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Billy Shannon
Billy Shannon at Smythe Volvo Cars

Billy Shannon | Page 4

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.8
138 Reviews

Dealership Experience

3 yrs, 5 mos

Industry Experience

23 yrs, 10 mos

Languages Spoken

English English

4.8

138 Reviews

Write a Review

138 Reviews of Billy Shannon

April 13, 2026

Dealership Rating
Employee Rating

Always friendly and prompt service, helpful and honest. Easy to wait and work remotely from the waiting room! More

by RACHEL.S.PETTIT
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

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Apr 14, 2026

Smythe Volvo Cars responded

We appreciate hearing that our team was prompt, friendly, and honest. It’s wonderful the waiting area made remote work effortless during your Volvo XC40 service. Please reach out when you need anything else. Enjoy!

April 11, 2026

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Employee Rating

I was very pleased with the service center. Work was done in a timely manner. More

by Donna Restivo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 11, 2026

Smythe Volvo Cars responded

It’s wonderful to hear the service center completed your Volvo S60 service efficiently. Billy welcomes any additional requests you may have down the road. Enjoy!

April 08, 2026

Dealership Rating
Employee Rating

Mark Terry is by far the only reason I bought another Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I More

by ASAUNDERS0929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Scott Jackson, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Jessica Hermida, Patrick Mclaughlin

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Apr 08, 2026

Smythe Volvo Cars responded

How fantastic that Mark’s personalized attention during service of your Volvo XC60 has earned your continued loyalty. We appreciate the confidence you place in Mark and our service team to care for your car. We look forward to supporting you and your XC60 for years to come. Enjoy!

April 01, 2026

Dealership Rating
Employee Rating

Professional Professional courteous Plant to deal with easy going no pressure A joy One two More

by DBYRNE19
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

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Apr 01, 2026

Smythe Volvo Cars responded

Thank you for highlighting our professional, courteous, and pressure-free service. We’re delighted that working on your Volvo XC60 was easygoing and enjoyable. We look forward to helping you again. Enjoy!

March 31, 2026

Dealership Rating
Employee Rating

Awesome experience during my recent car service appointment. My service expert Billy was informative and helpful. Overall a good experience. More

by MAXAMILLION007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 31, 2026

Smythe Volvo Cars responded

Thank you for sharing your positive experience with your Volvo XC60 Hybrid service appointment. We’re glad Billy could provide the informative and helpful support you needed. We look forward to welcoming you back. Enjoy!

March 30, 2026

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Employee Rating

I had a great experience! It was quick and they kept me updated throughout the process. More

by CFIOBLINN
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

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Mar 30, 2026

Smythe Volvo Cars responded

Thank you for sharing your feedback. We’re glad the service on your Volvo was efficient and that we kept you informed throughout the process. We look forward to assisting you again. Enjoy!

March 28, 2026

Dealership Rating
Employee Rating

Friendly personnel Billy Shannon was very professional. He answered all my questions and kept me informed More

by Jackmyers335
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

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Mar 28, 2026

Smythe Volvo Cars responded

Thank you for the five-star rating. We’re glad Billy’s friendly professionalism and clear communication made your Volvo XC40 service more comfortable. We look forward to serving you again. Enjoy!

March 28, 2026

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Employee Rating

Smythe service was able to get me in same day with no appointment when my car had an issue that was preventing it from being driven More

by TKRAAB3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 28, 2026

Smythe Volvo Cars responded

We’re happy our service team could accommodate your Volvo V60 on the same day to address the issue that kept it off the road. Thank you for sharing your feedback. Enjoy!

March 26, 2026

Dealership Rating
Employee Rating

Always a good service experience at Smythe Volvo. Doug M. My go-to service person was not available so had Billy take care of my car. All good with Billy. Thank you. More

by ABIANCHI2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward, Doug MacAdam

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Mar 27, 2026

Smythe Volvo Cars responded

It’s great to hear Doug usually sets the standard and that Billy stepped in smoothly for your Volvo V60 Cross Country service. We’re glad everything went well and appreciate you trusting us with your car. Let us know whenever you need us again. Enjoy!

March 24, 2026

Dealership Rating
Employee Rating

Billy was very genial and efficient. I will keep his number on file because he was so nice to work with. More

by PATRICIASCHRISMAN
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

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Mar 24, 2026

Smythe Volvo Cars responded

We’re glad Billy’s friendly and efficient approach made your service visit so positive. Thank you for keeping his contact on file. We look forward to serving your Volvo XC60 Hybrid again. Enjoy!

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