Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Billy Shannon
Billy Shannon at Smythe Volvo Cars

Billy Shannon | Page 4

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.8
132 Reviews

Dealership Experience

3 yrs, 4 mos

Industry Experience

23 yrs, 9 mos

Languages Spoken

English English

4.8

132 Reviews

Write a Review

132 Reviews of Billy Shannon

March 28, 2026

Dealership Rating
Employee Rating

Friendly personnel Billy Shannon was very professional. He answered all my questions and kept me informed More

by Jackmyers335
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Report | Print
Mar 28, 2026

Smythe Volvo Cars responded

Thank you for the five-star rating. We’re glad Billy’s friendly professionalism and clear communication made your Volvo XC40 service more comfortable. We look forward to serving you again. Enjoy!

March 28, 2026

Dealership Rating
Employee Rating

Smythe service was able to get me in same day with no appointment when my car had an issue that was preventing it from being driven More

by TKRAAB3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Mar 28, 2026

Smythe Volvo Cars responded

We’re happy our service team could accommodate your Volvo V60 on the same day to address the issue that kept it off the road. Thank you for sharing your feedback. Enjoy!

March 26, 2026

Dealership Rating
Employee Rating

Always a good service experience at Smythe Volvo. Doug M. My go-to service person was not available so had Billy take care of my car. All good with Billy. Thank you. More

by ABIANCHI2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam

Report | Print
Mar 27, 2026

Smythe Volvo Cars responded

It’s great to hear Doug usually sets the standard and that Billy stepped in smoothly for your Volvo V60 Cross Country service. We’re glad everything went well and appreciate you trusting us with your car. Let us know whenever you need us again. Enjoy!

March 24, 2026

Dealership Rating
Employee Rating

Billy was very genial and efficient. I will keep his number on file because he was so nice to work with. More

by PATRICIASCHRISMAN
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Report | Print
Mar 24, 2026

Smythe Volvo Cars responded

We’re glad Billy’s friendly and efficient approach made your service visit so positive. Thank you for keeping his contact on file. We look forward to serving your Volvo XC60 Hybrid again. Enjoy!

March 21, 2026

Dealership Rating
Employee Rating

Billy was clear in his communication, answered all of my questions and the waiting area is very comfortable More

by T & J
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Report | Print
Mar 21, 2026

Smythe Volvo Cars responded

Thank you for sharing that Billy communicated clearly during your service appointment and that our waiting area kept you comfortable. We’re delighted everything met your expectations. We look forward to assisting you and your Volvo again. Enjoy!

March 15, 2026

Dealership Rating
Employee Rating

Nice and patient, if notice the payment has been changed when book service, that will be great More

by Karl
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Report | Print
Mar 15, 2026

Smythe Volvo Cars responded

Thank you for noting the patience of our service team. Your suggestion to alert you about any payment changes during scheduling is helpful. We’ll share this idea with our service department to improve appointments for your Volvo. Enjoy!

March 15, 2026

Dealership Rating
Employee Rating

Nice and patient, if notice the payment has been changed when book service, that will be great More

by Karl
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Report | Print
Mar 15, 2026

Smythe Volvo Cars responded

Thank you for the five stars and for appreciating our team’s patience. We value your suggestion about noting payment changes when scheduling service. We’ll share this feedback with Billy so future visits have clear information. Enjoy!

March 11, 2026

Dealership Rating
Employee Rating

Not Billy's fault, mechanic didn't find issue, will now need to drive car back 1.5 hours 1 way, again, to be 'fixed' More

by Sam
Recommend Dealer
No

Other Employees Tagged: Billy Shannon

Report | Print
Mar 15, 2026

Smythe Volvo Cars responded

We're sorry to hear about your experience, Sam, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Kevin Flanagan

March 10, 2026

Dealership Rating
Employee Rating

Once again great service . Billy explained everything to me. Appreciate the professionalism that Smythe provides. More

by Annie
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Report | Print
Mar 10, 2026

Smythe Volvo Cars responded

It’s great to know we’ve provided excellent service again for your Volvo. Billy appreciates you recognizing how thoroughly he explained everything. Thank you for highlighting our professionalism. Enjoy!

March 06, 2026

Dealership Rating
Employee Rating

Excellent customer service, friendly, considerate team, always willing to help. Fast service, great communication. Always take great care of me and my vehicle More

by MELANIE.D.MATTIA
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Report | Print
Mar 06, 2026

Smythe Volvo Cars responded

We appreciate you noting our team’s friendly and attentive approach. It’s great to hear that the fast service and clear communication made your Volvo XC90 visit smooth. We look forward to caring for your XC90 again. Enjoy!

1
...
3
4
5
...
14

Dealership Inventory (390 Vehicles)

used 2023 Volvo XC90 Recharge Plug-In Hybrid car, priced at $48,995
2023 Volvo XC90 Recharge Plug-In Hybrid
used
Silver Dawn Metallic exterior
Automatic
All-wheel Drive
$48,995
View Details
used 2024 Volvo XC60 car, priced at $37,526
2024 Volvo XC60
used
Thunder Grey Metallic exterior
Automatic
All-wheel Drive
$37,526
View Details
used 2023 Volvo XC90 car, priced at $41,195
2023 Volvo XC90
used
Onyx Black Metallic exterior
Automatic
All-wheel Drive
$41,195
View Details
used 2024 Volvo XC90 car, priced at $38,495
2024 Volvo XC90
used
Onyx Black Metallic exterior
Automatic
All-wheel Drive
$38,495
View Details
used 2024 Porsche Macan car, priced at $61,495
2024 Porsche Macan
used
Gray exterior
Automatic
All-wheel Drive
$61,495
View Details
new 2026 Volvo XC60 car, priced at $61,795
2026 Volvo XC60
new
Denim Blue Metallic exterior
Automatic
All-wheel Drive
$61,795
View Details
View All Inventory