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Brian Hastmann
Brian Hastmann at Koons White Marsh Chevrolet

Brian Hastmann | Page 4

Service Lane Manager

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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4.9
130 Reviews

Brian has been in the automotive industry since 1993 and at Koons since 2004. Brian is a GM Certified Service Advisor and a GM Mark of Excellence Award winner. What he loves about his job is everyday he gets to meet new people and have new challenges that keep him on his toes making each day a new adventure.

Dealership Experience

21 yrs, 8 mos

Industry Experience

21 yrs, 8 mos

Languages Spoken

English English

4.9

130 Reviews

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130 Reviews of Brian Hastmann

December 02, 2025

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Employee Rating

I've worked with experienced/skilled people throughout my appointments at Koons. I'd recommend Koons Sales and Service Departments to others. More

by MIKESALLESE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Chapman

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December 01, 2025

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Employee Rating

Everyone was very professional, Courtney was polite and kept me updated with the entire process. More

by clay.baer50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Krause

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November 30, 2025

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Employee Rating

Easy in and out and very courteous and helpful. Explained everything and helped make best decisions. More

by funandsungrl
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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November 29, 2025

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I was able to make a last minute appointment and service was quick and friendly More

by yvonne.satchell
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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November 29, 2025

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Employee Rating

THE SERVICE APPEARS TO BE GOOD . THANK YOU FOR YOUR TIME AND ABILITY. PRAY THAT ALL REMAINS ACCURATE. THANK YOU. More

by sgarner421
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
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November 24, 2025

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Service was OK and fairly efficient, but I was disappointed that after all that was done in the cost that I accrued that they never cleaned out the inside or vacuumed the carpet. How difficult wou More

by geraldtodd69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 25, 2025

Koons White Marsh Chevrolet responded

Thank you for sharing your feedback about your recent visit. I'm glad to hear you felt the service itself was handled efficiently, and I also understand your disappointment that the interior and carpets were not cleaned as you expected given the overall cost. I'd appreciate the chance to talk with you directly about your visit and your expectations for future service, so please feel free to reach out to me. Best, Christian Stark Customer Relations Manager christian.stark@koons.com 443-421-0433

November 22, 2025

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Brian is and has always been excellent to work with. He has cared for our cars for over 10 years . He is the reason we come back. More

by gmater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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November 22, 2025

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Mr. Brian was extremely pleasant and prompt!! Very informative!! He went over and beyond!!! I was really pleased!! More

by desireejordan23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nick Chapman, George Zahariousdakis, Courtney Krause

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November 20, 2025

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Employee Rating

The dealership staff is always nice and friendly. Plus very knowledgeable about any service needs. More

by csavage534
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Letourneau , Christopher Szumlanski

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November 20, 2025

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Employee Rating

Koons is always there if I need anything. The employees are very nice and helpful! More

by jhemling3hemling3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Hasselberger, Nick Chapman, Courtney Krause

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