Bob Murray | Page 2

I’ve been a BMW owner for over a year now, and this has been one of the most disappointing dealership and car ownership experiences I’ve ever had. My 2024 BMW i4 M50 has had persistent technology issues been one of the most disappointing dealership and car ownership experiences I’ve ever had. My 2024 BMW i4 M50 has had persistent technology issues — from the digital key repeatedly losing sync, to the vehicle defaulting to guest profile, to the trunk opening on its own, and even one incident where the car wouldn’t start with the digital key at all. Despite multiple service visits and direct communication with BMW Corporate, these issues remain unresolved, with explanations ranging from “that’s by design for safety” to “it’s a known issue” or “it’s a problem with your phone.” What’s worse, dealership management has ignored numerous emails and outreach attempts. I have contacted both the General Manager (Bob Murray) and a sales manager (Alan Mazur) multiple times with no response whatsoever. It’s clear that once your issue requires involvement beyond the service team, all communication stops. Ferman BMW’s complete lack of accountability and willingness to assist customers after the sale is extremely disappointing — especially for a brand that promotes premium service and ownership experiences. More

by JohnCPouliot Verified Customer Verified Customer

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Service is always so quick and everyone is friendly, best customer service and my car always comes back perfect. customer service and my car always comes back perfect. More

by allym Verified Customer Verified Customer

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Bill was so unbelievably good! He was so personable and he truly cared and wanted to be there. He is above and beyond. straight from God. He was so personable and he truly cared and wanted to be there. He is above and beyond. straight from God. More

by despinat17 Verified Customer Verified Customer

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Great dealership! Good customer service! Definitely recommended 💯 Fast & professional service! Will be back soon ! Cheers Good customer service! Definitely recommended 💯 Fast & professional service! Will be back soon ! Cheers More

by lele.paul Verified Customer Verified Customer

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In my experience, Ferman Ford always provides good service. They have a very friendly staff and get the job done right! service. They have a very friendly staff and get the job done right! More

by GADTAMPA Verified Customer Verified Customer

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Very professional staff from the porters to the management team. Extremely happy with the service work done management team. Extremely happy with the service work done More

by arcojoey Verified Customer Verified Customer

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Extremely easy transaction. Over 900 mile distance purchase. Every step was fully disclosed and documented. Great video and service records forwarded. They scheduled the truck t Over 900 mile distance purchase. Every step was fully disclosed and documented. Great video and service records forwarded. They scheduled the truck transfer, with a four day delivery. Will definitely consider Ferman for my next purchase. More

by rhreuder Verified Customer Verified Customer

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Best in class service! This was the best car buying experience I’ve ever had. This was the best car buying experience I’ve ever had. More

by oliveiragh Verified Customer Verified Customer

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Great dealership. Helped me out in the past and they've done it again with a quick, easy in and out transaction. Helped me out in the past and they've done it again with a quick, easy in and out transaction. More

by marcustardif Verified Customer Verified Customer

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The Service and sales departments are Always accommodating and friendly while Check in and check out is efficient. accommodating and friendly while Check in and check out is efficient. More

by LyndsayDmd Verified Customer Verified Customer

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