Bill Larson

I purchased a total of three vehicles was thinking about buying a fourth, but that may all change with a simple trip to the service department. I brought my ram 1500 to get a 21 point inspection of the truc buying a fourth, but that may all change with a simple trip to the service department. I brought my ram 1500 to get a 21 point inspection of the truck because my wife was going to be using the truck in Georgia while visiting my daughter. The service writer Sam called me and told me there was a number of things wrong with the truck we needed to get the radiator , upper control arm, sway bar links and the rear pinion seal all replaced. We agreed to do so over $3000 worth of work done. We scheduled another appointment to get backing plates done to resolve a parking brake issue. The next day we picked it up. Over the weekend we started to hear a loud noise coming from the back of the truck. I called the service department and asked them to see if they could find out where the noise was coming from. The following day my wife went there where a mechanic rode with her. They agreed the sound was coming from the rear differential where they just did the rear pinion seal. Sam the service writer and the mechanic told my wife the truck will be fine. I had my mechanic from my company I work for ride in the truck with me after I heard a banging noise coming from the back of the truck. He informed me it’s coming from the rear differential. He inspected it and found that the differential fluid was quart low. I called Branhaven and spoke to the service manager who informed me that they didn’t want to add any because they didn’t want to charge me twice because they would have to replace the fluid after the backing plates. That is issue number one. The second is on the way down to Georgia we started to hear a rattling noise coming from the middle of the truck and then what sounded like an exhaust leak. The next morning after arriving to our daughters I inspected the exhaust clamp lost a bolt and the other three where extremely rusted where they where almost nothing left to them. I had to fly back home and had my wife bring the truck to a repair shop where they charged us close to $400 to replace two bolts. I called and spoke to the service manager again and after emailing him pictures of the bolts he said you most likely only have an exhaust leak, and it’s cause because we live in the north. That’s all find and dandy but that should have been seen during my initial visit. Not to mention exhaust fumes cause carbon monoxide which is very dangerous. I may just start bringing my bussiness to Milford dodge and jeep for now on if they don’t rectify and make this right. More

Report | Print

Excellent relationship with Branhaven from start to finish from the time I purchased my jeep in 2018 through today. On top of their game, communicative, friendly, thorough, wonderful and every which wa finish from the time I purchased my jeep in 2018 through today. On top of their game, communicative, friendly, thorough, wonderful and every which way! More

Report | Print

Brandon was extremely helpful during the car buying experience. He did a great job and I am so happy with my jeep. experience. He did a great job and I am so happy with my jeep. More

Report | Print

Second car I buy from Anthony and I’m sure there’s many more to come! Very professional, respectful and friendly! Best salesman I’ve seen in years! Keep up with the good work more to come! Very professional, respectful and friendly! Best salesman I’ve seen in years! Keep up with the good work More

Report | Print

Brandon and Bill were excellent partners in my purchase. I was working with 3 different dealers and Branhaven was hands down the best one of them all and easily won my business and will continue to get my b I was working with 3 different dealers and Branhaven was hands down the best one of them all and easily won my business and will continue to get my business. I’ve had 9 Rams and 14 Mopars overall so far and I am looking forward to working again with the good folks at Branhaven again in 42 months for #15! More

Report | Print

I just purchased a third car from Branhaven Jeep. That it's a third purchase speaks for itself. The salesman, Matt Cestaro, was both professional, knowledgeable and friendly. Purchasing a car isn' That it's a third purchase speaks for itself. The salesman, Matt Cestaro, was both professional, knowledgeable and friendly. Purchasing a car isn't something I do often, so I appreciated Matt's well-timed follow-up calls. Altogether, this was a pleasant transaction. If you are looking for a new or used car, begin at Branhaven More

Report | Print

I came in to Branhaven CJDR as a recommendation from my friend who also bought a car from here. She recommended the brand specialist “Jacob”. She couldn’t have been more accurate about his knowledge of the friend who also bought a car from here. She recommended the brand specialist “Jacob”. She couldn’t have been more accurate about his knowledge of the product and his sincerity throughout the process. I am very pleased with my experience and will be recommending everyone I know to Branhaven! More

Report | Print

I worked with Jacob as my main point of contact, he understood me completely and always stayed true to his promises throughout the car buying process, will be back again to buy my next one from him understood me completely and always stayed true to his promises throughout the car buying process, will be back again to buy my next one from him More

Report | Print

Everyone was very professional in the process of purchasing my truck. Service department was a little slow due to lack of staff but overall very good. Bill who helped me out with my purchase was pat purchasing my truck. Service department was a little slow due to lack of staff but overall very good. Bill who helped me out with my purchase was patient with me when asking the situation with a repair in the truck before purchasing it. Jon who took care of the financial part was very professional and helped out with a warranty issue. More

Report | Print

Jacob was a pleasure, understood all my wants and needs, no pressure, very knowledgeable, will absolutely see him again the next time I buy a car no pressure, very knowledgeable, will absolutely see him again the next time I buy a car More

Report | Print