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Bret Hines
714 Reviews
Hello, everyone! My name is Bret Hines and I am a Service Advisor who has worked in the automotive industry for 30 years. In June of 2009, I became a part of the Rallye BMW team. Known as a nice, honest, and genuine guy who loves to joke around, but always gets the job done. My customers and co-workers can depend on me to help when needed. I am never pushy and always upfront; only sell our customers what they truly need. Making sure the vehicles of our guests are handled in a timely manner is my priority. A little about myself: I studied at SUNY Farmingdale. Enjoy discussions about muscle cars. I’m a big fan of the New York Rangers. Softball is one of my favorite hobbies. I also like going to car shows – I own a classic 1967 Chevy Chevelle. I have a true passion for helping others, which makes this the perfect career choice for me.
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714 Reviews of Bret Hines
August 28, 2025
They are very professional work and nice from welcome to end. Will recommend to my friends end. Will recommend to my friends More
by Alison LEUNG
Verified CustomerOther Employees Tagged: Carol Clark-Muniz, Christopher Williams
August 25, 2025
Best bmw dealer I dealt with ! Smooth easy appt’s and fast professional services every time I need assistance . Smooth easy appt’s and fast professional services every time I need assistance . More
by JONN121
Other Employees Tagged: Carol Clark-Muniz, Scott Robinson, Brandon Tibbals, Anthony Persaud, Mark Langston , Layla Narvaez
August 24, 2025
Great service and timing! Appreciate the good work! Going to continue servicing my car only here Appreciate the good work! Going to continue servicing my car only here More
by AKARP82
Other Employees Tagged: Carol Clark-Muniz
August 20, 2025
Brett is an outstanding service manager who goes above and beyond to ensure every customer feels valued and taken care of. His professionalism, clear communication, and dedication to customer satisfaction and beyond to ensure every customer feels valued and taken care of. His professionalism, clear communication, and dedication to customer satisfaction make the entire service experience smooth and stress-free. He takes the time to explain details thoroughly, offers honest guidance, and makes sure everything is handled with efficiency and care. Brett’s approachable and trustworthy nature truly sets him apart and makes working with the dealership a pleasure. More
by s.ramneet01
Other Employees Tagged: Carol Clark-Muniz, Cosmo Laurino
August 17, 2025
Rally BMW is a very efficient and classy dealership. I always feel valued as a customer. I always feel valued as a customer. More
by EPCAP
Other Employees Tagged: Carol Clark-Muniz, Christopher Williams
August 14, 2025
Rallye is my dealer of choice here in Long Island. The customer service is always top notch and the service quality is excellent. They always go above and beyond. The customer service is always top notch and the service quality is excellent. They always go above and beyond. More
by ANTHSORR
Other Employees Tagged: Bret Hines
August 13, 2025
I have had to call multiple times for the same issues, I am repeatedly told by Bret Heines and Chris that i would receive a call back by the end of the day, this has yet to happen. Each time I do call the am repeatedly told by Bret Heines and Chris that i would receive a call back by the end of the day, this has yet to happen. Each time I do call the service department to speak with the manager the receptionist sayes they will call his line and before they even do so they say “ he maybe in a meeting”. Only. Once in all the calls I have made there has he answered while I was on the other end and this was after I had expressed my dissatisfaction about how frustrated I am about the lack of respect for a client’s time and handily of the problem at hand. Which presents another issue. I had brought my car for an inspection at my community service station, everything was as it should be. They could not pass iit to bring it to the dealer. Which I did promptly, after diagnosis they said it had an air flow flap problem, which cost me $2018.00. A couple of weeks later I received a letter from BMW that it was covered under warranty., completed the necessary paperwork and a few weeks later received a check for minus $490 dollars The Ken Neil at the warranty department said Rally should have known it? He also said that that part does not need programming ( that’s what the $490 charge was for). I proceeded to call Rally again, spoke with Chris he said it does and he would call Ken and get back me yesterday. He hasn’t. Not only did I have to extend money for what shouldn’t have been, I have used multiple hours trying to rectify Rally’’s errors!!! Extremely disappointed in the service, lack of respect for a clients time and poor customer service…….. More
by lamschenck
Other Employees Tagged: Christopher Blanco , Layla Narvaez
