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Ben Carlson
Ben Carlson | Page 5
Fixed Operations Manager
DCH Wappingers Falls Toyota
1349 Route 9
Wappingers Falls, NY 12590
135 Reviews
Dealership Experience
11 yrs, 6 mos
Industry Experience
33 yrs, 8 mos
Languages Spoken
English
135 Reviews
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135 Reviews of Ben Carlson
May 18, 2022
Very accommodating, courteous, respectful. Always informed you what’s wrong with ur vehicle and what they are going to do. Always informed you what’s wrong with ur vehicle and what they are going to do. More
by MR.RICHGARD
Verified CustomerOther Employees Tagged: Thomas Hackett, Mathew Rivera , Evin Calderon, Allison Croshier
May 11, 2022
Great service, they give me reminders about when service is coming due and really make it a hassle free process, is coming due and really make it a hassle free process, More
by Callaghmj
Other Employees Tagged: Jason Gasiunas
April 30, 2022
Sales, service and most importantly administration. .top leadership. Retail is a tough business, But they do an excellent job of it. I have been a customer using MANY different car dealers and ma .top leadership. Retail is a tough business, But they do an excellent job of it. I have been a customer using MANY different car dealers and manufacturers . None have come close to the respect and level of competence that drives there business . More
by FAM1712
Other Employees Tagged: Daryl Callahan, Robert Goldberg, Thomas Hackett, Dylan Abell, Jason Gasiunas , Evin Calderon, Allison Croshier, Mike Giordano, Mr. B
April 11, 2022
Always a clean, comfortable waiting area for service. Especially, the work area. Everyone is always pleasant. Especially, the work area. Everyone is always pleasant. More
by Drivers112
Other Employees Tagged: Daryl Callahan
February 21, 2022
Very nice service. Fixed my car and it’s working great. No issues any more. Fixed my car and it’s working great. No issues any more. More
by RSConstruction
Other Employees Tagged: Thomas Hackett
February 01, 2022
The car scheduled to be picked on Monday the 24 g at 2:00pm. When I arrived I was warmly greeted by the salesman and we started the walk through. Everything looked good until we reached the rear passen 2:00pm. When I arrived I was warmly greeted by the salesman and we started the walk through. Everything looked good until we reached the rear passenger door.Thr door had several lightly scratches all over the door. The salesman took pictures and I told him I would not take delivery of the vehicle until all the repairs was done The General Manager wanted to see how bad it was. We went to inspect the car together and he proceeded to try and tell me that the scratches were superficial. My response was, he had access to the expertise and they could repair the vehicle .I was not going to accept that vehicle the way it was and since it was a certified vehicle it had to be repaired.I also mentions that if that couldn’t happen , then mayb I should take my business elsewhere. I was able to take delivery of the vehicle a day later to my satisfaction. More
by CMCDON2195
Other Employees Tagged: Kevin McCarthy , Pinkal Patel, Zion Moore
January 05, 2022
After dropping a vehicle off for service, received a quick response explaining all required work with pricing before authorization to complete. Quick turn-around and exceptional customer service. quick response explaining all required work with pricing before authorization to complete. Quick turn-around and exceptional customer service. More
by Jbonse
Other Employees Tagged: Evin Calderon
November 08, 2021
Professional, honest, efficient and communicative. I had a very positive experience with the entire staff and should any other issues arise with my vehicle, I would have it serviced here. a very positive experience with the entire staff and should any other issues arise with my vehicle, I would have it serviced here. More
by Brenna
Other Employees Tagged: Evin Calderon
October 11, 2021
Unfortunately, Wappenger Falls Toyota takes advantage of its customers. They charged me. $255 dollars for an oil change and two light bulbs. Service Manager Ben Carlson tried to tell me all the Toyota deal its customers. They charged me. $255 dollars for an oil change and two light bulbs. Service Manager Ben Carlson tried to tell me all the Toyota dealerships charge the same price. Completely NOT true. I spoke to all 6 of the closest Toyota Dealerships and none would have charged anywhere close to that. $56 labor on a simple oil change and $ 93 on light bulb I could have done myself in 5 minutes. Mr Carlson told me he would call me back when I complained, however he never returned any of my calls. The place is a complete rip off. BEWARE! More
by mtkv5
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