Brian Caldwell

I had a rough first experience at Mac Haik Chevrolet’s service department, but Brian Caldwell, the Service Director, completely turned things around. He personally followed up the same day I voiced my con service department, but Brian Caldwell, the Service Director, completely turned things around. He personally followed up the same day I voiced my concerns, sent a mobile tech to my house to handle the software update, and later arranged for a porter to deliver a loaner and pick up my truck for a roof recall and additional service. They performed every repair as promised—on time—including the roof fix, oil change, tire rotation, and a minor interior issue. Brian kept great communication throughout, even with our busy schedules, and treated my time and situation with real respect. What started as a frustrating experience turned into one of the best service recoveries I’ve ever seen. Huge thanks to Brian, his team, and Mr. Mac Haik. This is how a dealership should be run. More

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Service department is excellent. I specifically appreciate Frank Trahan, he works hard to ensure customers are satisfied and also when you have a complex issue such as mine, he made I specifically appreciate Frank Trahan, he works hard to ensure customers are satisfied and also when you have a complex issue such as mine, he made sure to fight to the end to get it resolved and ensure that I was happy. More

by LANCEF Verified Customer Verified Customer

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Excellent experience! Larry Lebeck and Brian Caldwell were very professional and patient. The Tech that worked on my truck also went above and beyond. Larry Lebeck and Brian Caldwell were very professional and patient. The Tech that worked on my truck also went above and beyond. More

by 836FIJI Verified Customer Verified Customer

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I took my vehicle for a oil change, my vehicle was in and out at no time. The staff is very friendly and very attentive to your needs. I will definitely come back for all my car needs. I am very happy out at no time. The staff is very friendly and very attentive to your needs. I will definitely come back for all my car needs. I am very happy More

by ndiaz01 Verified Customer Verified Customer

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This dealership is amazing staff are knowledgeable and helpful. Will definitely take my vehicle back helpful. Will definitely take my vehicle back More

by ndiaz01 Verified Customer Verified Customer

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I’ve brought my car to Mac haik several times for the same problem. They keep saying oh the problem is fixed or oh we can’t find the problem. But my car still having transmission issues. What’s even more same problem. They keep saying oh the problem is fixed or oh we can’t find the problem. But my car still having transmission issues. What’s even more crazy is the transmission is “so say new” . They customer service sucks . From check-in…to management and also the loaner department ! Even the girl who checks you out had an attitude. Which out of all of them I should be the one mad . I WOULD NOT RECOMMEND ANYONE OVER HERE FOR MECHANIC WORK NOR TO PURCHASE AN VEHICLE . RUNNNNNNN GO ELSEWHERE ! These people DO NOT CARE ABOUT YOUR MONEY ! ! More

by DESTINYTRAHAN3 Verified Customer Verified Customer

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EXCELLENT EMPLOYEEES WHO CARE ABOUT THEIR CUSTOMERS AND KEEP US ADVISED OF ANY ISSUES DURING THE SERVICE WE ARE RECEIVING AT THEIR DEALERSHIP. KEEP US ADVISED OF ANY ISSUES DURING THE SERVICE WE ARE RECEIVING AT THEIR DEALERSHIP. More

by wrflatojr Verified Customer Verified Customer

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Fast, courteous and let me know what was going on and what to expect. Received my vehicle back in two days. what to expect. Received my vehicle back in two days. More

by ramirovenses Verified Customer Verified Customer

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Do yourself a favor and run from Chevy and Mak Haik. My truck has been at the dealership for 24 days and I’ve texted and called and they won’t even return my xxxxing call. Complete engine failure, My truck has been at the dealership for 24 days and I’ve texted and called and they won’t even return my xxxxing call. Complete engine failure, just like the recall of 700k trucks. Worst dealership I have ever dealt with in my life and I have bought multiple Chevrolets. Absolute joke of a company and the worst customer service ever!! More

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Visit wasn’t as friends as the service as I usually get with the female employee I wish I knew her name to compliment the friendly and heartfelt service she gives . My last visit was ok but not personable with the female employee I wish I knew her name to compliment the friendly and heartfelt service she gives . My last visit was ok but not personable like usual More

by SCMSTX Verified Customer Verified Customer

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