Bob Murray

The service and communication was great before and after the sale. They also helped me big time with the technology on the car the sale. They also helped me big time with the technology on the car More

by john.cole Verified Customer Verified Customer

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Bob Murray, Sal and all the staff are excellent! They always provide fast, reliable and quality service. Thank you very much to the entire team! :) :) They always provide fast, reliable and quality service. Thank you very much to the entire team! :) :) More

by tom_gillotte Verified Customer Verified Customer

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Everyone so helpful. It is obvious there is a high degree of focus on service. It is obvious there is a high degree of focus on service. More

by mjjieh Verified Customer Verified Customer

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Only dealership that I will ever deal with. Honest, professional and never pushy. Sales staff and tech staff are simply the best. I have two other BMW dealerships closer to my home but I alw Honest, professional and never pushy. Sales staff and tech staff are simply the best. I have two other BMW dealerships closer to my home but I always make the trip to Ferman because they are that good. Service department exceptional as well. More

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Had a very smooth and comfortable purchase. Everyone we delt with was very professional including Bob Murray. Thank you Ferman BMW!! Everyone we delt with was very professional including Bob Murray. Thank you Ferman BMW!! More

by mjjieh Verified Customer Verified Customer

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Thank you! They always do a great job, timely, and friendly. Ferman bmw is the best. They always do a great job, timely, and friendly. Ferman bmw is the best. More

by Ckerzner Verified Customer Verified Customer

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Simple and Easy Experience! !! I was late for my Appointment and arrived just before Lunch! Sal and his Team went Above and Beyond and has me Service in under 30 Minutes! Truly P !! I was late for my Appointment and arrived just before Lunch! Sal and his Team went Above and Beyond and has me Service in under 30 Minutes! Truly Professional, Friendly Experience! More

by sebringw Verified Customer Verified Customer

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FERMAN BMW is outstanding to work with. From the shuttle drivers to the upper management. Very pleased to do business here From the shuttle drivers to the upper management. Very pleased to do business here More

by arcojoey Verified Customer Verified Customer

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Ferman BME is an Excellent dealer with exceptional people. I always take my vehicle there for service. people. I always take my vehicle there for service. More

by scott.preysler Verified Customer Verified Customer

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I’ve been a BMW owner for over a year now, and this has been one of the most disappointing dealership and car ownership experiences I’ve ever had. My 2024 BMW i4 M50 has had persistent technology issues been one of the most disappointing dealership and car ownership experiences I’ve ever had. My 2024 BMW i4 M50 has had persistent technology issues — from the digital key repeatedly losing sync, to the vehicle defaulting to guest profile, to the trunk opening on its own, and even one incident where the car wouldn’t start with the digital key at all. Despite multiple service visits and direct communication with BMW Corporate, these issues remain unresolved, with explanations ranging from “that’s by design for safety” to “it’s a known issue” or “it’s a problem with your phone.” What’s worse, dealership management has ignored numerous emails and outreach attempts. I have contacted both the General Manager (Bob Murray) and a sales manager (Alan Mazur) multiple times with no response whatsoever. It’s clear that once your issue requires involvement beyond the service team, all communication stops. Ferman BMW’s complete lack of accountability and willingness to assist customers after the sale is extremely disappointing — especially for a brand that promotes premium service and ownership experiences. More

by JohnCPouliot Verified Customer Verified Customer

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