
Bob Murray
Executive General Manager
Ferman MINI of Tampa Bay
31320 US Highway 19 N
Palm Harbor, FL 34684
Bob Murray is the accomplished General Manager of Ferman Automotive Group, spearheading operations at Ferman MINI of Tampa Bay, Ferman BMW, With a strong background in dealership management and a reputation for elevating guest service standards, Bob oversees sales, service, and parts departments. Ferman MINI of Tampa Bay consistently garners outstanding reviews for exceptional service, transparent pricing, and loyal guest satisfaction . A visible presence in the community, Bob actively represents Ferman at events and in guest-facing situations, reinforcing the dealership’s commitment to excellence
Read moreDealership Experience
7 yrs, 9 mos
Industry Experience
35 yrs, 10 mos
Languages Spoken
English
35 Reviews
Write a Review35 Reviews of Bob Murray
June 21, 2025
Warning to MINI Owners – Ferman MINI of Tampa Bay Service Department I want to warn fellow MINI enthusiasts: I recently brought my JCW to Ferman MINI of Tampa Bay for a non-working speaker, and over a week, Department I want to warn fellow MINI enthusiasts: I recently brought my JCW to Ferman MINI of Tampa Bay for a non-working speaker, and over a week, the dealership replaced the head unit twice without resolving the issue and ordered a third unit from Germany, expected in 2-3 weeks. No one in the service department thought to check something as basic as the balance/fader settings after the second replacement on the head unit was installed, which ended up solving the speaker issue. I discovered this myself after picking the car up, meaning the issue could’ve been resolved in one minute without replacing further expensive parts or wasting warranty funds. To make matters far worse, my car was returned with a large paint chip on the hood scoop and a cracked, scratched shift knob — both in perfect condition prior to service. Despite their own blurry/incomplete video footage (none showing the affected areas) and no signed intake condition report, they denied all responsibility. They also ignored repeated requests, stopped responding to emails/calls, and falsely claimed services were performed (like a complimentary wash). I’ve filed complaints with MINI USA, the Better Business Bureau, the Florida Department of Agriculture and Consumer Services, and am pursuing small claims court. If you value your MINI, photograph every inch before service and avoid this dealership’s service department if possible. I'm happy to share details and documentation if it helps others avoid similar treatment. I've shared photos on a google review and will continue on other public forums. More
Other Employees Tagged: Paul Scaglione, Matthew Maynard
June 11, 2025
Great people friendly smiles! Every time I go in for a visit to check out what’s new, it never fails I wind up purchasing Every time I go in for a visit to check out what’s new, it never fails I wind up purchasing More
Other Employees Tagged: Manolo Santos, Michael Stanton, Paul Scaglione, Matthew Maynard, Tony Beltran, Courtney Devine
April 24, 2025
Matthew & Ferman are always phenomenal to us. That’s why we keep coming back. Thank you always to them That’s why we keep coming back. Thank you always to them More
Other Employees Tagged: Manolo Santos, Joe Cleaver, Michael Stanton, Scott Douglas , Paul Scaglione, Matthew Maynard, Courtney Devine , Dallas Crider & Ryan George
November 16, 2024
Thanks to Tony Beltran and Courtney Devine! They helped us get a great replacement for my 2009 Mini Cooper. They were so helpful and understanding and never pressured us. It’s nice to know you They helped us get a great replacement for my 2009 Mini Cooper. They were so helpful and understanding and never pressured us. It’s nice to know you have someone you can trust and count on. More
Other Employees Tagged: Joe Cleaver, Tony Beltran, Courtney Devine
November 10, 2024
Very friendly service. The entire mini and BMW staff were welcoming and friendly. They answered all of our questions and concerns. The entire mini and BMW staff were welcoming and friendly. They answered all of our questions and concerns. More
Other Employees Tagged: Ryan George, Bob Annis, Manolo Santos, Sara Voorheis, Michael Stanton, Dallas Crider, Manny Alvarado , William Race Alley
November 08, 2024
The staff there are friendly and welcoming and they do what they can to help fit your budget. Overall just good people what they can to help fit your budget. Overall just good people More
Other Employees Tagged: Courtney Devine
October 09, 2024
Great service, excellent information provided, and I was kept informed about the process and presented with optional service opportunities. I was offered a cool or hot beverage while I waited. kept informed about the process and presented with optional service opportunities. I was offered a cool or hot beverage while I waited. More
Other Employees Tagged: Manolo Santos, Michael Stanton, Paul Scaglione, Matthew Maynard, Courtney Devine , Karl Alvarez
August 28, 2024
Sara was amazing! She was very fun and upbeat and just an absolute pleasure to work with. Everyone there was very kind and helpful. She was very fun and upbeat and just an absolute pleasure to work with. Everyone there was very kind and helpful. More
Other Employees Tagged: Ryan George, Bob Annis, Manolo Santos, Sara Voorheis, Michael Stanton, Dallas Crider, Tony Beltran, Manny Alvarado , William Race Alley
May 25, 2024
Since going here for the first time I was greeted with the utmost respect and kindness. The 4 of the employees that I appreciated the most were Paul Scagliona, Courtney Devine, and Ryan George. They helpe the utmost respect and kindness. The 4 of the employees that I appreciated the most were Paul Scagliona, Courtney Devine, and Ryan George. They helped me with my questions, especially with the job application process. I hope to come here again and work for them as they deserve nothing but the best. More
Other Employees Tagged: Manolo Santos, Joe Cleaver, Michael Stanton, Scott Douglas , Paul Scaglione, Matthew Maynard, Courtney Devine , Ryan Goerge
May 01, 2024
Excellent as always race was great and helpful we will return if the need arise thanks return if the need arise thanks More
Other Employees Tagged: Manolo Santos, Michael Stanton , William Race Alley, William race alley





