Brian Pelletier | Page 14

Car and faith restored Brought my 2000 Z3 in for repairs: ABS warning light on, dashboard night light check, trunk struts replacement, new fob activation, radio volume knob Brought my 2000 Z3 in for repairs: ABS warning light on, dashboard night light check, trunk struts replacement, new fob activation, radio volume knob check, and oil change check up. I had had problems with Ferman in the past where my car was brought in for the same air conditioning repair several times, and I had to pay again. So, I told Mr. Wilder that I was concerned about my history with Ferman, and asked how much would the repair cost. He said "in the thousands. Your car is 20 years old." (even though my car is seen regularly and successfully at Reeves in Tampa). He said "he could find 5 things wrong with a new car right now", which made me wonder what I was getting into. I asked him if I could drive to Reeves, and he insisted it was not safe, that they will give me a loaner, I asked about an oil change, and he said my car would be checked “from head to toe." Did not get an estimate until the third day. The estimate was for $3975.21, and included ABS module box for $2117.14 (although Mr. Wilder told me that may not be the problem), front brakes pad only and replacement (yellow 4) at $355.02, drive belt replacement for $239.65, wiper blades replacement for $94.61, headlight switch for $536.46, shop charges of $52.57, taxes of $260.06, two diagnostic charges at $160 each, but did not address my request for trunk struts, radio volume knob check, oil change, or programming the new fob I had brought in. I was given a separate quote for $125 for the oil change, and $296 for the trunk strut replacement. I decided to take my car to Reeves since I was not comfortable with the quote, and I was asked to pay $343.47 for the estimate. I was not allowed to apply the $343.47 estimate charge to the struts or oil change because according to Mr. Wilder it was not part of the estimate. I asked to speak to a manager, and was told none were available -- all were in training. Incidentally, the multipoint check had not been done: fluids were not topped, tire pressure was not checked. I bought the OEM trunk struts at Advanced Auto Parts for less than $30/pair. The attendant replaced them for free in less than 5 minutes. Two rings need to be snapped off each strut using a flat screw driver, and then the replacement struts snap back on. I also purchased extreme weather premium wipers for $33/pair, which again the attendant snapped on my car for free in less than 3 minutes. However, when he replaced my wipers, he said my old ones were in good condition, and would not have needed changing. Update After writing this review, I was contacted by Ferman's General Manager, Mr. Bob Murray to discuss the situation. I visited the dealership and in the absence of Mr. Murray, spoke with the Assistant Manager, Mr, Karl Alvarez, who listened attentively to my concerns and introduced me to Mr. Brian Pelletier, Service Manager. Mr. Pelletier was very sympathetic, and asked for a chance to make things all right. He assigned my case to Ms. Jamie Annese, Assistant Service Manager and Kyle Silcox of the Gold Team worked on my car. They made all the necessary repairs: abs module, electric switch, drive belt, oil change, and fob activation (the new fob could not be programmed, but the old one seems to have been restored to its old glory) at a reasonable price. Ferman did right by me. Trust is something your can't buy. Thank you for restoring my car and my faith in you. More

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Professional Service with Integrity Was looking to purchase a used BMW from an independentdealership and brought it to Ferman to check it out. Brian, the Service Manager and Kyle, the te Was looking to purchase a used BMW from an independentdealership and brought it to Ferman to check it out. Brian, the Service Manager and Kyle, the technician took incredibly good care of me. They treated me like I was a valued customer and did a very thorough job explaining everything. Phil, the Used Car Manager, also gave me useful information on what to look for and fair pricing ranges. They didn't have the vehicle I was interest,ed in but I would highly recommend them for anyone looking for an honest deal and true professionalism. More

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Great people!! Very happy with Ferman BMW, Only one problem and it is when it comes to CAR WASH. Must of the time is comes back dirty, and small scratches. It woul Very happy with Ferman BMW, Only one problem and it is when it comes to CAR WASH. Must of the time is comes back dirty, and small scratches. It would be nice if Ferman BMW would offer a detail. my overall experience is great. More

by AntonioM4 Verified Customer Verified Customer

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Good People, Good Service Over the last 10 years I've received nothing but excellent service. Over the years I have dealt with different people and always with excellent resul Over the last 10 years I've received nothing but excellent service. Over the years I have dealt with different people and always with excellent results. More

by SALANDOLINA Verified Customer Verified Customer

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A Truly Exemplary Experience! I was welcomed as a Family member. No appointment No problem. There is a nail in the right front tire. I was advised very professionally that our BMW I was welcomed as a Family member. No appointment No problem. There is a nail in the right front tire. I was advised very professionally that our BMW is also due for scheduled services that are covered by warranty. The tire is not overpriced, so I decided to replace both front tires. At 37,000 miles rhey are borh almost due for replacement. Thank you to the entire Ferman BMW team! More

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Year end purchase Buying my new car from Ferman BMW was a pleasure! The Ferman staff was professional, ethical, customer focused with fair competitive pricing and trad Buying my new car from Ferman BMW was a pleasure! The Ferman staff was professional, ethical, customer focused with fair competitive pricing and trade-in values.. The car was delivered delivered by a personable BMW Genius who patiently explained all the new features. More

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