Brian Gardner
Brian Gardner at Gates Toyota

Brian Gardner | Page 20

Service Consultant

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

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4.8
257 Reviews

Dealership Experience

16 yrs, 4 mos

4.8

257 Reviews

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257 Reviews of Brian Gardner

February 10, 2020

Dealership Rating
Employee Rating

They were accurate about the length of time it would take - very friendly - simple transaction. I would recommend this shop to anyone. Comfortable waiting area as well. More

by CHILDSGIRL
Recommend Dealer
Yes

Other Employees Tagged: Stephen Mackin, Michael Ferrara , Brandon Crimmins

Feb 10, 2020

Gates Toyota responded

Hey there, Thank you for the positive feedback about your experience! We appreciate your business and we look forward to serving you more in the future.

January 30, 2020

Dealership Rating
Employee Rating

Everyone was polite. The waiting room was clean. I asked to have my low tire pressure indicators checked because the light will blink at times. It stays on for awhile and then goes off. I was told it was c More

by CHERYLBRAGG
Recommend Dealer
Yes
Feb 10, 2020

Gates Toyota responded

Hey Cheryl, Thank you for your 5-Star rating for Brian Gardner! We are sorry to hear your low tire light is back on. We highly recommend you get in touch with Brian Gardner. He will gladly schedule a time where they can look further into your issue and help you correct it. Thank you for your business and we look forward to assisting you more in the future!

January 24, 2020

Dealership Rating
Employee Rating

I brought my car into have a recall fixed along with a oil and filter change. I have always dealt with Brian Gardner and he is friendly, helpful and professional. . More

by RZACHE
Recommend Dealer
Yes
Feb 10, 2020

Gates Toyota responded

Hey there, Thanks for your 5-Star rating and your positive note about Brian Gardner! Our staff works hard to be friendly, helpful and professional. Thank you for your business!

January 24, 2020

Dealership Rating
Employee Rating

more great service the service was accurately done in a timely manner with courteous people doing the work. I highly recommend the service manager, Brian, being very cou More

by RELEM625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2020

Gates Toyota responded

Hey there, Thank you for your positive review and your excellent rating! Our staff works hard to provide a consistently courteous experience for our customers. Thank you for choosing Gates!

January 23, 2020

Dealership Rating
Employee Rating

We had great service, this visit was for tire rotation. We also had to have the luggage rack foam replaced. Gates ordered the part & did the repair within 2 days. We love gate's service. Every time we come More

by POTOHIPPAMUS
Recommend Dealer
Yes

Other Employees Tagged: Stephen Mackin

Feb 10, 2020

Gates Toyota responded

Hey there, Thank you for your positive feedback! Our team works hard to provide a consistently quick turn-around time in our service department. Thank you for your business!

January 09, 2020

Dealership Rating
Employee Rating

Excellent service team. Brian went to Great Lengths to service 2 trucks, one a Ford no less on a Rush bassis. So happy with everyone More

by MNEMES
Recommend Dealer
Yes
Feb 10, 2020

Gates Toyota responded

Hey there, Thank you for your 5-Star rating! We appreciate your business and we look forward to assisting you more in the future!

January 09, 2020

Dealership Rating
Employee Rating

Little longer than I would have liked. I waited about an hour to have my tires rotated and brakes greased. You take it from there. To me it was a little long considering I had a 9 o'clock More

by RBRAJTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2020

Gates Toyota responded

Hey there, Thank you for your great feedback! We are sorry it took a little longer than planned. Thank you for choosing Gates and we look forward to working with you more in the future!

January 02, 2020

Dealership Rating
Employee Rating

Prompt and efficient! Don’t want to complain but staff tried to suggest three different fluid flush operations that would have cost well,over $500. Nice try gentlemen. More

by MBROOS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Ferrara

Feb 10, 2020

Gates Toyota responded

Hey there, Thank you for your feedback. Thank you for your business and thanks for choosing Gates!

November 18, 2019

Dealership Rating
Employee Rating

Service I dropped my recently purchased 2018 tundra for the 20,000 mile service and for them to install a bed cover. Bed cover looks great. More

by JOHN.J.GULANICK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Trent Jackson, Stephen Mackin, Michael Ferrara , Brandon Crimmins, Drew Ummel

Feb 10, 2020

Gates Toyota responded

Hey John, Thank you for your 5-Star rating and your feedback! We are glad to hear your bed cover looks great. We look forward to assisting you more in the future!

October 24, 2019

Dealership Rating

Caliper Madness Why didn't all previous inspections catch the problem with my rear calipers? That's why I always take my Prius there, so I could avoid such problems t More

by JROSARI
Price
Recommend Dealer
No

Other Employees Tagged: Stephen Mackin , Brandon Crimmins

Feb 10, 2020

Gates Toyota responded

Hey Jose, Thank you for your feedback about your experience. Our staff works hand in hand with our customers to help them keep their vehicles in great running shape. We are concerned about your situation and believe we can learn from your experience. If you could email editor@gatesautomotive.com with a brief description then we would greatly appreciate it. Thank you

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