Brandon Pritchett

"Thorough "

- bmitch34 Verified Customer

Took my vehicle in for a vibration they were very thorough found it and fixed it thankful for them repairing my car. Thank you very much

Helpful 0

Report | Respond | Print

"Extra Effort to Correct a Mishap"

- DyerC Verified Customer

My car was brought in for what I thought was a minor repair of the intelligent access system. It turns out that I had a wiring issue. There were a few hiccups with getting the repairs completed, but the staff at the dealership was very professional (and apologetic) and we were able to get things handled to my satisfaction, despite the initial issues. Sean and Brandon were super helpful in resolving the issue. I very much appreciate their efforts.

Helpful 0

Report | Respond | Print

"Always deliver the best service"

- jeffhunt101 Verified Customer

I take my truck, my company car, and my wife’s SUV to Klaben because they do it right. No BS, no hassle, very flexible schedule. Always satisfied....

Helpful 0

Report | Respond | Print

"Airbag replaced with no problems"

- JEFFMARSHALL Verified Customer

Took my 2010 Fusion to Klaben for the airbag recall and was provided a rental car for almost 4 months. When the airbag was available - they replaced it quickly and also returned the rental car for me. Brandon Pritchett made sure I was satisfied.

Helpful 0

Report | Respond | Print

"2 hr oil change"

- Rjoh720 Verified Customer

Bait and switch tactics don't get it. Offered free wheel alignment check and was told rt front was -.003 off but they would fix it for $99 .I had the feeling that was going to happen. Less then 11m miles doesn't say much about ford quality I had the same experience with Chevrolet and their response was we had it on machine and took care of it, no charge. The complaints in waiting room were numerous and real. I understand that it is not a warranty part but The extended warranty is useless and waste of $$ I will never buy another ford product since that's the crap they put out. I will have next oil change at a better dealer if I still have the escape

Helpful 0

Report | Respond | Print

"Friendly, Thorough, and Efficient. "

- John D'Agati Verified Customer

My experience from dropping my car off, the communication during the service work, and picking up my Escape after the service work was done, exceeded my expectations. Everyone I was in contact with were friendly, knowledgeable, thorough, and efficient. I feel that they valued time and satisfaction as much as I do. Thank you, John D'Agati

Helpful 0

Report | Respond | Print

"routine oil change and check up "

- wkraynak Verified Customer

I didn't expect a routine oil change to take two hours. Had I known that I would have made other arrangements rather than waiting for the vehicle. In the future I will be sure to ask about the time it will take for any work to be done.

Helpful 0

Report | Respond | Print

"Service Recall"

- mark.tabbey Verified Customer

The recall Service on my Fusion was quick and the customer waiting area was very comfortable. I highly recommend Klaben for service work and as a dealership.

Helpful 0

Report | Respond | Print

"Eccape"

- BILL44224 Verified Customer

Thanks to Brandon Pritchett for his help with the throttle body for my 2010 Ford Escape. His does a great job getting me in and repairing my Fords quickly.

Helpful 0

Report | Respond | Print

"Friendly and efficient service."

- FORTINL77 Verified Customer

My family and I have been going to Klaben for many years. They routinely provide friendly and efficient service. We can always rely on Klaben for our auto needs.

Helpful 0

Report | Respond | Print