Brien Winston
Brien Winston at Gates Toyota

Brien Winston

Pre-Owned Manager

Gates Toyota

640 W Ireland Rd
South Bend, IN 46614

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17 Reviews

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17 Reviews

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17 Reviews of Brien Winston

May 22, 2025

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Employee Rating

The staff is always friendly. They are very informative and find answers quickly if needed. More

by STEVENSMARINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marcus Turner, Stephen Mackin , Jocsan Alonso

March 20, 2025

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Employee Rating

I want to thank Brian Winston-Williams and his whole staff; I had my Jeep detailed and was able to get my Valve Cover fixed. Thank you, Jesse, in Service and the Techs that fixed my Jeep and Dawyne that More

by Ronda1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kirk Ziegert, Brian Gardner , Jesse and Dawyne

December 13, 2021

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Employee Rating

Stay away from this dealership unless you want to deal with untrustworthy people. Aaron, Jason and Brien are all intellectual scammers. I’m not going to hide my identity, this is the Jamaican struggling More

by Levy
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Jason Westafer, Aaron White

October 10, 2021

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Employee Rating

If you're looking to buy a quality used car - look elsewhere. Me and my wife purchased a vehicle that ran for a week. They had it in service for over a month, and charged us 1600 dollars to return the More

by Scarecrow47
Customer Service
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Timothy

February 08, 2021

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Employee Rating

The entire team always does a great job. The service was fast and affordable. Brien is a good friend of mine and is very smart and professional. Thank you all More

by DIONDESHAWN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Ferrara , Delia Willis

October 22, 2020

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Employee Rating

My service team was awesome! Got excellent service, professional and prompt. Toyota service is everything it needs to be. I use your service department both personally and professionally. More

by JANHILE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

October 07, 2020

Dealership Rating
Employee Rating

This is the second car and we’ll be back for a third ! Everyone is so helpful! Thank you so much for everything you do! More

by micah.thornton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Paris Dickinson, Eric Holt

September 17, 2020

Dealership Rating
Employee Rating

Mike Mcnally is a absolute superstar. If you need to buy a new or used vehicle, I would highly recommend him and his superb expertise! More

by JDWESTAFER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Blackford, Steve Miller, Ryan Burdue , Paris Dickinson, Mike McNally, Landon Wiegand

September 17, 2020

Dealership Rating
Employee Rating

Brien and Trent did amazing! They were professional, prompt, and responsive. Very impressed. I would recommend them and Gates without reservation. All my needs were met. More

by caitybstockstell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scott Blackford, Trent Jackson , Landon Wiegand

September 03, 2020

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Employee Rating

Wife went in for a test drive, walked out with an unauthorized credit check on both my wife’s and myself credit. Not sure how they thought they got my authorization seeing as how I never even went to More

by Amm0622
Customer Service
Quality Of Work
Price
Recommend Dealer
No

Other Employees Tagged: Ryan Burdue, Jason Westafer , Paris Dickinson, Landon Wiegand

Sep 04, 2020

Gates Toyota responded

Hey there, We are in the process of reviewing this internally. We will provide an update once the review is complete.

Sep 08, 2020

Gates Toyota responded

Hey there, Thank you for giving us the opportunity to continue working with you and to earn your business. Our goal is to give everyone an excellent experience with us through a simple shopping process. We are sorry to hear the vehicle sold before you could give your final commitment to purchase it and our hope is you find the exact vehicle you're looking for. In the future, we would be grateful to continue working with you so that we can help you find the exact vehicle that you want. We wish you the best as you continue your car search and please know you are welcome to call us at any time for assistance.

Sep 05, 2020

Amm0622 responded

I had decided to give them a fair chance to make this right in my eyes as a customer by asking for a little more help with the price of the vehicle we were looking at. Everything seemed to be smoothing out to my satisfaction and we were even told to come back in to sign for the car once an agreement on the price was made. My wife talked to a manager on Friday, told them we would be in Saturday, then heard later that they sold the car and we would need to see what else interested us. I’m in complete disbelief that after the problem we experienced that we would be kind enough to continue to try and work with them and they would once again screw up by selling the vehicle we were coming in for right from under us. We then spent time on their lot after hours trying to see what else they had (Why keep giving them the opportunity ? I really don’t know at this point.) but every vehicle in our price range was in bad shape with all the dings and scratches. We then spent the rest of our night visiting other dealerships thinking maybe our standards were too high for a used car but we actually found several at two other dealerships that were in far better shape, and much lower prices. We will not be doing business with this company nor do we recommend anyone else waste their time as we had.

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