Bret Hines
Bret Hines at Rallye BMW

Bret Hines | Page 3

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.7
714 Reviews

Hello, everyone! My name is Bret Hines and I am a Service Advisor who has worked in the automotive industry for 30 years. In June of 2009, I became a part of the Rallye BMW team. Known as a nice, honest, and genuine guy who loves to joke around, but always gets the job done. My customers and co-workers can depend on me to help when needed. I am never pushy and always upfront; only sell our customers what they truly need. Making sure the vehicles of our guests are handled in a timely manner is my priority. A little about myself: I studied at SUNY Farmingdale. Enjoy discussions about muscle cars. I’m a big fan of the New York Rangers. Softball is one of my favorite hobbies. I also like going to car shows – I own a classic 1967 Chevy Chevelle. I have a true passion for helping others, which makes this the perfect career choice for me.

4.7

714 Reviews

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714 Reviews of Bret Hines

October 12, 2025

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Employee Rating

Chris and Bert do a great job at Rallye BMW, they are always looking for ways to make your service experience a good one…and they don’t disappoint. Excellent job again, thank you More

by MCORSSEN2
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Recommend Dealer
Yes
Oct 14, 2025

Rallye BMW responded

Thank you for your kind words about Chris and Bert! We appreciate your feedback and look forward to serving you again at Rallye BMW.

October 03, 2025

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I am very happy with rally BMW Service. Not only was my attendant, Carol, friendly and efficient but knowledgeable and made my experience wonderful More

by golfcat106
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Recommend Dealer
Yes
Oct 06, 2025

Rallye BMW responded

Thank you for sharing your experience! We’ll pass your comments on to Carol and the rest of the team. See you next time at Rallye BMW!

October 01, 2025

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Excellent dealership and service. I bought four cars there in the last several years and continue to be impressed with their high level of care and professionalism. It’s a great pla More

by Jerry
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Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino, Parker Kaye

Oct 02, 2025

Rallye BMW responded

Hi Jerry, thank you for your trust and loyalty! Your recommendation means a lot to us, and we will be sure to share your kind words with Bret, Cosmo, and Parker. We truly appreciate your support of Rallye BMW! See you next time.

September 30, 2025

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Patient and responsive and deal very great service with the customer and do a lot of job More

by cindyjin9
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Recommend Dealer
Yes
Oct 02, 2025

Rallye BMW responded

Thanks so much, Cindy. We look forward to your next visit to Rallye BMW!

September 24, 2025

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Cosmo is the consummate professional. He is knowledgeable and customer service oriented. He is an asset to the Rallye company. More

by Len
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Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

Sep 24, 2025

Rallye BMW responded

Thank you for the glowing review, Len! We are delighted to hear that Cosmo left such a positive impression on you. We agree, he is a true asset to our team. We hope to welcome you back to Rallye BMW!

September 20, 2025

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Good service and mgr no problem rally is good I would love to come again More

by NTapar07
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Recommend Dealer
Yes
Sep 23, 2025

Rallye BMW responded

Thanks so much for the review. We look forward to your next visit to Rallye BMW!

September 13, 2025

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Car was repaired but actually wasn't. Then brought it back for the same reason they had to order a part and it's going on a month and haven't had any communication as to an update about w More

by Tammyflanagan22
Recommend Dealer
No

Other Employees Tagged: Bret Hines

Sep 15, 2025

Rallye BMW responded

Tammy, I'm so sorry to hear about the issues you've been experiencing with your car repairs. It's not like us to let our customers down like this, and I apologize for any delay in communication regarding the status of your parts order. I would love to help get this resolved for you as soon as possible. Please give me a call at your convenience so we can discuss further and provide an update on when the necessary parts will be in. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

September 13, 2025

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Bret Hines is an amazing service advisor! Thank you for your help and for always being professional and knowledgable! You always go above and beyond when it comes to helping clients and becau More

by Erica Laporte
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Recommend Dealer
Yes
Sep 15, 2025

Rallye BMW responded

Erica, we love hearing from our loyal customers! Thank you for sharing your support for Bret and Darren, we will pass on your appreciation. Your feedback means a lot to us here at Rallye BMW!

September 08, 2025

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Bret and team at Rallye Westbury are awesome! Great legacy model support! Thank You All! More

by pkgreco
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Recommend Dealer
Yes
Sep 09, 2025

Rallye BMW responded

Here at Rallye BMW, we are always thankful for positive feedback from our customers. Thank you for your kind words!

August 30, 2025

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Always a great experience at Rallye BMw. Bret is great to deal with and always gives great customer service! More

by Roger
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Recommend Dealer
Yes
Sep 02, 2025

Rallye BMW responded

Hi Roger, thank you for your review of Bret and the team! We are happy to have your repeat business here at Rallye BMW. See you down the road!

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