pushy. Willing to work with you with your preferences and options Willing to work with you with your preferences and options More

by michaelperry9905

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Feb 14, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review, Michael! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

February 13, 2025

Dealership Rating

Employee Rating

Wonderful opportunity and experience from top tier sales professionals!!! CJ was so kind and helpful with returning my rental to enterprise! I love my purchase!!!!!😆😁😁🤣 professionals!!! CJ was so kind and helpful with returning my rental to enterprise! I love my purchase!!!!!😆😁😁🤣 More

by Georgehharrison3

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Pam Koglman, C.J. Overman, Mark Rezzano, Madelyn Vega , Chris 'Bubba" Andrade, Mike LaScola, Kenneth Miller, Fernando Rodriguez

Feb 13, 2025 -

Ken Ganley Ford Parma responded

George, Thanks for your feedback on your recent visit to Ken Ganley Ford Parma. It's great to hear that CJ was able to assist you and that you had such a positive experience.

January 30, 2025

Dealership Rating

Employee Rating

Great people, great service the only place my family and I use for sales and service. I use for sales and service. More

by Ford12345

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tom Yerace, John Ruper, Matt Palffy, Rich Vargo, Jeremy Watson , Ken Stafford

Jan 31, 2025 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

January 25, 2025

Dealership Rating

Employee Rating

Made the process really easy. Alleviated concerns about switching to electric vehicles. Austin was great. Alleviated concerns about switching to electric vehicles. Austin was great. More

by angarojm

Sales Price Transparency

Trade-in Experience

Purchase Time

Recommend Dealer

Yes

Jan 26, 2025 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

January 16, 2025

Dealership Rating

Employee Rating

We were greeted right away and Austin was very helpful with helping me lease my first car! with helping me lease my first car! More

by faithemaloney

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Jan 16, 2025 -

Ken Ganley Ford Parma responded

Thank you, Faith, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Austin and our team, and we look forward to working with you again.

January 10, 2025

Dealership Rating

Employee Rating

I traded in my 2022 Ford Bronco for a brand new Bronco & I love it! Easy, smooth process! John, Austin & Tracy were all great! Also, Madelyn helped me set up my Ford Pass & Mike filled it with gas. Everyone I love it! Easy, smooth process! John, Austin & Tracy were all great! Also, Madelyn helped me set up my Ford Pass & Mike filled it with gas. Everyone there was so friendly & helpful!! More

by Jodylynn13

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Tom Yerace, Morgan Gallagher, John Ruper, Tracy Sapienza, Madelyn Vega, Tiffany Gonzalez , Mike LaScola

Jan 10, 2025 -

Ken Ganley Ford Parma responded

Jody, Thank you so much for your excellent review! We are so glad that John, Austin, Madelyn, and Tracy had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

December 19, 2024

Dealership Rating

Employee Rating

My experience with Ken Ganley was not good. I was continually contacted by three separate people. None of them seemed to be communicating with the other two. They kept asking me questions I I was continually contacted by three separate people. None of them seemed to be communicating with the other two. They kept asking me questions I had already answered. They seemed very disorganized. More

by BlakeDickson0

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Dec 22, 2024 -

Ken Ganley Ford Parma responded

We're sorry that you didn't have a completely satisfying experience, Blake. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Dec 22, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Dec 27, 2024 -

BlakeDickson0 responded

My complaint was that I was contacted by three people who did not seem to be communicating with each other. As you can see from above - three unelated public responses. Completely boilerplate.

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