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Brian Caldwell

Overview Reviews (183) Inventory (1175)

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Brian Caldwell

Service Director

Mac Haik Chevrolet

11711 Katy Fwy.
Houston, TX 77079

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4.8

183 Reviews

Overview Reviews (183) Inventory (1175)

4.8

183 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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183 Reviews of Brian Caldwell

August 16, 2025

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Employee Rating

They did a really good job. Working on my car. They fixed the break issue. I only wish that I could’ve used the coupon that I had available for it, but the work was really good. Working on my car. They fixed the break issue. I only wish that I could’ve used the coupon that I had available for it, but the work was really good. In my brakes. Work much better. More

by jasonozer

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Russell Casteel, Kayla Charles, Jim Cox, Billy Cassels, Juan Godinez, James Chatman, Christian Diaz, Chris Hayden, Elizabeth Hellman

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Aug 17, 2025 -

Mac Haik Chevrolet responded

Thanks for sharing your thoughts about your experience. We appreciate your business and hope to see you again soon! That Great Mac Haik Feeling Brian Caldwell, Service Director

August 14, 2025

Dealership Rating

Employee Rating

Excellent place to do business with, very professional and organized. Will definitely refer my friends. and organized. Will definitely refer my friends. More

by ALICE02081950

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ed Juarez, Brian Castro

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Aug 14, 2025 -

Mac Haik Chevrolet responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Mac Haik Chevrolet! That Great Mac Haik Feeling Brian Caldwell, Service Director

August 12, 2025

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Employee Rating

Service quick lane was prompt and courteous. All my needs and expectations were and surpassed. thank you All my needs and expectations were and surpassed. thank you More

by JVILLARREAL4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Eduardo

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Aug 12, 2025 -

Mac Haik Chevrolet responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Mac Haik Chevrolet, we look forward to having you as a valued customer for many years to come! That Great Mac Haik Feeling Brian Caldwell, Service Director

August 11, 2025

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Employee Rating

These guys and gals work so hard to make sure every customer is well taken care of in a timely manner. Thank customer is well taken care of in a timely manner. Thank More

by cruth3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Trahan, Kayla Charles, Christian Diaz

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Aug 11, 2025 -

Mac Haik Chevrolet responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Mac Haik Chevrolet to be a positive one. Please don't hesitate to reach out if you need anything else. That Great Mac Haik Feeling Brian Caldwell, Service Director

July 22, 2025

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Employee Rating

Perfect place, from the management all the way to the sales, Tambien no mas puedo decir que la atencion fue muy buena gracias MacHaik sales, Tambien no mas puedo decir que la atencion fue muy buena gracias MacHaik More

by fory21

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kelly Robinson, Vince Swanson Jr, Jorge Sanchez, Alex Varela, Russell Casteel, Kayla Charles, Chris Hayden

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Jul 22, 2025 -

Mac Haik Chevrolet responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Mac Haik Chevrolet. That Great Mac Haik Feeling Brian Caldwell, Service Director

July 19, 2025

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Mark Kitchens in the service dept was very professional, helpful and great to work with.. helpful and great to work with.. More

by PTSL811

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 19, 2025 -

Mac Haik Chevrolet responded

July 17, 2025

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Employee Rating

Chris Hayden is fantastic Thank you for all your help Like always excellent service from the beginning to the end help Like always excellent service from the beginning to the end More

by Max

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Hayden

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Jul 18, 2025 -

Mac Haik Chevrolet responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. That Great Mac Haik Feeling Brian Caldwell, Service Director

Jul 18, 2025 -

Max responded

Best service ever on any of my previous vehicles

Jul 25, 2025 -

Max responded

Appreciate it

July 16, 2025

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Employee Rating

Nothing but best dealership in Houston, Texas. Service tops, confident car service completed with care, ask if technician personal vehicle Service tops, confident car service completed with care, ask if technician personal vehicle More

by Barr_bob

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Russell Casteel

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Jul 16, 2025 -

Mac Haik Chevrolet responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. That Great Mac Haik Feeling Brian Caldwell, Service Director

July 13, 2025

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Employee Rating

Excellent customer service! Kept me up to date on the progress of my vehicle. Many thanks. Kept me up to date on the progress of my vehicle. Many thanks. More

by aggietigermom

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Chris Hayden , Brent Henkhaus

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Jul 13, 2025 -

Mac Haik Chevrolet responded

June 27, 2025

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Employee Rating

I had a rough first experience at Mac Haik Chevrolet’s service department, but Brian Caldwell, the Service Director, completely turned things around. He personally followed up the same day I voiced my con service department, but Brian Caldwell, the Service Director, completely turned things around. He personally followed up the same day I voiced my concerns, sent a mobile tech to my house to handle the software update, and later arranged for a porter to deliver a loaner and pick up my truck for a roof recall and additional service. They performed every repair as promised—on time—including the roof fix, oil change, tire rotation, and a minor interior issue. Brian kept great communication throughout, even with our busy schedules, and treated my time and situation with real respect. What started as a frustrating experience turned into one of the best service recoveries I’ve ever seen. Huge thanks to Brian, his team, and Mr. Mac Haik. This is how a dealership should be run. More

by David

Service Time

Service Communication

Recommend Dealer

Yes

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Jun 28, 2025 -

Mac Haik Chevrolet responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mac Haik Chevrolet. We look forward to having you as one of our valued customers for many more years to come! That Great Mac Haik Feeling Brian Caldwell, Service Director

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